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Cancel GLOFOX online
In 30 Seconds
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Glofox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Glofox: Easy Method
What is Glofox
Overview
Glofox is a subscription-based gym and studio management platform that streamlines class scheduling, membership billing, and member management for fitness businesses.
The platform is delivered as a web dashboard and mobile Pro App for studio admins, plus member-facing apps and integrations for bookings and payments.
Primary uses
Studios use Glofox to automate recurring payments, manage class capacity and waitlists, and oversee member records from a central dashboard.
Glofox integrates with payment providers and supports direct-debit and card payments, reporting, and customer communication tools.
How to cancel Glofox
Who can cancel
Cancellations are managed by studio administrators via the Glofox dashboard (web or Pro App), not by end users through app stores.
If you are not a studio admin, contact the studio owner or manager to request cancellation.
Step-by-step cancellation (admin)
- Open the Glofox dashboard (web) or Pro App and find the member's profile.
- Go to the "Membership" tab in the member profile.
- Click "Actions" → "Cancel Membership".
- Choose immediate cancellation or schedule a future cancellation date.
- Select a cancellation reason from the predefined list (Price, Moved away, Medical, Customer service, Class schedule, Membership upgrade/downgrade, Lack of use).
- Confirm the cancellation and notify the member according to your studio policy.
Alternative contact methods
If you need vendor-level assistance, contact Glofox support by email at support@glofox.com or use their help centre for guided articles.
For UAE-specific queries, ask your studio to contact Glofox support or request guidance through the studio’s account manager.
What happens when you cancel
Access and billing
After cancellation, access depends on the option chosen: immediate termination or access until a scheduled end date.
Recurring billing will stop according to the cancellation timing set by the admin; verify the member's billing record to confirm.
Data and accounts
Member data remains in the studio's Glofox account unless the studio removes or exports it.
Studios should export member and payment records before deleting accounts if they need offline copies.
Will I get a refund?
Standard refund policy
Refunds are issued to the original payment method. Card refunds typically process in about 1 - 2 days but can take up to 14 days depending on the bank.
Direct Debit refunds via GoCardless usually take 7 - 10 working days. Cash payments must be returned manually by the studio.
Partial refunds and exceptions
- Partial refunds are allowed multiple times as long as the total refunded does not exceed the original payment amount.
- Final refund decisions may depend on the studio’s policy; Glofox provides the tools to issue refunds but studios control eligibility in many cases.
Glofox plans and pricing
Estimated monthly plans (AED)
| Plan | Estimated Price (AED / month) | Target |
|---|---|---|
| Basic (estimated) | AED 407 - 556 | Small studios |
| Essential (estimated) | AED 592 - 925 | Medium-size studios & gyms |
| Ultimate (estimated) | AED 925 - 1,480+ | Growing businesses with automation |
Pricing notes
Prices above are USD-based estimates converted to AED (approx. 1 USD ≈ AED 3.7) and serve as a guide only.
For exact UAE pricing and a personalised quote, contact Glofox sales via the official site: Glofox.
Your consumer rights in United Arab Emirates
Cancelling via vendor systems
Studios retain the right to cancel memberships through their vendor dashboard; Glofox does not manage App Store/Google Play cancellations for studios.
If you are a member, request the studio admin to cancel on your behalf or follow the studio’s published cancellation process.
Refund timing and legal considerations
- Refunds are returned to the original payment method; allow banks up to 14 days for card refunds and 7 - 10 working days for GoCardless direct-debit refunds.
- Glofox terms do not mandate a 14-day statutory cooling-off period; refunds and returns are governed by studio policies and Glofox capabilities.
- For official consumer-protection guidance in the UAE, consult the UAE Ministry of Economy: economy.gov.ae.
Customer experiences
Positive feedback
Many users praise Glofox for an intuitive interface and smooth onboarding, with onboarding managers frequently highlighted for helpful support.
Reviewers on platforms like Trustpilot often note responsive customer service and steady platform improvements.
Common criticisms
Some customers report inconsistent or slow vendor support, including delays during cancellations and migrations.
Users have also reported glitches such as booking/payment inconsistencies, waitlist automation delays, and pricing concerns relative to perceived value.
Documentation checklist
What to gather before cancelling
- Member full name, email, membership ID, and profile link in Glofox.
- Payment receipts, transaction IDs, and original payment method details.
- Notes on the desired cancellation date and reason for cancellation.
Studio administrative items
- Export member lists and financial reports you need to retain.
- Prepare communication templates for members affected by cancellations or refunds.
- Confirm who in the studio has admin rights to perform the cancellation in Glofox.
Common mistakes
Assuming app-store cancellation
Example: A member cancels an app subscription in Google Play or App Store expecting studio billing to stop - but studio admins must cancel via the Glofox dashboard.
This misunderstanding can lead to continued billing unless the studio processes the cancellation correctly.
Expecting immediate refunds or data removal
Example: Expecting a card refund to appear instantly - banks commonly take several days to post the refund.
Also, data is not automatically deleted; studios should export or request deletion explicitly if required.
Comparative recap
Feature comparison overview
| Topic | Glofox (notes) | What to expect |
|---|---|---|
| Cancellation method | Managed by studio admin in dashboard | Members must ask studio to cancel; app-store actions do not replace admin cancellation |
| Refund processing | Returned to original payment method; card: 1 - 14 days; GoCardless: 7 - 10 days | Allow sufficient processing time; cash refunds handled manually by studio |
| Pricing | Estimated AED plans; exact pricing by quote | Contact Glofox for a personalised UAE quote |
| Support reputation | Many positive onboarding experiences; some reports of slow support and glitches | Expect generally helpful support but allow time for complex migrations or issues |
After cancelling
Immediate actions
- Confirm the cancellation in the member’s profile and save a screenshot or confirmation note.
- Check billing records to ensure recurring payments have stopped.
Helpful links and next steps
Glofox cancellation guide: How to Cancel a Membership.
Glofox refund guide: How do I refund Membership payment?.
Address
Head office
Glofox (Headquarters): 23 South William Street, Dublin 2, Ireland.
For support contact, use the official help centre or email support@glofox.com; studios in the UAE should request local assistance through their account manager.
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