cancellation Prodigy: Easy Method

What is Prodigy

Overview

Prodigy is an educational, game‑based learning platform that focuses on math (and some English offerings) for students in primary and middle school. It combines curriculum‑aligned practice with game mechanics to engage learners.

How it works

The service operates on a freemium model: a free core experience plus paid membership tiers that unlock extra content and gameplay benefits. Parents or guardians manage paid subscriptions through a Parent Account or the app store used for purchase.

How to cancel Prodigy

Cancel via Prodigy website (recommended)

• Go to www.prodigygame.com/parent and sign in with the parent account that purchased the membership.
• Navigate to Memberships → Manage → Cancel and follow the on‑screen prompts to confirm cancellation.
• Keep a screenshot or confirmation reference for your records after cancelling.

Cancel via app stores

• iOS (Apple): Cancel subscriptions through iOS Settings → Apple ID → Subscriptions. See Prodigy’s guidance at Prodigy Help: How to Cancel.
• Google Play: If purchased through Google Play, manage and cancel the subscription in Google Play’s subscription settings. Prodigy notes third‑party app stores require cancellation through the store; see the Terms at Prodigy Terms.

What happens when you cancel

Access after cancellation

Your paid benefits remain active until the end of the current billing period. After that date, paid features are removed and the account reverts to the free tier.

Renewal and account data

Cancellation prevents automatic renewal for the next billing cycle but does not delete your account or student progress. Account data (progress, settings) typically remain unless you request deletion via support.

Will I get a refund?

Refund timeframes

• Monthly subscriptions: full refund if requested within the first 15 days of the billing term.
• 6‑month and annual subscriptions: full refund if requested within the first 30 days of the billing term.

How to request a refund

• Refunds are granted only if you expressly request them from Prodigy support (submit a ticket or use chat). Cancelling alone does not create an entitlement to a refund.
• After the applicable window (15 or 30 days) refunds or pro‑rating are not available per Prodigy policy.

Refer to Prodigy’s refund policy for details: Prodigy Refund Policies.

Prodigy plans and pricing

Prices shown in AED (UAE App Store listings)

Notes on pricing

Prices reflect in‑App Purchase listings in the UAE Apple App Store (per verified data). Some listings refer to Prodigy (Education) and others to Prodigy 2; features and billing types may differ between apps.

Need help with price questions?

For billing disputes or confirmation of a charge, contact Prodigy support and provide the receipt from the app store or your payment method.

Your consumer rights in United Arab Emirates

Contractual vs statutory rights

Prodigy’s Terms state fees are non‑refundable “to the fullest extent permitted by law” but also offer specific refund windows (15 days monthly, 30 days for longer terms). These contractual terms coexist with UAE consumer protection rules.

UAE‑specific considerations

Under UAE consumer practice there is commonly a 14‑day cooling‑off expectation for some digital purchases, though details can vary by sector and provider. Prodigy’s 15‑day monthly window broadly aligns with or improves on that period.

If you believe local law grants you additional rights, keep copies of purchase receipts and correspondence and consider contacting local consumer protection authorities for formal guidance.

Customer experiences

Positive feedback

• Many parents and teachers praise the platform for making math and English practice engaging through game mechanics.
• Several users report fast, helpful customer service that resolves subscription and billing questions effectively.

Negative feedback

• Common complaints include aggressive promotion of paid memberships and core features behind paywalls.
• Many users report confusion cancelling subscriptions bought through student accounts or via app stores; some describe unclear navigation between parent vs student logins.

Documentation checklist

Essential documents to gather

• Account email and username used to purchase the membership.
• Receipt or invoice from Apple App Store, Google Play, or payment provider (order ID and purchase date).
• Last four digits of the payment card and billing statement line showing the charge.

Helpful extras

• Screenshots of active subscription in the Parent Account or app store subscription page.
• Any correspondence with support and confirmation screenshots when you cancel or request a refund.

Common mistakes

Example: Cancelling the wrong account

Users often try to cancel from a child/student account rather than the Parent Account that controls billing. This does not stop auto‑renewal.

Example: Assuming cancellation equals refund

Cancelling prevents renewal but does not automatically trigger a refund. Refunds must be explicitly requested within the applicable window via Prodigy support.

Also, purchases through Apple or Google require cancellation and refund requests to follow the app store’s procedures where applicable.

Comparative recap

Quick method comparison

Summary takeaway

Cancel in the same place the subscription was purchased (Parent Account or the app store). For refunds, submit an explicit request to Prodigy support within the stated windows.

After cancelling

What to check immediately

• Save the cancellation confirmation or screenshot and the subscription end date.
• Monitor your bank or card statement for any unexpected renewals and act quickly if you see a charge.

Helpful official links

• How to Cancel your Membership (Prodigy Help)
• Membership Renewal & Refund Policies (Prodigy Help)
• Prodigy Terms and Conditions

Address

Corporate address

Prodigy Education

144 Front St. W. Suite 400, Toronto, ON M5J 2L7

Support contact

For subscription, billing or refund requests, use Prodigy Help center links above to submit a support ticket or start a chat.