cancellation Skinkraft: Step-by-Step Guide

What is Skinkraft

Overview

Skinkraft is a personalized skincare service that creates customized product kits based on an individual skin assessment. Kits are formulated and shipped to customers, with options for one-time purchases or recurring monthly subscriptions.

Service model

Customers complete a skin profile and receive a tailored 3-product kit for common concerns (e.g., acne, dark spots, aging). Delivery frequency and subscription settings can be managed online or via support.

How to cancel Skinkraft

Accepted cancellation channels

• Email: [email protected] (official UAE support).
• Website/account: Log in to your Skinkraft account and manage "My subscription details".
• Live chat: Use the website chat (site agent) to request cancellation.
• App purchases: If bought via Apple App Store or Google Play, follow the app-store refund/ cancellation process in addition to contacting Skinkraft support.

Step-by-step cancellation steps

• If you use the website: Sign in → My Account → My subscription details → Cancel or turn off auto-renewal. Confirm the cancellation and save screenshots.
• If by email: Send an email to [email protected] with your order number, account email, reason for cancellation, and a clear request to cancel and refund (if applicable).
• If via App Store / Google Play: Request cancellation/refund through Apple or Google (their policies apply) and also inform Skinkraft support of the cancellation.

What happens when you cancel

Deliveries and access

When you cancel a subscription, future deliveries are stopped and future billing is prevented. Any orders already shipped are typically not recalled.

Account and data

Your Skinkraft account remains accessible unless you request deletion. Order records and communication history are retained for customer service and refund processing.

Will I get a refund?

New customers (first 30 days)

• Skinkraft advertises a 100% money-back guarantee for new users who are unhappy after using products as directed for 30 days.
• No refunds are issued before 30 days from the order date when the 30-day use requirement applies.

Subscribers and recurring plans

• For ongoing subscriptions, refunds after 30 days are generally processed only for the unused remaining plan duration (pro-rata) under a Fair Use Policy.
• The first month’s used products are usually not refundable for subscribers.

Processing and exceptions

• Cancellation and refund requests sent to [email protected] are typically processed within 24 - 48 hours after confirmation.
• If the purchase was made via Apple or Google, you may also use the app stores’ refund tools (their separate short windows and rules may apply).

Skinkraft plans and pricing

Pricing summary

The following prices apply to the standard 3-product customized kit on Skinkraft UAE pages.

Current plans

Your consumer rights in United Arab Emirates

App-store purchase rights

If you purchased through the Apple App Store or Google Play, you also have the stores’ refund options and short claim windows.

• Apple: use Apple’s refund/report-a-problem process for app purchases and subscriptions. See Apple support - Request a refund.
• Google Play: see Google’s refund policy and how to request a refund at Google Play refunds.

Local consumer protection

UAE consumer protection laws allow buyers to seek remedies for faulty, undelivered, or misrepresented goods and services.

For escalation, you may contact the UAE Ministry of Economy’s consumer protection authorities for guidance and complaint submission.

• UAE Ministry of Economy: https://www.economy.gov.ae

Customer experiences

Positive feedback

Some UAE customers report effective results and gradual improvement in concerns such as old acne marks. Positive notes often mention product effectiveness and formulation.

Negative feedback and common issues

• Complaints include delayed or missing deliveries and difficulty reaching responsive support in some cases.
• Several reviews report slower-than-advertised replies from support and unresolved issues around refunds or shipping.

Documentation checklist

Before contacting support

• Order number or subscription ID (from order confirmation email).
• Account email used to place the order.
• Photos of received items (if wrong/damaged) and shipment tracking details.

If you need to escalate

• Screenshots of chat/email correspondence and timestamps showing response delays.
• Bank or card statements (redact sensitive numbers) showing the charge for dispute purposes.

Common mistakes

Assuming app-store cancellation covers Skinkraft subscription

Customers sometimes cancel only in the App Store or Google Play and assume Skinkraft has been notified. Always inform Skinkraft support as well to stop shipments and to request refunds.

Missing refund conditions or time windows

Expectations about immediate refunds can cause confusion. Read the 30-day use requirement for money-back guarantees and subscription pro-rata rules before submitting a claim.

Comparative recap

Quick comparison

After cancelling

What to expect next

After cancellation you should receive confirmation from support. Future billing stops and pending shipments are cancelled if still unshipped.

If you qualified for a refund, expect the refund to be processed and reflected according to the payment method timeline.

Helpful links and contacts

• Skinkraft official site: https://skinkraft.com/
• Contact support: [email protected]
• Apple refunds: Apple - Request a refund
• Google Play refunds: Google Play refunds
• UAE consumer protection: UAE Ministry of Economy

Address

Corporate address

SkinKraft, Stelcore Management Services LLC, 8, The Green Street, 5766, Dover, DE 19901, USA

Customer support

For cancellations and refunds contact [email protected]. Support responses are typically processed within 24 - 48 hours after your request is received.