Cancel Myfitcoach: Easy Method

What is Myfitcoach

Service overview

MyFitCoach is a subscription fitness app that creates personalised workout plans and tracks progress. It adapts plans to equipment and user goals and is available on web and mobile app stores.

How it is delivered

The service is delivered as a digital subscription accessed via the MyFitCoach website or through the Apple App Store and Google Play Store. Billing and cancellation rules depend on how you subscribed.

How to cancel Myfitcoach

Cancel web purchases

• Visit the subscription management form: myfitcoach.app/cancel-subscription.
• You can also cancel via Digistore24 or Stripe if you paid through those processors.
• Alternatively email support at [email protected] to request cancellation.

Cancel in-app purchases (Apple / Google)

• Open your Apple App Store or Google Play Store account settings and cancel the subscription there.
• Follow the store prompts to turn off auto‑renewal; the store manages billing and refunds for those purchases.

What happens when you cancel

Access after cancellation

If you cancel, you typically retain access until the end of the current paid term. The subscription stops renewing at the next billing date.

Data and account

MyFitCoach may retain your account data according to its privacy policy. If you want data removed, contact support and request deletion following their procedures.

Will I get a refund?

Money‑Back Guarantee (web purchases)

For direct website purchases, MyFitCoach offers a money‑back guarantee if you meet strict conditions. You must contact them within 30 days and provide proof of usage.

• Requirement: at least 8 workouts of minimum 60 minutes on 8 different days, with screenshots or recordings as evidence.

General refund rules and app store purchases

If you do not meet the guarantee conditions, fees are generally non‑refundable except where required by law. Web purchases may also be subject to the EU 14‑day withdrawal right where applicable.

• App‑store purchases follow Apple’s or Google Play’s refund policies; request refunds via the relevant store support channels.

Myfitcoach plans and pricing

Available plan types

MyFitCoach offers monthly, multi‑month (quarterly or similar), and annual subscription options across platforms.

Currency and regional notes

Prices shown in app stores may be in US dollars for New Zealand users. Exact NZD pricing is not centrally published and can vary by store and region.

Your consumer rights in New Zealand

Key legal protections

Under the Consumer Guarantees Act 1993, services must be supplied with reasonable care and skill, fit for purpose, and match any description. Businesses cannot contract out of these rights.

Limits on change‑of‑mind refunds

There is generally no automatic cooling‑off right for digital subscriptions in NZ for change of mind. Refunds for change of mind are at the provider’s discretion unless otherwise required by law.

Remedies for faulty or misrepresented services

If the app is defective or misrepresented, you may seek remedies under the CGA. For misleading or unfair practices, you can report to the Commerce Commission under the Fair Trading Act.

Customer experiences

Positive feedback

Many users praise personalised workout plans, ease of use, progress tracking, and adaptability to available equipment. The interface is often described as clean and user‑friendly.

Negative feedback

Common complaints include limited customisation, repetitive routines, billing and cancellation difficulties, and occasional app glitches such as inconsistent tracking or small input fields.

Documentation checklist

What to gather before contacting support

• Order receipt or subscription confirmation email showing date and payment method.
• Screenshots of the app’s subscription status or cancellation attempts.
• Proof required for refunds (e.g., screenshots/recordings of 8 workouts if claiming the Money‑Back Guarantee).
• Device details and whether the purchase was via web, Apple App Store, or Google Play.

Useful supplementary items

• Bank or card transaction reference showing charges.
• Any prior correspondence with MyFitCoach support, including cancellation confirmations.

Common mistakes

Canceling in the wrong place

Many users cancel inside the app but purchased via the website (or vice versa), so the subscription keeps renewing. Always check where you originally subscribed.

Timing and evidence errors

Failing to cancel at least 24 hours before the term end can lead to an unwanted renewal. Claiming the Money‑Back Guarantee without the required 8×60‑minute workout proofs is commonly rejected.

Comparative recap

Overview by purchase channel

Quick action guidance

After cancelling

Next steps

Keep cancellation confirmations and watch your bank statements for any unexpected charges. If you are charged after cancelling, contact support and your payment provider.

Helpful links and contacts

• Cancel subscription form: myfitcoach.app/cancel-subscription
• Refund policy and conditions: myfitcoach.app/refund-policy
• Terms: myfitcoach.app/en/terms
• Support email: [email protected]
• Apple refund support: Apple Support
• Google Play refund support: Google Play Help
• NZ consumer guidance: consumer.org.nz - Returns & refunds
• Commerce Commission (report misleading practices): comcom.govt.nz

Address

Official company address

MyFitCoach GmbH, Marie‑Jahn‑Straße 20, 30177 Hannover, Germany.

Postal withdrawal notices

The Terms of Service reference the above postal address for withdrawal notices. No New Zealand postal address for MyFitCoach was found; use email for faster contact.