cancellation Everyone Active: Easy Method

What is Everyone Active

Overview

Everyone Active is a UK-based operator of gyms, pools, fitness classes and community sports facilities. It offers memberships, pay-as-you-go sessions, programmed activities and retail sales.

Presence and services

Services include standard monthly memberships, discounted annual plans, swim lessons and bookable activities such as camps and parties. Official terms and policies are published on the Everyone Active website.

How to cancel Everyone Active

Primary cancellation methods

• Online: Sign in to your Everyone Active account and cancel via your membership profile.
• Enquiry form: Submit a cancellation request using Everyone Active’s online enquiry/contact form.
• Phone or post: You may cancel by contacting customer service by phone or by sending written notice by post to the site/operator address.

Key timing rules and examples

• If you cancel a Direct Debit membership via your online profile or enquiry form before the 20th of the month it will take effect from the 1st of the following month (no part-month refunds). Example: cancel between 1 - 20 July → membership ends 31 August.
• If you cancel between the 21st and the end of the month, notice is deemed to start the next month and the membership continues for two further months. Example: cancel 21 - 31 July → membership ends 30 September.
• Annual (12-month) discounted memberships cannot be cancelled or transferred once purchased - check terms before buying.

What happens when you cancel

Access after cancellation

Your access continues until the end date determined by the notice rules above. You can continue using facilities until that final day unless a specific exception applies under the contract.

Renewal and data

Recurring payments will stop at the end of the cancellation notice period. Everyone Active retains your membership records in line with its privacy policy; contact customer service if you need personal data removed or corrected.

Will I get a refund?

Standard refund rules

• 14-day money-back guarantee for new members: full refund if you terminate a membership or swimming lessons within 14 days of joining (submit the enquiry form to request this).
• Membership fees are not refunded if a facility or activity is withdrawn from the programme.
• Paid bookings for programmed or bookable activities are generally non-refundable; Everyone Active may offer alternatives or discretionary refunds in some cases.

Other refund conditions

• Activity camps, birthday parties and block bookings: typically require at least 14 days’ written notice for refunds; medical cancellations within 14 days accepted with evidence.
• Retail returns: with proof of purchase you can get a full refund or exchange within 28 days if items are unused/unwashed, or if faulty.
• Annual discounted memberships: cannot be cancelled or transferred once purchased (no refund available for these plans).

Everyone Active plans and pricing

Pricing note

No official UAE monthly or annual Everyone Active membership prices were publicly available for 2024 - 2025.

The only verified UAE amount is an in-app purchase labelled "Unlimited Access" for AED 44.99; this appears to be an app feature rather than a site membership price.

Your consumer rights in United Arab Emirates

General UAE consumer protection

The UAE has federal and local consumer protection rules that allow customers to raise complaints about unfair trading, unclear contract terms and defective goods or services.

For issues that cannot be resolved with the operator you can contact the UAE Ministry of Economy or the consumer protection department in your emirate for guidance and formal complaints.

Practical steps and jurisdiction

• First raise the issue with Everyone Active using their enquiry form or on-site management.
• If unresolved, contact the relevant UAE consumer protection authority (e.g., Ministry of Economy) and provide contract details and evidence.
• For complex disputes consider local legal advice; contract terms may specify the governing law or jurisdiction - check Everyone Active’s published terms.

Customer experiences

Positive feedback

• Many reviewers praise friendly, motivating staff and clean facilities, especially pools and changing areas.
• Comments often highlight well-equipped gyms, varied classes and good value for money at many sites.

Negative feedback

• Recurring complaints include very cold pool water and uncomfortably cold facilities for children.
• Some customers report problems with cleanliness in specific areas and frustrating or unresolved cancellation and billing experiences.

Documentation checklist

What to prepare before cancelling

• Membership number and registered email or account login details.
• Proof of payment (bank statements or Direct Debit confirmation) for the period in question.
• Copies/screenshots of your cancellation request or enquiry form submission.

Supporting evidence for refunds or disputes

• Medical certificates or evidence for medical cancellations.
• Receipts and photos for faulty retail returns.
• Any written communication with Everyone Active, including dates and names of staff spoken to.

Common mistakes

Missing timing rules

Many members assume cancelling any day stops the next Direct Debit. In fact, cancelling before the 20th takes effect the first of the next month, while cancelling 21st - end results in two further months of membership.

Assuming annual plans can be cancelled

Buyers sometimes expect to cancel discounted 12-month plans early. These annual memberships are typically binding and non-transferable once purchased.

Comparative recap

Quick comparison of key points

After cancelling

What to monitor

Keep evidence of your cancellation submission and check bank statements to ensure Direct Debits stop after the notice period ends.

If you are charged incorrectly, contact Everyone Active immediately and escalate if necessary.

Helpful official links

• Everyone Active cancellations & refunds policy
• Everyone Active contact / enquiry form
• Everyone Active terms (council facilities)
• UAE Ministry of Economy (consumer protection)

Address

Company address

Everyone Active

The Avenue 13, DN21 1EP, Gainsborough

Contact reminder

Use the Everyone Active contact page or your local site reception for site-specific postal addresses, phone numbers and on-site cancellation procedures.