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I hereby notify you of my decision to terminate the contract relating to the Peloton service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Peloton: Easy Method
What is Peloton
Overview
Peloton is a fitness platform combining hardware (stationary bikes, Bike+, treadmills) with live and on-demand classes across cycling, strength, yoga and more.
Users access classes through Peloton hardware or the Peloton Digital app and subscribe to membership plans for full platform access.
How Peloton is used in UAE
Peloton products and subscriptions are available in the UAE through local retailers, rentals and direct purchases where listed by regional sellers.
Membership billing is handled by Peloton unless you bought a subscription through Apple App Store or Google Play, in which case the platform manages billing and cancellation.
How to cancel Peloton
Cancel via Peloton website (recommended)
- Sign in at onepeloton.com.
- Go to Account > Membership settings (or Billing & Subscriptions) and choose Cancel Membership.
- Follow on-screen instructions to confirm cancellation and save any confirmation reference.
Cancel via app stores and support
- If you purchased via the Apple App Store, cancel through your Apple ID Subscriptions in iOS settings - Apple manages the subscription.
- If you purchased via Google Play, cancel through Google Play Subscriptions in the Play Store app - Google manages the subscription.
- You can also contact Peloton Support if account settings do not show a cancellation option: use official support channels on support.onepeloton.com.
What happens when you cancel
Access to classes
If you cancel within any paid period, you typically retain access until the end of that billing cycle unless you cancel under a statutory cooling-off right.
For subscriptions cancelled within the 14-day legal cooling-off, Peloton provides a full refund and access may end as specified in the confirmation.
Renewal and billing
Recurring billing stops after successful cancellation. If charged through Apple or Google, cancellation must be done in those platforms to stop renewals.
Refund timing varies by payment method; Peloton refunds to the original payment method where applicable.
Data and account retention
Your Peloton account and workout history remain associated with your account unless you request deletion from Peloton Support.
If you plan to delete your account, contact support and request account deletion - this is separate from membership cancellation.
Will I get a refund?
14-day cooling-off period
Under Peloton Membership Terms you have a 14-day legal right to cancel a Membership and receive a full refund to the original payment method.
Refunds under this right will be processed within 14 days of cancellation where eligibility is met.
Equipment, Home Trial and returns
- Equipment returns (outside Home Trial) are accepted within 30 days of delivery; return shipping fees may apply.
- Home Trial customers can receive a full refund including equipment, accessories (excluding apparel) and membership payments; financing interest is not refunded.
- Refunds for returns are credited to the original payment method and can take up to 14 days to appear depending on the payment provider.
App Store / Google Play purchases
Subscriptions purchased through Apple or Google must be refunded and cancelled via those platforms according to their policies.
Contact Apple Support or Google Play Support for platform-managed refunds; Peloton cannot directly cancel App Store/Play subscriptions.
Peloton plans and pricing
Pricing table
| Plan / Item | Price (AED) | Period | Notes |
|---|---|---|---|
| Peloton Bike (purchase) | AED 8,900 | One-time | Listed via UAE Fitness |
| Peloton Bike+ (purchase) | AED 11,800 | One-time | Listed via UAE Fitness |
| Peloton Bike (purchase, Whizz) | AED 17,501 | One-time | Listed via Whizz.ae |
| Peloton Bike (rental) | AED 1,399 | Monthly | Rental via UAE Fitness |
| Peloton Bike+ (rental) | AED 1,599 | Monthly | Rental via UAE Fitness |
| All-Access Membership | ~AED 162 | Monthly | USD 44/mo converted to AED (approx.) |
| Peloton Digital App | AED 47 | Monthly | App-only subscription (no hardware) |
Notes on pricing
Prices are based on UAE retail and rental listings (2024 - 2025) and may vary by seller, promotions and currency conversions.
Confirm final pricing with the retailer or during checkout on Peloton’s official site.
Your consumer rights in United Arab Emirates
Cooling-off and distance contracts
UAE consumer law generally provides a 14-day cooling-off period for off-premises and distance contracts; this often applies to memberships purchased online.
Peloton’s 14-day refund right for membership reflects this principle, but confirm eligibility on a case-by-case basis.
Warranty and faulty goods
Products sold in the UAE must conform to the contract and have remedies if faulty under UAE law.
Peloton’s warranty policies do not affect your statutory rights; contact the seller and Peloton Support for warranty service if a product is faulty.
Where to get official information
- Peloton Support: support.onepeloton.com
- UAE official consumer protection: u.ae - Consumer Protection
Customer experiences
Positive feedback
Users in the UAE praised engaging classes, high-quality hardware build, and the motivational community and content that benefits household members.
Many reviewers highlight the breadth of class types and instructor-led motivation as key strengths.
Negative feedback and common issues
Some UAE users reported technical issues such as connectivity or software glitches during workouts.
Other common complaints include saddle discomfort, delivery and assembly confusion, and experiences of slow or unhelpful customer service in global reviews.
Documentation checklist
Before you contact support
- Account email and username used with Peloton.
- Order number or purchase receipt (equipment or membership).
- Payment method details used for the purchase (last 4 digits preferred).
If returning equipment or claiming warranty
- Delivery date and shipping confirmation.
- Product serial number and photos showing any damage or faults.
- Packaging details and proof of home trial eligibility if applicable.
Common mistakes
Confusing purchase channels
Many users assume Peloton can cancel App Store/Google Play subscriptions - these must be cancelled through the respective app stores.
Always check where you purchased the subscription before requesting a refund or cancellation.
Missing time limits and terms
Failing to act within the 14-day cooling-off period or the 30-day return window for equipment can forfeit refund eligibility.
Also verify any minimum contract term that may block immediate cancellation without paying remaining fees.
Comparative recap
Quick feature comparison
| Plan | Price (AED) | Billing | Cancellation method | Refund availability |
|---|---|---|---|---|
| Peloton Bike (purchase) | AED 8,900 | One-time | Contact seller / Peloton Support | 30-day returns (conditions apply); Home Trial full refund |
| Peloton Bike+ (purchase) | AED 11,800 | One-time | Contact seller / Peloton Support | 30-day returns (conditions apply); Home Trial full refund |
| Peloton Bike (purchase, Whizz) | AED 17,501 | One-time | Contact seller / Peloton Support | Seller-specific return policy; check listing |
| Bike / Bike+ Rental | AED 1,399 - 1,599 | Monthly | Cancel per rental agreement or via retailer | Refunds depend on rental terms |
| All-Access Membership | ~AED 162 | Monthly | Account settings on onepeloton.com | 14-day cooling-off full refund if eligible |
| Peloton Digital App | AED 47 | Monthly | Account settings on onepeloton.com or app stores | 14-day cooling-off may apply; platform purchases follow platform rules |
How to choose
Choose purchases for long-term ownership, rentals to try hardware without large upfront costs, and All-Access or Digital plans based on whether you have Peloton hardware.
Consider cancellation and refund rules before buying - app-store purchases are less flexible for direct Peloton refunds.
After cancelling
What to check immediately
- Save your cancellation confirmation and any reference number provided by Peloton.
- Check your bank or card statement for refunds within 14 days where applicable.
Useful official links
- Peloton main site: onepeloton.com
- Peloton Support hub: support.onepeloton.com
- UAE consumer protection information: u.ae - Consumer Protection
Address
Peloton corporate address
Peloton Interactive, Inc.
441 Ninth Avenue, 6th Floor, New York, New York 10001, United States
Contact and support
For membership or returns, use the official Peloton Support hub: support.onepeloton.com.
If you purchased via a UAE retailer or rental provider, also contact that seller for local return and service assistance.