Cancel SOVA online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sova service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Sova: Simple Process
What is Sova
Company overview
Sova refers to a group of consumer-facing services that include direct product subscriptions and a health arm (Sova Health) offering gut tests and supplements. The name also appears in other contexts; this guide focuses on cancelling paid Sova subscriptions and purchases.
Service scope
Services covered by this guide include web subscriptions bought directly from Sova, purchases processed through Google Play and Apple App Store, and Sova Health test and supplement orders. Policies differ by purchase channel.
How to cancel Sova
Cancel via Web (direct account)
- Log in to your Sova account on the official site: https://www.sova.io/.
- Go to Settings or the Subscription section and follow the on-screen cancellation workflow.
- Note: Sova states it cannot cancel accounts on your behalf via email; use the account settings page.
Cancel via Google Play or App Store
- Google Play: Cancel through Google Play Billing. See Google support for steps: Cancel a subscription on Google Play.
- App Store (iOS): Cancel via Apple ID → Subscriptions. See Apple support for details: Manage subscriptions on iPhone and iPad.
Other cancellation notes
- If you cannot access your account, gather proof of purchase before contacting support.
- For physical goods or damaged items, follow the returns/exchange instructions in Sova Health policy.
What happens when you cancel
Access after cancellation
For direct web subscriptions, cancellation via Settings typically stops future renewals but access rules depend on the plan.
For Google Play subscriptions, cancellation takes effect at the end of the current billing period; you usually retain access until that date.
Billing and renewal
Direct cancellations stop future billing but Sova's terms disallow refunds for unused time or partial months.
App-store cancellations follow the respective platform billing rules; charges already processed are generally non-refundable.
Data and account retention
Account data retention and deletion are governed by Sova's privacy and account policies. If you need data removed, request deletion through your account or support channels.
Keep copies of cancellation confirmations and any related correspondence for records.
Will I get a refund?
Standard refund policy
- No refunds or credits for partial months, downgrades, or unused time after cancellation for web/direct services.
- Sova's published terms explicitly disallow a general 14-day statutory right of refund.
Sova Health specific rules
- Gut Microbiome Tests, Food Intolerance Tests and supplements are non-refundable.
- Damaged supplements in transit are eligible for free exchange only (not cash refunds).
Platform exceptions
- Google Play and Apple purchases follow platform dispute and refund processes, but Sova's terms state no platform-specific refunds are provided by Sova.
- If you believe a charge is erroneous, use the platform (Google/Apple) dispute flow and retain evidence.
Sova plans and pricing
Pricing availability
Publicly available AED pricing for Sova services in the UAE was not found in verified sources for 2024/2025.
To obtain current prices, contact Sova directly or check your app store listing.
Contact for pricing
| Plan | Price (AED) | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Visit the official site or your app store subscription page for current rates: Sova official. |
Your consumer rights in United Arab Emirates
Overview of rights
Sova's published terms do not acknowledge a general 14-day cooling-off or automatic refund right. This guide does not replace legal advice.
If you live in the UAE, local consumer protection rules may apply independently of seller terms.
Where to check and how to act
- Verify your rights with the UAE Ministry of Economy consumer protection resources: https://www.economy.gov.ae/.
- Keep receipts, order IDs, screenshots and photos; these are essential if you escalate a complaint to local authorities.
Customer experiences
Positive feedback
Some Sova product reviews (home goods/sleep products) show strong ratings, with customers praising helpful and knowledgeable staff.
Trustpilot summaries report average ratings around 4.4 - 4.5/5 for Sova home goods.
Negative feedback
Common complaints include wrong or damaged deliveries, slow resolution and poor communication from customer service.
Sova Health has received criticism for denied refunds, delayed results, damaged supplements, and perceived mismanagement in some user reports (Trustpilot and Reddit).
Documentation checklist
What to gather before contacting support
- Order number, subscription ID, and date of purchase.
- Payment receipts, bank/credit card statement entries showing the charge.
- Photos of damaged items or errors and screenshots of order pages or app subscriptions.
How to present evidence
- Organize items chronologically and label files (e.g., receipt_date.pdf, photo_damage.jpg).
- Create a concise timeline of events (purchase → issue → attempted contact → responses).
Common mistakes
Cancelling the wrong platform
Users sometimes cancel a web account but forget to cancel the subscription in Google Play or the App Store, resulting in continued charges.
Always cancel in the same channel used for purchase (web, Google Play, or Apple).
Assuming automatic refunds or immediate removal
Assuming that cancelling immediately triggers a refund or immediate access removal is a common error.
Sova's terms typically allow access until the end of the billing period and disallow refunds for unused time; check the exact policy for your purchase channel.
Comparative recap
Platforms compared
| Platform | How to cancel | Refunds / Timing | Source |
|---|---|---|---|
| Web (direct via Sova) | Cancel in Settings on your Sova account. | No refunds for partial months or unused time; cancellation stops future billing. | Terms of Service (Sova direct) |
| Google Play | Cancel via Google Play Billing (Google Play app or web). | Cancellation applies after current billing period; no refund for current cycle per Sova policy. | Sova Terms - Google Play |
| App Store (iOS) | Cancel via Apple ID → Subscriptions in iOS or Apple support. | Standard App Store rules apply; Sova does not state platform-specific refunds. | General App Store guidance |
| Sova Health orders | Return/exchange process for damaged supplements; tests and supplements non-refundable. | No refunds for tests or supplements; damaged supplements eligible for exchange only. | Sova Health Refund Policy |
Key takeaway
Cancellation method and refund eligibility depend on where you purchased the service. Always check the platform-specific rules and retain evidence of your request.
After cancelling
Follow-up actions
- Save the cancellation confirmation or screenshot from your account settings.
- Monitor bank/credit card statements for any unexpected post-cancellation charges.
- If you purchased via Google Play or Apple, confirm cancellation in your platform account screens.
How to escalate
- If issues persist, contact Sova through the official site: Sova official.
- For unresolved disputes in the UAE, consider filing a complaint with the UAE Ministry of Economy consumer protection authority: https://www.economy.gov.ae/.
Address
Registered contact address
91 Wimpole Street, London, England W1G 0EF, GB.
Other contact options
Use the official website as the primary online contact point: https://www.sova.io/.
Keep mailed or recorded correspondence copies if you need to escalate a complaint or seek local consumer-protection support.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.