cancellation Mawista: Easy Method

What is Mawista

Overview

Mawista is a German-based insurance provider offering health and travel insurance products for students, expatriates and travellers. Their plans include monthly health cover, single-trip visa insurance, and daily travel policies.

Who it is for

Mawista serves international students, long-term travellers and expatriates who need insurance for stays in Germany or for visa purposes. Plans vary by duration and the insured person’s situation.

How to cancel Mawista

Preferred method

• Use Mawista’s online cancellation form (preferred). Visit the official site for the correct form: MAWISTA official site.
• Provide your MAW number, policy details and desired cancellation date on the form.

Alternative methods

• Email an informal written cancellation to [email protected] including your MAW number and proof of identity.
• Send a postal cancellation letter to the German address: AP Solutions GmbH, Esslinger Str. 83, 73207 Plochingen, Germany.
• Do not attempt to cancel via the App Store or Google Play - those channels are not accepted.

What happens when you cancel

Coverage end dates

Monthly plans remain active through the end of the current month after cancellation. This is Mawista’s standard procedure for monthly contracts.

Reisecare (daily travel) plans can be cancelled on any day and coverage stops immediately for future days; past days already covered remain covered as contracted.

Confirmation and data

You should receive confirmation of cancellation from Mawista by email. Keep that confirmation for your records and any refund claims.

Mawista retains contract data as required by law; request a copy of documentation if needed when you cancel.

Will I get a refund?

Refund timing and procedure

• Overpaid premiums (commonly due to SEPA timing) are typically refunded automatically within 3 to 7 business days.
• If you have not received a refund after 8 - 10 days, email [email protected] with your MAW number and proof of cancellation.

Right of withdrawal and exceptions

• Contracts of one month or longer include a 14-day right of withdrawal (cooling-off period); you may cancel without reason during that time and are entitled to a refund.
• Retroactive cancellation is possible within 3 months if you join statutory German health insurance and provide the required membership certificate; otherwise cancellation usually takes effect at the end of the current month.
• Visa-related issues with Reisecare (e.g., compatibility with specific visa products) have led to some disputes; keep documentation if you require a refund for visa reasons.

Mawista plans and pricing

Available plans

Pricing notes

Exact AED pricing is not published by Mawista; the table shows approximate conversions (1 EUR ≈ 4 AED). Check current exchange rates and contact Mawista for precise UAE-specific pricing.

For plan details and offers visit the official site: MAWISTA official site.

Your consumer rights in United Arab Emirates

Mawista-specific rights

• You have a 14-day right of withdrawal for contracts lasting one month or longer (cooling-off period).
• Clients are entitled to refunds of overpaid premiums, including under the right of withdrawal or due to SEPA timing issues.

Local UAE guidance

UAE consumers can also seek guidance from local consumer protection authorities about cross-border purchases and services.

For formal disputes, consider contacting the UAE Ministry of Economy consumer protection services or seek local legal advice if needed.

Customer experiences

Positive feedback

Many customers praise Mawista staff as friendly, professional and solution-oriented, noting smooth contract management for cancellations and modifications.

Specific agents have been highlighted in reviews for helpful service during purchase or claim handling.

Common complaints

Some customers report slow or absent replies from customer support and delays receiving refunds after cancellation.

There are reports of Reisecare being unsuitable for some visa types and of long response times for refund requests; keep records if issues arise.

Documentation checklist

Essentials to include

• MAW number (policy/reference number)
• Full name, date of birth and contact details
• Policy start and desired cancellation date

Supporting documents

• Proof of identity (passport or ID)
• Proof of purchase / payment (bank statement)
• Membership certificate for statutory German health insurance (for retroactive cancellation)
• Copy of any email confirmations or the online cancellation form submission

Common mistakes

Cancellation method errors

Do not attempt to cancel via App Store or Google Play; Mawista does not accept cancellations through these platforms.

Using the wrong cancellation channel can delay processing and refunds, so use the online form, email or post as instructed.

Refund and documentation mistakes

Failing to include your MAW number, proof of cancellation, or correct bank details will delay refunds.

If you claim retroactive cancellation after joining statutory German insurance, be sure to submit the membership certificate within the required timeframe (typically within 3 months).

Comparative recap

Key policy comparison

Action points

Use the preferred online form for fastest processing, keep cancellation confirmation, and follow up by email if refunds are delayed.

After cancelling

What to check

Confirm you received an email confirmation of cancellation and save it with your policy documents.

Monitor your bank account for refund processing and keep evidence of the cancellation date and any correspondence.

Useful links and contacts

Official Mawista website: https://www.mawista.com/en/

Help article on retroactive cancellation: Mawista help - retroactive cancellation

Customer email: [email protected]

Address

Mailing address

AP Solutions GmbH

Esslinger Str. 83, 73207 Plochingen, Germany

Notes about postal cancellations

If you send a cancellation by post, include your MAW number, policy details and a signed statement of cancellation.

Allow extra processing time for postal cancellations compared with the online form or email. Keep proof of postage.