cancellation Shuteye: Easy Method

What is Shuteye

Overview

Shuteye is a subscription-based sleep and wellness app that offers sleep tracking, soothing sounds, and personalized sleep plans.

The service runs on a paid model across its website and major app stores and stores user sleep data for personalized insights.

Who uses it

People seeking to improve sleep quality through soundscapes, tracking, and guided content commonly use Shuteye.

Subscriptions are available through the website, Google Play, and the Apple App Store.

How to cancel Shuteye

Website subscription (credit card or PayPal)

• Email [email protected] to request cancellation if you paid by credit card.
• If you paid via PayPal, cancel the subscription directly in your PayPal account.
• Must cancel at least 24 hours before the renewal date to avoid being charged for the next period.
• Official cancellation instructions: How to cancel my subscription.

Google Play and Apple App Store

• Google Play: Open Play Store → Menu → Subscriptions → select ShutEye → Cancel subscription.
• App Store (iOS): Settings → tap your name → Subscriptions → select ShutEye → Cancel Subscription.
• For store purchases, cancellation and refunds are managed by Google or Apple; contact them for refund requests.

What happens when you cancel

Access and renewal

After cancellation you will typically retain access to paid features until the end of your current billing period.

The subscription will not renew at the next billing cycle once cancellation has been processed.

Account data and settings

Cancelling does not necessarily delete your account or stored sleep data; you may still be able to sign in as a free user.

If you want data removed, request deletion explicitly via the support contact; include your account email and details.

Will I get a refund?

Website purchases - money-back conditions

Website purchases may be eligible for a full refund if requested within 30 days of the initial purchase and you can demonstrate tracking use.

Specific minimum tracking-use thresholds: 20 days for annual, 15 for quarterly, 7 for monthly, and 3 for weekly plans.

Store purchases, unauthorized charges, and processing time

• App Store / Google Play subscriptions: request refunds directly from Apple or Google; Apple may consider requests within 30 days at its discretion.
• Unauthorized or accidental website purchases: report via the Contact Us button within 120 days to be eligible for a refund.
• Refunds are issued to the original payment method and typically process within ~14 days once approved.
• Only one refund is permitted per user; subsequent purchases are ineligible for refund.
• Official money-back policy: Money-Back Policy.

Shuteye plans and pricing

Pricing overview

The following prices are taken from the UAE App Store listing for in-app purchases. Feature breakdowns per plan are not specified in the store.

If you need clarification on which plan you purchased, check your store receipt or contact support.

Available plans (AED)

Your consumer rights in United Arab Emirates

General protections

UAE consumers have protections against unfair commercial practices and may file complaints for misleading advertising or unauthorized charges.

Specific cooling-off rules for digital subscriptions are not centrally published here; always check the vendor’s terms and your payment provider’s policies.

Where to seek help

• File complaints or seek guidance from the UAE Ministry of Economy: economy.gov.ae.
• If charged on a credit card, contact your bank for dispute or chargeback options as an additional remedy.

Customer experiences

Positive feedback

Some users praise the white noise and sound features as soothing and note the app can detect snoring or teeth grinding occasionally.

These positives are often tied to the app’s audio and passive tracking features.

Negative feedback

Many complaints relate to immediate charges despite expectations of a free trial and difficulties cancelling subscriptions.

Numerous users report inaccurate sleep tracking, unresponsive support, and occasional charges after attempted cancellations.

Documentation checklist

What to include when you contact support

• Account email address used with Shuteye.
• Order or transaction ID from the receipt (store or website receipt).
• Date and amount of the charge you want reversed.
• Short description of the issue (unauthorized charge, billing after cancellation, etc.).

Where to send documents

• Email [email protected] for website payments.
• Provide screenshots of receipts, Play/App Store subscription pages, and any cancellation confirmations.
• Reference the relevant help article if you used guidance from the support pages.

Common mistakes

Cancelling in one place but being charged by another

Do not assume cancelling within the app deletes the store subscription; often App Store and Google Play manage billing separately.

Always cancel in the same place you originally subscribed (website vs store).

Missing cancellation windows and proof

Missing the required 24-hour cutoff before renewal is a common reason users are charged unexpectedly.

Also, failing to keep receipts or transaction IDs makes refund requests slower or less likely to succeed.

Comparative recap

Quick comparison

Helpful reference links

• Cancellation instructions: How to cancel my subscription.
• Money-back policy: Money-Back Policy.
• Refunds for website purchases: How to request a refund (website).

After cancelling

What to expect

Expect to keep access until the end of the paid period; watch for a cancellation confirmation email from support or your store.

If you do not receive confirmation, follow up with the support email and include your transaction details.

Next steps and support links

• Contact Shuteye support: [email protected].
• Apple refunds: Apple refund requests.
• Google Play refunds: Google Play refund requests.

Address

Company address

9 Straits View, West Tower, Marina One, 018937 Singapore.

Use the support email for cancellations and billing queries; there is no postal-only or phone cancellation route listed for UAE customers.