Cancel COPART online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Copart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Copart: Easy Method
What is Copart
Overview
Copart is an online vehicle auction company that facilitates sale and purchase of salvage and clean-title vehicles through membership and bidding platforms in the UAE.
Copart Middle East operates regional services, programs (such as MPP) and local terms that differ from global Copart policies.
Local services
Services in the UAE include online auctions, delivery coordination, and buyer-protection programs with specific eligibility rules.
Local rules, fees and contact points are published on the Copart Middle East site and regional help pages.
How to cancel Copart
Cancel membership or deposit (methods)
- Email: send your request to infouae@copart.com with your account details and reason.
- Phone: contact UAE customer service at +971 (0) 4 459 2700 to request cancellation or clarification.
- Post: send a written cancellation letter to the Copart UAE address (see Address section).
- Online: submit a cancellation request via the Copart Middle East help/contact form if available on the regional site.
Cancel a post-auction purchase
- Post-auction cancellations are restricted. Court lots cannot be cancelled.
- If cancellation is permitted, a relist fee of 20% of the sale price + VAT (or minimum AED 2,000 + VAT) applies.
- Contact Copart UAE immediately (email/phone) to request assistance - timing affects options and fees.
What happens when you cancel
Account access and membership
When a membership is cancelled within allowed conditions, access to bidding and member-only features is revoked or limited.
If you cancel within the first-time 7-day window (and meet conditions), your deposit and membership fee may be refunded.
Bids, purchases and reversals
Active bids cannot be withdrawn after auction close; purchased vehicles have strict cancellation rules and fees.
Copart may reverse or cancel sales at its discretion for fraud or misrepresentation and will refund where feasible per terms.
Will I get a refund?
Membership and deposit refunds
First-time members may receive a full refund of their deposit and membership fee within 7 days if they have not bid, bought vehicles, or used other services.
This 7-day refund policy does not apply to renewals; it applies only to first-time memberships as set out in Copart guidance.
Purchase refunds and MPP exceptions
- Post-auction cancellations generally incur a relist fee (20% + VAT or min AED 2,000 + VAT); Court lots cannot be cancelled.
- Under the MPP program (UAE, Oman, Bahrain), if a vehicle is misclassified (running condition, description, images, odometer or delivery issues), Copart may refund purchase price and buyer fees when claims meet strict deadlines and eligibility.
- MPP claims have timing rules (for example: one business day after delivery/auction or up to 14 days post-sale) and maximum thresholds (e.g., AED 75,000) apply.
Copart plans and pricing
Official membership fees
Below are the membership registration fees listed for Copart Middle East. Transaction fees (buyer fees, internet bid fees, cardholder fees) vary by lot and are additional.
Pricing table
| Plan | Price (AED) | Period | Key features |
|---|---|---|---|
| Standard Membership | AED 600.00 | One-time registration | Bid up to AED 30,000; fixed AED 2,000 deposit; win up to three vehicles per auction |
| Premium Membership | AED 1,200.00 | One-time registration | Bidding power from AED 60,000; deposit from AED 2,000; unlimited vehicle wins |
Your consumer rights in United Arab Emirates
General entitlement
The UAE does not provide an automatic EU-style 14-day cooling-off right for Copart purchases; auction purchases are binding subject to Copart rules.
Memberships have limited cancellation rights (see membership 7-day rule) rather than broad statutory cooling-off protections.
MPP and misrepresentation protections
- For UAE/Oman/Bahrain, the MPP program gives limited protections for misclassified vehicles subject to eligibility, price thresholds and strict claim deadlines.
- If Copart suspects fraud or illegal activity, it may cancel or reverse sales and refund payments where feasible under its terms and conditions.
Customer experiences
Positive feedback
Some UAE customers report friendly, informative staff and fast, professional service at regional facilities.
Local reviews have highlighted competent on-site assistance and efficient processes for certain transactions.
Negative feedback
Global reviews note recurring complaints such as condition misrepresentations, hidden fees, unwanted auto-renewals and refund difficulties.
Some buyers report frustration with subscription renewals and perceived lack of transparency on certain fees or vehicle descriptions.
Documentation checklist
Documents for membership cancellation
- Registered account email and username.
- Proof of identity (passport or Emirates ID) if requested.
- Membership payment receipt and deposit transaction details.
Documents for purchase cancellation or MPP claim
- Auction invoice and sale details (lot number, sale price, dates).
- Photographic evidence showing misrepresentation or condition issues.
- Delivery receipts, inspection reports and correspondence with Copart.
Common mistakes
Assuming automatic returns
Buyers often assume an auction purchase can be returned like a retail purchase; Copart auctions are final unless specific rules or MPP eligibility apply.
Attempting to cancel after auction close without meeting Copart’s rules typically results in fees or refusal.
Missing refund windows and evidence
Failing to submit MPP claims within required deadlines or without proper evidence will likely void refund eligibility.
Not checking whether a lot is a Court lot (which cannot be cancelled) is a common, costly oversight.
Comparative recap
Quick comparison
| Type | Can cancel? | Refund? | Fees / Notes | Reference |
|---|---|---|---|---|
| First-time membership (within 7 days) | Yes (conditions apply) | Full refund if no bids or services used | Applies only to first-time memberships, not renewals | Payments & Deposits FAQ |
| Post-auction purchase | Limited / case-by-case | Usually no full refund; possible reversal if Copart cancels | Relist fee 20% + VAT or min AED 2,000 + VAT; Court lots cannot be cancelled | Copart Middle East Help |
| MPP misclassification claim | Yes, if eligibility met | Possible refund of purchase price and buyer fees | Strict deadlines and max thresholds (e.g., AED 75,000); evidence required | MPP Terms (MEA) |
| Copart-initiated cancellation | Yes (at Copart’s discretion) | Payment refunded or credited where feasible | Used in cases of fraud, misrepresentation or operational reasons | Terms & Conditions |
After cancelling
What to expect
If your cancellation and refund are approved, Copart will process the refund or credit where feasible and notify you via the account email or contact method.
Processing times vary by payment method; keep a copy of all correspondence for follow-up.
Helpful official links
- Copart Middle East Help - regional cancellation & fee details.
- MPP program information (MEA) - misclassification claims and deadlines.
- Payments & Deposits FAQ - membership refund rules.
- Copart Terms & Conditions - sale cancellation and reversal provisions.
Address
Mailing address
Copart UAE Auctions LLC
Plot No. 500 - 663, Dubai Industrial City Seih Shuaib 3
P.O. Box 334292, Dubai, UAE
Contact details
Email: infouae@copart.com
Phone: +971 (0) 4 459 2700
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.