Cancel Shuteye: Easy Method

What is Shuteye

Overview

Shuteye is a mobile app and subscription service that offers sleep tracking, guided sessions and personalised recommendations to help users improve sleep quality.

Service summary

The service typically runs as a freemium app with in‑app purchases or direct subscriptions and may integrate with device sensors and health platforms for tracking.

How to cancel Shuteye

Cancel via the app or web

• Open the Shuteye app or go to the provider’s website and sign in to your account.
• Find Subscription, Account or Billing in settings and choose Cancel Subscription.
• Follow on‑screen prompts to confirm cancellation and note any confirmation number or screen capture the final page.

Cancel via app stores or by post/email

• If you purchased through Apple App Store, cancel via your Apple ID subscriptions in iOS settings.
• If you purchased through Google Play, cancel via Play Store > Subscriptions on your device.
• To cancel by post or written notice, send a signed letter to the provider’s postal address: Enerjoy Limited, ROOM 702, 7/F, SPA CENTRE, NO.53-55 LOCKHART ROAD, WAN CHAI, Hong Kong.
• When cancelling by email or post, include account email, subscription ID, purchase date and a clear statement that you wish to cancel.

What happens when you cancel

Access and renewal

After cancellation you will generally keep access until the end of the paid billing period unless otherwise stated.

Automatic renewal typically stops at the next renewal date; verify the termination date in your confirmation message.

Data and account retention

Your account and historical data may be retained for a time to allow reactivation, dispute resolution or legal compliance.

If you wish to delete all personal data, request account deletion explicitly and retain copies of any confirmation.

Will I get a refund?

General refund policy

Refund eligibility depends on how you purchased the subscription (directly from Shuteye or via an app store) and the provider’s terms.

App stores (Apple/Google) often control refunds for in‑app purchases; for direct purchases the provider’s billing policy applies.

Exceptions and how to request

• Refunds may be available if the service is defective, materially different from its description, or if billing errors occurred.
• Contact Shuteye support with purchase proof, receipt, and a clear refund request. Include dates and transaction IDs.
• If you bought via Apple or Google, submit a refund request through your Apple/Google purchase history first.

Shuteye plans and pricing

Current plans

Exact plan names and prices vary by region and purchase channel (in‑app vs direct). Check your local app store or the provider website for real‑time pricing.

How pricing is charged

Billing may be monthly or annual and is often charged in the currency of your app store account or payment method.

Your consumer rights in New Zealand

Relevant laws

In New Zealand your primary protections are the Consumer Guarantees Act and the Fair Trading Act, which govern remedies for services that are not fit for purpose or are misrepresented.

These laws apply to many consumer transactions; digital services and subscriptions can fall under service guarantees where applicable.

Cancellations, refunds and complaints

There is no automatic statutory “cooling‑off” for most digital subscriptions, but you can seek remedies if the service is faulty or not as described.

If you cannot resolve a refund or cancellation, contact local consumer authorities such as Consumer NZ or the Commerce Commission for guidance.

Customer experiences

Typical positive feedback

Users often praise guided sessions, sleep tracking insights and improved sleep routines after regular use.

Positive experiences commonly mention an intuitive interface and useful reminders.

Common criticisms

Some customers report difficulties with cancelling subscriptions or delays in receiving refunds when purchases were through third‑party app stores.

Others note variations in device compatibility or inconsistencies between advertised features and actual functionality.

Documentation checklist

Essential items to have ready

• Account email and username used with Shuteye.
• Subscription ID or order number shown on your receipt.
• Purchase receipt or transaction record (from app store or payment provider).
• Dates of purchase and billing period, and last charged amount.
• Screenshots of subscription status, billing statements and any error messages.

Optional but helpful items

• Payment method details (last four digits of card, PayPal transaction ID).
• Any correspondence with Shuteye or app store support.
• Proof of attempts to cancel if you encountered problems.

Common mistakes

Confusing app‑store and vendor refunds

Example: Cancelling the subscription in the app but not cancelling the App Store subscription, which continues to bill.

Always check both the app and the app store subscription settings after cancellation to avoid continued charges.

Missing required information

Example: Sending a cancellation request without including the account email or transaction ID, which delays processing.

Provide complete purchase details and retain confirmation screenshots to avoid unnecessary follow up.

Comparative recap

Summary table

How to choose

Compare where you purchased the subscription first (App Store vs direct) to determine the correct cancellation path.

Keep a record of receipts and confirmations to make disputes easier and faster to resolve.

After cancelling

What to check next

Confirm you received a cancellation confirmation and note the date your access ends to avoid unexpected renewals.

Monitor your payment method or app store account for any further charges and save all communication until matters are closed.

Useful links

• Consumer Protection (New Zealand)
• Consumer NZ
• Commerce Commission New Zealand
• Apple Support (for App Store refunds)
• Google Play Help (for purchases & refunds)

Address

Postal address for withdrawal

Enerjoy Limited, ROOM 702, 7/F, SPA CENTRE, NO.53-55 LOCKHART ROAD, WAN CHAI, Hong Kong.

Notes about using this address

This postal address is the provider contact listed for formal withdrawal notices; allow adequate time for international mail delivery and retain proof of posting.

For purchases made via Apple or Google, follow the app store’s refund and cancellation processes first, as they may handle billing and refunds directly.