Cancel CLUBWISE online
Cancellation service #1 in Nigeria
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Clubwise service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Clubwise: Easy Method
What is ClubWise
Overview
ClubWise is a subscription-based gym management software that helps fitness clubs manage members, billing, class schedules and marketing.
It is sold to clubs and used by members through club-managed accounts and the ClubWise Member App.
How it is provided
ClubWise is provided to clubs under a commercial agreement; individual member access is linked to a club membership.
ClubWise’s public materials focus on club-level features rather than direct consumer sales channels.
How to cancel ClubWise
Primary route: cancel via your club
- Contact your gym or club administration and request cancellation of your club membership and any ClubWise access tied to it.
- Ask the club to confirm in writing that they have terminated your membership and cancelled any billing administered via ClubWise.
Alternative routes and practical steps
- Email the club or your ClubWise contact with your membership details, the cancellation request, and the date you want it to take effect.
- Send a postal letter to ClubWise’s company address if requested by the club or for formal records: 6 Tower Court, Horns Lane, Princes Risborough, Buckinghamshire, HP27 0AJ, United Kingdom.
- Check your club account portal or the ClubWise Member App for any member-initiated cancellation options and follow those if available.
What happens when you cancel
Access and accounts
Access to the ClubWise Member App terminates when your membership at the club is terminated or cancelled by the club.
ClubWise’s terms do not distinguish between App Store, Google Play or web cancellations; the club’s cancellation controls access.
Billing and data
Billing and direct debit arrangements are managed by the club; cancellation should stop future charges if the club terminates billing.
Ask your club about data retention and request any personal data export or deletion if required by your agreement or local law.
Will I get a refund?
Public policy status
ClubWise’s publicly available terms do not specify a 14-day cooling-off period or a general refunds policy.
There is no explicit “no refunds” or refund procedure described in ClubWise’s published terms.
Practical refund considerations
- Refunds, if any, will depend on your contract with the club and the club’s billing practices.
- If you believe you were charged incorrectly, collect documentation and raise the issue first with your club; escalate to authorities if unresolved.
ClubWise plans and pricing
Pricing availability
No publicly available AED-specific pricing for ClubWise in the UAE (2024/2025) was found.
ClubWise pricing is typically quote-based and must be obtained directly from the vendor or via your club.
How to get a quote
Contact ClubWise or ask your club to request pricing tailored to your club’s size and requirements.
Use the official site to request demos or quotes: ClubWise official site.
| Plan | Price (AED) | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Pricing is quote-based; request a bespoke quote from ClubWise or via your club. |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer protection rules apply to purchases and services; your rights include seeking redress for unfair or misleading practices.
Specific cooling-off or refund entitlements depend on UAE law and the purchase terms; ClubWise’s terms do not explicitly reference local rights.
How to escalate a dispute in the UAE
- Raise the issue with your club in writing and keep all correspondence and payment records.
- If unresolved, file a complaint through your emirate’s consumer protection authority or use the UAE government portal: UAE Consumer Protection (u.ae).
Customer experiences
Positive feedback
A Capterra review from a UAE club manager praised ClubWise for structuring workflows, reducing duplicate files, centralising data and providing responsive personal support.
Clubs often highlight operational benefits when the software is implemented well by their staff.
Negative reports
Multiple TrustPilot users (mainly in the UK) reported ongoing charges after cancellation requests and lack of confirmation of membership cancellations.
There are reports of unexplained direct debit charges, reinstated canceled direct debits, and users being referred back to their gyms for resolution.
Documentation checklist
What to gather before cancelling
- Membership ID, full name, contact phone and email, and membership start date.
- Copies of your contract or terms with the club and any membership/payment schedules.
Proof to collect during and after cancellation
- Written confirmation of cancellation from the club (email or signed letter).
- Bank statements or screenshots showing any disputed charges and dates.
- Copies of all communications with the club and ClubWise.
Common mistakes
Assuming app store cancellation stops billing
Cancelling an app subscription via App Store or Google Play does not necessarily terminate your club membership or billing administered through ClubWise.
Always confirm cancellation with your club and request written confirmation.
Failing to keep records or follow up
Not keeping copies of cancellation requests or not monitoring bank statements can make disputes harder to resolve.
Also avoid relying solely on verbal confirmations; request written or electronic proof.
Comparative recap
At-a-glance comparison
The table below summarises ClubWise characteristics versus general expectations from many gym management providers.
This is a general guide to help compare features important to cancellation and refunds.
| Feature | ClubWise | Typical gym software |
|---|---|---|
| Cancellation process | Cancellation is managed by the club; access ends when club terminates membership. | Some providers allow member-initiated cancellations online in addition to club cancellation. |
| Refund policy | No public refunds policy or 14-day cooling-off clause is specified in ClubWise terms. | Many vendors or clubs publish clearer refund or cooling-off rules; varies by provider and contract. |
| Pricing transparency | Quote-based; no AED-specific public pricing found. | Some competitors publish tiered pricing publicly; others also provide quotes. |
| Support & reviews | Positive club-level reviews for workflows and responsive support; some customer complaints about cancellation and billing. | Mixed reviews are common across vendors; cancellation and billing disputes are frequent pain points. |
After cancelling
Immediate actions
- Obtain written cancellation confirmation from your club and retain it.
- Monitor your bank account for any further charges and contact your bank to block or dispute unexpected debits if necessary.
Helpful links and contacts
ClubWise official site: https://www.clubwise.com/.
UAE consumer protection information: https://u.ae/en/information-and-services/consumer-protection.
Address
ClubWise corporate address
ClubWise (company correspondence): 6 Tower Court, Horns Lane, Princes Risborough, Buckinghamshire, United Kingdom, HP27 0AJ.
Record this address
Use this postal address for formal letters if requested by your club or for sending certified cancellation notices.
Always keep copies of any posted correspondence and proof of postage or delivery confirmation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.