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Cancellation service #1 in UAE
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I hereby notify you of my decision to terminate the contract relating to the Shadow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Shadow: Easy Method
What is Shadow
Overview
Shadow is a cloud PC service that gives subscribers access to a high-performance remote Windows PC for gaming and work from many devices. It operates as a paid subscription with remote hardware (GPU, RAM, SSD) hosted by Shadow.
How it is delivered
Access is provided through Shadow applications or web login; performance depends on your network and the location of Shadow data centers. Plans and availability can vary by region.
How to cancel Shadow
Cancel via web (recommended)
- Log into your Shadow account at shadow.tech.
- Go to "My Shadow PC" or the subscription/PC area in your account page.
- Select the subscription or specific Shadow PC, click "Cancel my subscription" or delete the PC, and confirm.
- Access continues until the end of the current billing cycle; there are no cancellation fees.
Other accepted methods
- Submit a support ticket or send a postal cancellation request. Postal requests are typically directed to Shadow’s European office; allow at least 10 days before renewal for the cancellation to take effect.
- If you subscribed via Apple App Store or Google Play, you must cancel using the relevant store’s subscription management system per Apple/Google policies.
What happens when you cancel
Access and billing
Cancellations generally take effect at the end of your paid billing period. You retain access to your Shadow PC until that date.
No additional cancellation fees are normally charged.
Data and account
- Your virtual machine, files, and settings may be deleted after the subscription ends - export any needed data before expiry.
- If you plan to keep the account but stop paying, confirm Shadow’s retention or deletion policies with support.
Will I get a refund?
Standard refund policy
Shadow’s stated policy is that cancellations take effect at the billing cycle end and do not automatically trigger refunds after activation.
Users typically waive the statutory cooling-off period for immediate access to digital services after activation.
Exceptions and remedies
- Refunds may be considered in exceptional cases, for example if Shadow failed to provision the service or the service was not delivered.
- If you believe you are entitled to a refund under UAE consumer law, follow the complaint steps in the "Your consumer rights" section below.
Shadow plans and pricing
Available plans (approximate AED)
| Plan | Price (approx.) | Period | Key features |
|---|---|---|---|
| Neo (monthly, estimated) | AED 125.53/month (approx.) | Monthly | GeForce RTX 4060-class GPU, 16 GB RAM, 512 GB SSD |
| Power (monthly, estimated) | AED 201.75/month (approx.) | Monthly | RTX 3070 Ti-class GPU, 28 GB RAM, 512 GB SSD |
| Neo Premium Pack (annual prepaid, estimated) | AED 90.60/month (effective, approx.) | Annual prepay (12 months) | Same hardware as Neo, lower effective monthly rate |
Pricing notes
These AED amounts are approximate conversions of USD prices as of January 2026. Shadow does not list official UAE/AED pricing on its site; use the Shadow site for current official pricing in your billing currency.
For official information and the latest offers visit shadow.tech.
Your consumer rights in United Arab Emirates
Relevant UAE laws
Federal Law No. 24 of 2006 and Federal Law No. 15 of 2020 protect consumers’ rights regarding goods and services, including digital services.
- Consumers are entitled to services that meet reasonable quality and match the description.
- For defective or incomplete services, you may demand repair, re-performance, or refund depending on the case.
How to escalate a complaint
Start by contacting Shadow support and keep records of all correspondence and evidence of the issue.
If unresolved, you can lodge a complaint with the Department of Economic Development (DED) in your emirate or other consumer protection authorities.
General DED information: ded.ae.
Customer experiences
Positive feedback
- Users praise Shadow for providing a full Windows PC experience remotely and working across many device types.
- Good for remote work and running high-performance applications on low-power devices when network conditions are favorable.
Common complaints
- Reports of performance instability: latency, lag spikes, mouse/audio bugs, reboots, and queue times on some connections.
- Complaints about slow or unsatisfactory customer support and refusals to issue refunds in many cases.
- UAE-specific notes: some users experience high latency or poorer performance due to data center distance and limited local support.
Documentation checklist
Before you contact support
- Account email and subscription ID (from your Shadow account page).
- Proof of payment (card statement, invoice, or receipt) and the activation date/time.
- Screenshots or recordings showing service problems (lag, errors, provisioning failures).
If you need to escalate
- Copies of all support tickets and replies, including ticket numbers and timestamps.
- Postal delivery proof if you send a physical cancellation request (tracking, certified mail receipt).
- Any correspondence where Shadow declined a refund or resolution.
Common mistakes
Canceling too late
Waiting until the day of renewal can cause you to be charged for the next period. Postal cancellations can require at least 10 days’ notice to take effect before renewal.
Always cancel early enough to avoid an unwanted renewal charge.
Using the wrong cancellation channel
If you subscribed via Apple or Google, cancelling on Shadow’s website may not stop the store subscription; you must cancel in the App Store or Google Play account subscriptions.
Also keep copies of confirmations - some users report disputes when they lack proof of cancellation.
Comparative recap
Quick comparison
| Method | How to cancel | Time to take effect | Refund likelihood | Key note |
|---|---|---|---|---|
| Web (account page) | Log in → My Shadow PC → Select subscription → "Cancel my subscription" | End of billing cycle | Unlikely unless service not provided | Fastest and preferred method |
| Support ticket / Postal mail | Open support ticket or send postal request (often to Europe office) | Allow processing time; postal: 10+ days before renewal | Unlikely; refunds not guaranteed | Useful if web access not possible |
| App Store / Google Play | Cancel via Apple/Google subscription management | Depends on store policy; typically end of current period | Subject to Apple/Google refund rules | Store rules override Shadow’s web cancellation for that payment |
Takeaway
Cancel through the web account page when possible for speed and a clear trail. Use store cancellation if you subscribed via mobile stores to avoid ongoing charges.
After cancelling
Immediate actions
- Export any important data from your Shadow PC before the subscription end date.
- Save confirmation screenshots or emails showing cancellation and the effective end date.
If you need further help
- Contact Shadow support via their official site: shadow.tech.
- If unresolved, gather documentation and file a complaint with your local DED or consumer authority: ded.ae.
Address
Office location
Head Office: Unit 102, Al Taha Building Sabkha, Deira, Dubai, UAE.
Postal cancellation notes
Verified guidance indicates postal cancellation requests may be sent to Shadow’s European office in some cases. If you intend to send a postal cancellation, request the correct postal address from Shadow support and obtain delivery proof.