cancellation Monat: Step-by-Step Guide

What is Monat

Overview

Monat is a health and wellness company that sells premium haircare and skincare products, often through recurring subscriptions and a direct seller (market partner) model.

Products are offered as one‑time purchases, FlexShip autoship subscriptions, and optional VIP or market partner programmes that may include enrolment fees and recurring charges.

Products and services

Offerings include shampoos, conditioners, treatments, and skincare formulations marketed as naturally‑based and premium products.

Subscriptions (FlexShip autoship) deliver repeat orders automatically; VIP and market partner enrolment add membership or business-related features.

How to cancel Monat

Accepted cancellation methods

Monat does not currently offer in‑app cancellation through the App Store or Google Play for its own subscriptions.

Accepted methods to cancel are phone, e‑mail, or postal mail to Monat Customer Service or the local office; phone or e‑mail is the fastest method.

Step‑by‑step cancellation

• Gather your order number, account email, and payment details (last 4 digits) before contacting support.
• Call Monat Customer Service and explicitly request cancellation of your FlexShip autoshipments and any VIP membership. Example phone (US): (888) 867 9987.
• Email support with the cancellation request, include order info, and state: “Please cancel my FlexShip autoship and stop recurring charges.” Save the email and any reply.
• If you prefer postal mail, send a signed request to Monat’s UAE office address and keep proof of posting.
• Do not rely on cancelling via Apple or Google subscriptions alone - explicitly tell Monat to stop autoshipments and recurring billing.

What happens when you cancel

Billing and renewal

After you cancel, future auto‑shipments and recurring charges should stop; however, you must explicitly request that autoshipments be stopped to avoid continued charges.

Charges already processed before the cancellation date are generally not automatically refunded unless you follow the refund policy rules.

Account access and data

Cancelling a subscription does not necessarily delete your account. Your account may remain for order history and support purposes.

You can request account changes or data deletion under Monat’s privacy policy by contacting support; responses follow company procedures and timelines.

Will I get a refund?

Standard refund policy

Monat offers a 30‑day money‑back satisfaction guarantee: return unused product within 30 days for a full refund of the purchase price (shipping and handling excluded).

Between days 31 and 90 after receipt, Monat provides a 90% refund of the purchase price (shipping and handling excluded). No refunds are accepted after 90 days.

Exceptions and fees

• VIP enrolment often involves a one‑time enrolment fee (reported ≈ $19.99) that is not refundable.
• Cancellation of VIP membership may involve a non‑refundable fee (reported around $25) in some cases.
• Customer cooling‑off rights (e.g., a 3 business‑day rescission for purchases over $25) are part of Monat’s policies in some jurisdictions but may not apply in the UAE; check with local authorities if unsure.

Monat plans and pricing

Plan overview

Official, up‑to‑date pricing is not publicly standardised across regions on Monat’s site; contact Monat for exact costs in the UAE.

Below is a basic table showing common plan types with a contact prompt for pricing.

Your consumer rights in United Arab Emirates

Local protections

There is no clear evidence that a UAE‑specific 14‑day cooling‑off period automatically applies to Monat purchases; Monat’s published global policies generally govern refunds and cancellations.

If you believe local consumer law applies, you may need to raise the matter with UAE consumer protection authorities for a case‑by‑case assessment.

Platform purchases and app stores

Subscriptions sold through Apple or Google platforms are subject to Apple/Google refund and cancellation policies for those platforms; those policies and windows are independent of Monat’s product refund rules.

If a charge originated via the App Store or Google Play, contact the respective platform in addition to Monat to check platform‑level refund options.

Customer experiences

Positive feedback

Many customers praise Monat products for improving hair health and report effective results with shampoos and conditioners.

Some customers also report responsive customer service and timely deliveries when returns are straightforward.

Negative feedback

Reported negatives include adverse skin or scalp reactions, difficulties with website ordering on some devices, and challenges cancelling recurring shipments.

Multiple users describe persistence required to stop autoshipments and occasional billing disputes; keep records and confirmations to reduce risk.

Documentation checklist

Required documents

• Order number(s) and purchase date(s).
• Account email and full name used for the order.
• Payment method and last 4 digits of the card used.

Helpful supporting items

• Photos of unopened/unused product or damaged product if claiming defect or adverse reaction.
• Copies of emails, chat transcripts, or cancellation confirmations from Monat.
• Proof of posting if a postal cancellation or return was used.

Common mistakes

Assuming app‑store cancellation is enough

Many customers mistakenly cancel via Apple or Google and assume Monat will stop autoships; you must contact Monat directly and explicitly request cancellation of FlexShip autoshipments.

Delaying action or missing return windows

Waiting beyond 30 days for a full refund or beyond 90 days for any refund may forfeit refund rights under Monat’s policy, so act promptly and keep evidence of shipment and return date.

Comparative recap

At‑a‑glance comparison

After cancelling

Confirm and monitor

Ask for written confirmation (e‑mail or reference number) when your cancellation is processed and keep it for your records.

Monitor bank and card statements for at least two billing cycles to ensure recurring charges have ceased; contact your bank if unauthorised charges persist.

Next steps and links

• Review Monat’s refund and returns policy: Monat refunds & returns.
• Contact Monat offices and find local contact details: Monat contacts & offices.
• Refer to Monat’s privacy and customer service info: Monat privacy & policies.

Address

Local office

Office 603, Level 6, Gate District 5, Dubai International Financial Centre, Dubai, PO Box 507269, United Arab Emirates.

Contact details

Phone (US example): (888) 867 9987. For local phone or e‑mail addresses and office hours, see Monat’s contacts page above.