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cancellation Myfitcoach: Easy Method
What is MyFitCoach
Overview
MyFitCoach is a personalized health and wellness platform that provides tailored fitness and nutrition plans, guided workouts, and progress tracking to help users reach their goals.
The service is available as a mobile app and as a website offering subscriptions managed either through in‑app stores or via the website (Stripe customer portal).
How it is delivered
Workout plans and meal suggestions are delivered inside the MyFitCoach app and via the user account on the website.
Subscriptions may be billed through Apple App Store, Google Play Store, or directly via Stripe depending on how you subscribed.
How to cancel MyFitCoach
Cancel on iPhone (App Store)
- Open iPhone Settings.
- Tap your name → Subscriptions → MyFitCoach → Cancel Subscription.
- Subscription will stop future renewals but remain active until the current paid period ends.
Cancel on Android (Google Play)
- Open the Google Play Store app → Menu → Subscriptions → MyFitCoach → Cancel Subscription.
- The subscription stays active until the end of the paid period after cancellation.
Cancel via Website (Stripe / MyFitCoach account)
- Log in to your MyFitCoach account or use the Stripe Customer Portal link sent to your email.
- In account or portal, open "Manage subscription" or click "cancel plan".
- Follow the on‑screen steps to confirm cancellation.
What happens when you cancel
Access after cancellation
After cancelling an in‑store subscription (App Store or Google Play), you typically keep access until the end of the current billing period.
For website/Stripe cancellations, the exact access period may follow the plan settings shown in the customer portal or account settings.
Renewals and charges
Cancellation prevents future automatic renewals; you will not be charged again after the current paid period ends.
If you cancel immediately after being billed, you will usually retain access until that paid period expires.
Account and data retention
Your MyFitCoach account and associated data (workouts, profile) are typically retained unless you request deletion per the app's privacy policy.
If you want data removed, contact MyFitCoach support via the official website and request account deletion explicitly.
Will I get a refund?
Website purchases (direct via Stripe)
MyFitCoach offers a voluntary 30‑day money‑back guarantee only if strict conditions are met.
- Conditions: request within 30 days and provide proof of at least 8 workouts of ≥60 minutes on 8 different days (screenshots or video).
- If conditions are met, refunds for website purchases are generally processed within 5 - 10 business days.
In‑app purchases (App Store / Google Play)
Refunds for purchases made through Apple or Google must be requested directly from those stores; MyFitCoach cannot issue those refunds.
MyFitCoach can assist if the store's process fails, but you will need to provide the store order number and related details.
Other refund rules and exceptions
- EU statutory right: a 14‑day right of withdrawal applies for website purchases unless you consent to start the service immediately and acknowledge loss of that right.
- Fees are generally non‑refundable if the voluntary conditions are not met, unless required by law.
MyFitCoach plans and pricing
Pricing availability
No public AED pricing for the United Arab Emirates was found for MyFitCoach for 2024/2025.
App Store listings show prices in SAR, EGP, and INR in some countries; UAE App Store pricing was not located publicly.
How to get local pricing
Contact MyFitCoach support or check the App Store/Google Play listing in your UAE account for the exact local price.
| Plan | Price (UAE AED) | Notes |
|---|---|---|
| Monthly | Contact for pricing | No public AED prices found; check app store or contact support. |
| Annual | Contact for pricing | Local pricing may vary by store and country. |
| Trial / Promo | Contact for pricing | Promotions are shown in app or on the website when available. |
Your consumer rights in United Arab Emirates
General consumer protection
UAE consumers are protected by federal and local consumer protection regulations and may raise complaints with the relevant governmental consumer protection authority.
If you believe your rights were breached, you can lodge a complaint with the UAE consumer protection portal or the economic department in your emirate.
Practical steps and limits
- Check whether you purchased via App Store or Google Play - stores handle refunds for in‑app purchases.
- For website purchases, use the vendor's refund policy first; collect required evidence to support a claim.
Official UAE resources
Use the UAE government consumer protection page for guidance and complaint submission: UAE consumer protection.
You can also contact your emirate's economic department (for example, Dubai Economy) for local dispute resolution services.
Customer experiences
Positive feedback
Many users praise MyFitCoach for personalized workout planning, easy progress tracking, and a motivating interface.
Reviews often mention the app helped build a consistent routine and provided useful structure and variety.
Negative feedback
Common complaints include repetitive workouts, limited cardio options, and lack of explanation for some plan choices.
Some users also report difficulties cancelling subscriptions and requesting refunds, plus occasional technical issues and syncing errors.
Documentation checklist
What to prepare before contacting support
- Order receipt or invoice (App Store/Google Play order number if applicable).
- Email address used for the MyFitCoach account and subscription ID.
- Proof of workouts (screenshots or videos) if requesting a 30‑day guarantee refund.
- Screenshots of subscription status from your device settings or the customer portal.
How to submit documents
- Attach receipts and proof when you open a support ticket via the official website.
- If the purchase was through Apple or Google, follow their refund process and provide the store order number to MyFitCoach only if asked.
Common mistakes
Cancellation mistakes
Example: Trying to cancel inside the MyFitCoach app when the purchase was made through the App Store - the store must be used for cancellation and refunds for in‑app purchases.
Example: Waiting until after the renewal date - cancelling before the renewal prevents the next charge; cancelling after will not retroactively stop that charge.
Refund mistakes
Example: Requesting a 30‑day refund without meeting the strict activity proof conditions; personal reasons or inactivity do not qualify.
Example: Not saving the store order number or receipt, which delays refund handling and support assistance.
Comparative recap
Quick comparison
| Method | How to cancel | Refund possible? | When cancellation takes effect |
|---|---|---|---|
| Apple App Store (iOS) | iPhone Settings → [Your Name] → Subscriptions → MyFitCoach → Cancel Subscription | Refunds: request from Apple; MyFitCoach cannot directly refund | Subscription remains until end of paid period |
| Google Play Store (Android) | Google Play app → Menu → Subscriptions → MyFitCoach → Cancel Subscription | Refunds: request from Google Play; MyFitCoach cannot directly refund | Subscription remains until end of paid period |
| Website (Stripe / direct) | Log into account or Stripe Customer Portal → Manage subscription → Cancel plan | Possible 30‑day refund with strict proof (8× ≥60 min workouts); otherwise limited | Follows plan/portal rules; check confirmation in portal |
After cancelling
Next steps
Keep records of cancellation confirmation, receipts, and any support correspondence.
Monitor your payment method or store account to ensure no further charges occur after the paid period ends.
Where to get help
- Official MyFitCoach website and support: MyFitCoach official site.
- Apple support for subscriptions and refunds: Cancel subscriptions on iPhone.
- Google Play support for subscriptions and refunds: Cancel subscriptions on Google Play.
- UAE consumer protection information: UAE government - Consumer protection.
Address
Company details
MyFitCoach GmbH
Marie-Jahn‑Straße 20, 30177 Hannover, Germany
Official website
For account management and support, visit: https://www.myfitcoach.app/en.
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Written by Zayed Al Mansouri
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.