Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Freedom Leisure service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Freedom Leisure: Easy Method
What is Freedom Leisure
Overview
Freedom Leisure is a UK-based operator of leisure centres, gyms, pools and community sports facilities. It provides membership plans, classes and facility access through local centre agreements.
Service model
Memberships are managed at individual centre level and governed by the centre's membership terms and conditions. Freedom Leisure does not operate UAE centres according to public records.
How to cancel Freedom Leisure
Primary cancellation method
Cancellation must be submitted in writing to your home site’s Centre Manager. Written notice is the contractual route specified in the membership terms and conditions.
Step-by-step cancellation steps
- Write a clear cancellation letter or email addressed to the Centre Manager at your registered home centre.
- State your full name, membership number, date of birth and intended cancellation date.
- Provide at least 31 days' notice before the next Direct Debit is taken.
- Keep a dated copy of your written notice and any delivery confirmation for your records.
- Follow up with the centre if you do not receive written confirmation of cancellation.
What happens when you cancel
Access and membership end
Your access to facilities normally continues until the end of the current billing period after the required notice has expired. The exact final access date depends on the Direct Debit cycle and the 31-day notice rule.
Renewal and data handling
The membership will not renew after the effective cancellation date and Direct Debits should stop. The centre retains member records per their data policy; request confirmation if you need personal data removed.
Will I get a refund?
Standard refund policy
Membership fees are generally not refundable if you simply choose not to visit the centre. Refunds are not guaranteed under the standard terms and conditions.
Paid-in-full and exceptions
- Paid-in-full memberships: refunds are at the Centre Manager’s discretion and are typically not offered.
- Any exceptional refunds (for example, long-term injury) depend on centre policy and manager approval; provide supporting evidence when requesting.
- There is no automatic 14-day cooling-off entitlement referenced in the membership terms.
Freedom Leisure plans and pricing
Availability in United Arab Emirates
There is no public evidence of Freedom Leisure operating in the UAE or publishing UAE pricing for 2024/2025.
Contact for pricing
If you are seeking local or partner pricing, contact the centre or official sales channels directly. For UK prices, refer to the official site.
| Plan | Price (AED) |
|---|---|
| Freedom Leisure membership (UAE) | Contact for pricing - Freedom Leisure appears to operate in the UK only |
Your consumer rights in United Arab Emirates
General consumer protections
UAE consumers are entitled to clear contract information, fair terms and the right to raise complaints with authorities. Remedies depend on contract terms and applicable UAE consumer protection rules.
How this applies to gym memberships
- Check the membership contract for cancellation and refund clauses - these govern your rights with the operator.
- If a provider fails to honour contractual commitments, you can seek redress via UAE consumer channels and the official government portal.
- For official guidance and complaint submission use the UAE government consumer pages at u.ae - Consumer Affairs.
Customer experiences
Positive feedback
Some reviewers praise friendly and helpful staff at reception, coffee shops and during inductions. Staff can be a strong point at many centres.
Common complaints
- Poor equipment maintenance and delayed repairs reported by members.
- Pool temperature and cleanliness issues, sometimes affecting vulnerable users.
- Difficulty obtaining refunds or rearranging missed lessons and low responsiveness from management.
- Booking and app reliability problems, and lack of clear pricing online.
Documentation checklist
What to include in your cancellation
- Full name, membership number and date of birth.
- Clear statement of intent to cancel and the requested effective cancellation date.
- Signature and date (for paper letters) or a dated sent-email copy.
Supporting documents for disputes
- Copies of membership agreement and terms and conditions.
- Direct Debit receipts or bank statements showing payments.
- Evidence of communications with the centre (emails, call logs, delivery receipts).
Common mistakes
Not providing written notice
Members sometimes assume app or store-based cancellations suffice. Freedom Leisure requires written notice to the Centre Manager, so verbal or app-only attempts may not end the contract.
Missing the 31-day window
Failing to give at least 31 days’ notice before the next Direct Debit can result in an extra payment. Always check the payment cycle and submit notice early.
Comparative recap
At-a-glance comparison
| Feature | Freedom Leisure (verified) | Typical UAE gyms (varies) |
|---|---|---|
| Cancellation route | Written notice to home Centre Manager only | Often multiple routes: in-person, online or app (check contract) |
| Notice period | At least 31 days before next Direct Debit | Commonly 30 days, but varies by operator |
| Refunds | Not guaranteed; paid-in-full refunds at manager discretion | Varies; some offer cooling-off or prorated refunds depending on contract |
| App-store cancellation | No app-store cancellation option; handled by centre contract | Many gyms allow app cancellation, but practices differ |
After cancelling
Confirming cancellation
Ask the Centre Manager for written confirmation showing the effective end date and that Direct Debits will stop. Retain this confirmation for dispute purposes.
Helpful links and next steps
- Freedom Leisure membership terms and conditions: freedom-leisure.co.uk
- UAE consumer information and complaint portal: u.ae - Consumer Affairs
Address
Company address (registered)
FREEDOM LEISURE LIMITED, Carriers Way 1-6, The Paddock BN8 6AG, East Hoathly, United Kingdom.
Contacting your home centre
Use the membership paperwork or your centre’s reception details to find the correct Centre Manager contact for cancellations and confirmation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.