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Termination letter drafted by a specialized lawyer
Sender
Chess.Com
PO Box 60400
94306-0400 Palo Alto USA
support@chess.com
Subject: Cancellation of Chess.Com contract
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chess.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chess.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
to keep966649193710
Recipient
Chess.Com
PO Box 60400
94306-0400 Palo Alto , USA
support@chess.com
REF/2025GRHS4
cancellation Chess.Com: Easy Method
What is Chess.com
Overview
Chess.com is an online platform offering live and correspondence chess, puzzles, lessons, game analysis, and community features for players of all levels.
Who uses it
Players use Chess.com for casual play, training (puzzles, lessons, courses), tournaments, and analysis tools that help improve chess skills.
How to cancel Chess.com
Cancel on the Web (recommended)
- Log in at Chess.com.
- Go to Settings → All Settings → Membership → "Cancel Premium Membership".
- Follow on-screen prompts; membership stays active until the end of current billing period.
Cancel via Apple / iTunes / App Store
- Apple subscriptions must be cancelled through Apple's subscriptions page (App Store / iTunes).
- Chess.com cannot cancel App Store subscriptions for you - use your Apple ID subscriptions settings.
Cancel via Google Play
- Open play.google.com or the Google Play app → My Subscriptions → find Chess.com → Manage → Cancel Subscription → confirm "Yes".
- Google handles billing and cancellation confirmation for Play purchases.
What happens when you cancel
Access and features
When you cancel a paid membership, your account reverts to the free Basic plan at the end of the current billing period.
You keep paid features until that billing cycle ends; you will not lose paid access immediately after cancelling.
Billing and account data
- No additional charges should occur after the current paid period ends if cancellation succeeded.
- Your account and game history remain on Chess.com unless you request account deletion separately.
Will I get a refund?
Standard refund policies
- Chess.com offers a 30-day money-back guarantee for first-time credit-card and Android (Google Play) subscriptions; refunds handled by Chess.com support.
- Courses (MoveTrainer and video courses) have a 30-day no-questions refund policy; request via Chess.com Support Messenger.
Exceptions and limits
- Apple (App Store / iTunes) subscriptions require refunds through Apple; Chess.com cannot process these refunds.
- No refunds for accounts banned for cheating, abuse, or other policy violations. Crypto transactions are non-refundable.
- No price-protection or partial refunds for policy/price changes on existing prepaid sums per Chess.com terms.
Chess.com plans and pricing
Overview of tiers
Listed prices are estimates converted to AED from regional USD pricing. VAT and rounding can affect final prices.
Price table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Gold (Monthly) | ~AED 20.00 | Monthly | Unlimited puzzles, lessons, bots; no ads |
| Platinum (Monthly) | ~AED 33.00 | Monthly | Gold features + game review |
| Diamond (Monthly) | ~AED 50.00 | Monthly | Platinum + coach explanations and insights |
| Gold (Yearly) | ~AED 150.00 | Annual | All Gold features with yearly billing |
| Platinum (Yearly) | ~AED 250.00 | Annual | All Platinum features with yearly billing |
| Diamond (Yearly) | ~AED 350.00 | Annual | All Diamond features with yearly billing |
Your consumer rights in United Arab Emirates
Key UAE rights that may apply
- UAE Federal Consumer Protection Law grants rights to clear cancellation terms and refunds for certain breaches of contract or unfair trade practices.
- Digital services should provide transparent terms; improper auto-renewal without notice may be contestable under UAE law with evidence.
How to contest a charge in UAE
- If you believe a charge is unfair, collect receipts, screenshots of terms, and cancellation confirmation.
- Contact your card issuer first to dispute unauthorized charges, and consider filing a complaint with the UAE Ministry of Economy: https://www.economy.gov.ae/.
Customer experiences
Positive feedback
- Many users praise puzzles, lessons, game analysis, fast pairing, and improvement tools.
- Some long-term users credit Chess.com with measurable chess improvement.
Common complaints
- Frequent reports of cheaters and bots, and perceptions that enforcement can be inconsistent.
- Customer service criticisms include slow responses and frustration with unexpected auto-renewals.
- Technical issues and occasional disputed bans are reported by some users.
Documentation checklist
Must-have items when cancelling or requesting a refund
- Account email/username and subscription confirmation (receipt).
- Billing statement or card/Google/Apple transaction details showing charge date and amount.
- Screenshot of cancellation confirmation or cancellation page in Chess.com settings.
Optional but helpful
- Copies of support correspondence with Chess.com and timestamps of any failed support attempts.
- Evidence of service problems (lag, unexpected resignations, screenshots of cheating incidents) if requesting an exception.
Common mistakes
Auto-renewal confusion
Users sometimes assume cancelling will refund the last charge; cancelling typically prevents future billing but does not automatically refund past payments.
Always check the billing date and the wording of any money-back guarantee before assuming eligibility for a refund.
Using the wrong platform to cancel
Cancelling on the Chess.com website will not stop an App Store subscription; similarly, cancelling on Apple will not cancel a direct credit-card subscription.
Identify how you originally subscribed (web, Apple, Google Play) and cancel using that platform to avoid continued charges.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund handled by | Notes |
|---|---|---|---|
| Web (Chess.com) | Settings → All Settings → Membership → Cancel | Chess.com (support handles refunds for eligible cases) | Membership active until period end; 30-day first-time CC/Android refunds possible |
| Apple / iTunes / App Store | Cancel via Apple Subscriptions in App Store / iTunes | Apple | Chess.com cannot cancel or refund; use Apple support |
| Google Play | play.google.com or Play app → My Subscriptions → Cancel | Chess.com (for Android direct refunds) or Google Play | Google Play manages billing; Chess.com offers refunds for eligible Android first-time subs |
After cancelling
What to check immediately
- Confirm cancellation email or confirmation message from Chess.com or the platform you used.
- Verify your next billing date on your payment statement to ensure no further charges.
Helpful links
- Chess.com Help & Support: https://support.chess.com/
- Chess.com Membership page: https://www.chess.com/membership
- Apple refunds and subscriptions: Apple refund requests and manage subscriptions
- Google Play subscriptions help: https://support.google.com/googleplay/answer/7018481
Address
Official mailing address
Chess.com (mailing): PO Box 60400, Palo Alto, CA 94306-0400, USA.
Support contact
For account and refund requests contact Chess.com Support via their Help center: https://support.chess.com/.
Similar cancellation services
FAQ
To cancel your Chess.com premium membership, log in to your account, go to Settings → All Settings → Membership, and select 'Cancel Premium Membership'. Ensure you follow the on-screen prompts and keep proof of your cancellation.
Chess.com offers a 30-day money-back guarantee for first-time credit card and Android subscriptions. If eligible, you can request a refund through Chess.com support. For Apple subscriptions, refunds must be handled through Apple.
Yes, if you subscribed via the Google Play Store, you can cancel your Chess.com membership by opening the Google Play app, navigating to My Subscriptions, selecting Chess.com, and confirming the cancellation. For Apple subscriptions, use the App Store settings.
After you cancel your Chess.com membership, your account will revert to the free Basic plan at the end of your current billing period. You will retain access to premium features until that time.
Yes, refunds are not available for accounts banned for policy violations, and Apple subscriptions require refunds to be processed through Apple. Always check your contract for specific terms.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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