Cancel HEALTHIFYME online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Healthifyme service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Healthifyme: Easy Method
What is Healthifyme
Overview
Healthifyme is a health and wellness app that helps users track nutrition, fitness, and lifestyle with plans, coaching, and tracking tools.
The service offers coach-based premium plans, AI-driven plans (Smart Plan/H+), and in-app purchase options visible in the UAE App Store.
How it is delivered
Healthifyme subscriptions are delivered via three main channels: App Store (iOS), Google Play (Android), and the Healthifyme website/app (web purchases).
Each channel follows its own cancellation and refund mechanisms: platform stores follow Apple/Google rules, while web/app purchases follow Healthifyme's Terms of Use.
How to cancel Healthifyme
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name, then Subscriptions.
- Find the Healthifyme subscription and select Cancel Subscription at least 24 hours before renewal.
- Apple manages billing and refunds for App Store purchases; Healthifyme cannot cancel or refund App Store subscriptions directly.
Cancel via Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Healthifyme and tap Cancel subscription; do this at least 24 hours before the renewal date.
- Google Play controls billing and refunds for Play purchases; Healthifyme cannot cancel Play-store subscriptions for you.
Cancel via Web / Healthifyme website or app
- Log into your Healthifyme account on the website or app and go to Account → Subscription or Premium Plans.
- Follow the in-app or account-based cancellation flow; cancel at least 24 hours before renewal to stop automatic renewal.
- If you have trouble, contact Healthifyme support at support@healthifyme.com or use the website contact options.
What happens when you cancel
Access after cancellation
If you cancel before the renewal date your current paid access typically remains until the end of the paid billing period.
After the period ends, access to premium coach features or plan content will stop unless you re-subscribe.
Renewal and billing
Subscriptions renew automatically unless cancelled at least 24 hours prior; platform purchases follow Apple/Google billing rules.
Healthifyme cannot stop Apple or Google renewals from their side; you must cancel in the respective store settings for those purchases.
Data and account
Your Healthifyme account and tracked data (weight, meals, activity) generally remain available after subscription expiry.
If you want data deletion or export, contact support and check Healthifyme's privacy or account settings for export/deletion options.
Will I get a refund?
Refunds for coach-based premium plans (web/app)
Web/app coach-based premium plans have a tiered refund policy if eligible and cancelled early.
- 0 - 15 days: 75% refund
- 16 - 30 days: 50% refund
- 31 - 45 days: 25% refund
- After 45 days: no refund
Refunds for App Store and Google Play purchases
AI Plans purchased via Apple App Store or Google Play require refund requests through the respective platform; Healthifyme cannot process these refunds directly.
For accidental app purchases in UAE, Apple may refund within ~24 - 48 hours and Google Play may consider refund requests within 48 hours on a case-by-case basis.
Exceptions and physical products
- Physical ancillary products (Smart Scale, CGM, diagnostics) are generally non-returnable and non-refundable.
- If a refund is otherwise eligible, the value of physical items is not deducted from the refundable amount, per Healthifyme policy.
Healthifyme plans and pricing
Pricing note
App Store listings in the UAE show Smart Plan one-time/in-app tiers in the range AED 29.99 - AED 299.99.
Exact period details (monthly/annual/lifetime) are not explicitly listed in the App Store; check the store listing before purchase.
Contact for exact pricing
For precise plan durations and current prices in UAE, open the Healthifyme listing in the App Store or contact Healthifyme support.
| Plan | Price (UAE) | Notes |
|---|---|---|
| Smart Plan (DIY Health Plan) | AED 29.99 - AED 299.99 | In-app one-time tiers visible on UAE App Store; check the App Store entry for exact access duration. |
Your consumer rights in United Arab Emirates
Platform refund windows
In the UAE, Apple may consider refunds for unintended App Store purchases typically within 24 - 48 hours; decisions are at Apple’s discretion.
Google Play allows refund requests within 48 hours for app purchases; approval is case-by-case and governed by Google Play policies.
Healthifyme and Terms of Use
Healthifyme’s Terms of Use govern web/app purchases and specify cancellation and refund rules for coach-based plans.
For store-based purchases (iOS/Android), platform rules prevail and Healthifyme must follow Apple/Google processes.
Practical considerations
- Keep purchase receipts and screenshots of subscription pages for refund requests.
- If you face problems cancelling or obtaining refunds, escalate to platform support (Apple/Google) and UAE consumer protection channels if needed.
Customer experiences
Positive feedback
Many users praise the tracking features (water, sleep, calories, steps, workouts) and the SNAP meal-photo logging feature.
Users report a clean interface and systematic tracking that helps manage daily health routines.
Negative feedback and common complaints
Frequent complaints include slow or unresponsive customer support and challenges cancelling or stopping renewals.
Other common issues: hardware problems with smart scales, rigid diet plans, coach responsiveness, app glitches, and misleading sales communications.
Takeaway
Expect good tracking features but prepare for possible support friction; keep documentation of cancellations and correspondence.
Escalate issues to platform support if the subscription was bought via App Store or Google Play.
Documentation checklist
Before requesting cancellation or refund
- Subscription confirmation email or purchase receipt
- Screenshot of subscription status in App Store / Google Play / Healthifyme account
- Date of purchase and renewal date
When contacting support
- Order ID or transaction ID from Apple/Google or Healthifyme invoice
- Clear statement of requested action (cancel, refund, data export)
- Your registered email and account details
Common mistakes
Example: Cancelling in the wrong place
Many users try to cancel an App Store or Google Play subscription via Healthifyme support; this does not stop platform renewals.
Always cancel App Store subscriptions in Apple settings and Play subscriptions in Google Play to avoid unwanted charges.
Example: Missing the 24-hour window
Subscribers often attempt cancellation too close to the renewal; both platform and web subscriptions require cancellation at least 24 hours before renewal.
Plan ahead and cancel earlier to ensure the subscription does not auto-renew.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund responsibility by platform to help you choose the correct route.
| Platform | How to cancel | Refund responsibility | Key notes |
|---|---|---|---|
| App Store (iOS) | Cancel via iPhone/iPad Settings → Subscriptions | Apple handles refunds; request via Apple support | Cancel ≥24 hours before renewal; Apple may refund within ~24 - 48 hrs |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | Google handles refunds; request via Google Play help | Cancel ≥24 hours before renewal; Google reviews refund requests case-by-case |
| Web / Healthifyme account | Cancel via Healthifyme website/app account subscription settings | Healthifyme handles refunds per its Terms of Use | Tiered refund policy for coach plans (0 - 45+ days); cancel ≥24 hours before renewal |
After cancelling
Immediate next steps
Save confirmation of cancellation and any support ticket numbers or emails from Healthifyme, Apple, or Google.
Monitor your payment method for refunds or to confirm that auto-renewal has stopped.
Helpful official links
- Healthifyme official website
- Apple: Report a Problem / Request a refund
- Google Play: Request a refund
Address
Healthifyme contact
Healthifyme Private Limited
20 Bendemeer Road, #03-12 BS Bendemeer Centre, Singapore 339914
Support email
For account issues and web/app purchases contact: support@healthifyme.com
FAQ
Important warning regarding service limitations
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