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Cancel MEM
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mem service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Mem: Simple Process
What is Mem
Overview
Mem is a smart organization app that helps users capture, search, and organize notes, tasks, and emails using AI-driven features such as Mem Chat and deep search.
Primary capabilities
It offers features like templates, connected email integration, dark mode, and API keys to extend workflows for individuals and teams.
How to cancel Mem
If you subscribed inside the Mem web app
- Log into your account at mem.ai.
- Go to Account or Subscription Plans in Settings / Account Management.
- Choose the active plan and select Cancel or Stop Renewal, then confirm the cancellation when prompted.
- Export any data you need before cancelling (see Documentation checklist below).
If you purchased via the Apple App Store (iPhone/iPad) in UAE
- Open the App Store on your device and tap your profile icon.
- Tap Subscriptions, find "Mem" or "Pro," then tap Cancel Subscription.
- Follow Apple’s prompts - Apple manages billing and refunds for in‑app purchases.
- For detailed Apple steps, see Apple Support: Manage subscriptions on iPhone or iPad.
If you prefer help from Mem support
- Email Mem’s legal/support contact at legal@opengradient.ai with your account email and purchase details.
- Include receipts, subscription IDs, and screenshots to speed processing.
- Ask for confirmation of cancellation and any next steps for data export or deletion.
What happens when you cancel
Access and service after cancelling
If your subscription is managed by Apple, cancelling stops auto‑renewal but typically leaves access active until the end of the paid period.
If the purchase is managed directly by Mem, access policies may vary; confirm the exact expiry date in your account or support reply.
Data and account retention
Cancelling a subscription does not always delete your account or content. Export important notes before cancelling if you want local copies.
To fully delete your account and data, follow the account deletion steps in Settings or request deletion from support and keep written confirmation.
Will I get a refund?
General policy
Refund eligibility depends on where and how you purchased Mem. Mem’s own refund policy may be applied for direct purchases.
If you bought via Apple App Store, Apple handles refund requests for in‑app purchases and subscriptions.
Exceptions and practical steps
- If you believe you qualify for a refund, first check your purchase receipt and billing date.
- Request a refund through Apple if purchased in‑app (see: Request a refund from Apple).
- If you purchased directly from Mem, email legal@opengradient.ai with your request and evidence; Mem will review exceptions case‑by‑case.
- UAE consumer protection laws (see next section) may provide additional remedies for faulty or misrepresented services.
Mem plans and pricing
Current verified price listing
| Plan | Price (UAE) | Period | Features |
|---|---|---|---|
| Pro (In‑App Purchase via Apple App Store UAE) | AED 49.99 | One‑Time (presumed Monthly) | Unlimited notes, AI features (Mem Chat, deep search), dark mode, templates, connected emails, API keys |
Notes on pricing
The App Store shows "Pro AED 49.99" as an in‑app purchase in the UAE. It is unclear whether this is a one‑time or recurring charge.
Globally, Mem Pro is commonly offered at around $12/month or $8.33/month billed annually; check your billing source to confirm recurring status.
Your consumer rights in United Arab Emirates
Key UAE consumer protections
UAE consumers have rights to clear information, fair contract terms, and redress for misrepresented or defective services under UAE consumer protection laws.
These rights apply to digital services and subscriptions, including online purchases and in‑app billing, subject to applicable terms and statutory limits.
How to escalate a complaint
- Start with Mem support and provide purchase receipts and correspondence.
- If unresolved, file a complaint through the UAE government consumer portal: UAE Consumer Protection.
- For region-specific cases (e.g., Dubai), use the local economy or consumer protection authority to lodge complaints.
Customer experiences
Positive feedback
Many users praise Mem’s AI organization, search, and note capabilities, and find cancellation straightforward when managed through the web account.
Users who bought via the App Store appreciate Apple’s consolidated subscription management tools.
Common issues reported
Some customers report confusion when the purchase method (App Store vs direct) is unclear, which can delay cancellations or refunds.
Others request clearer billing period information and faster responses for direct refund requests; documenting receipts helps resolve issues faster.
Documentation checklist
What to gather before you cancel
- Account email used with Mem.
- Purchase receipt or App Store invoice showing AED 49.99 charge.
- Subscription ID, transaction ID, or screenshot of subscription in Settings.
What to include when contacting support
- A clear subject line (e.g., "Cancel subscription and refund request").
- All relevant screenshots, dates, and the preferred resolution (cancel, refund, data deletion).
- Copy of any confirmation or prior correspondence.
Common mistakes
Canceling the wrong way
A frequent mistake is cancelling an account but not stopping the subscription through the App Store or vice versa; always cancel in the platform that manages billing.
Check whether your payment source is Apple or Mem before assuming cancellation is complete.
Assuming deletion equals cancellation
Deleting the app from your device does not cancel a subscription. You must cancel via account settings or the App Store to stop charges.
Also, failing to export data before deleting an account can lead to permanent loss of notes and attachments.
Comparative recap
Quick comparison of cancellation routes
| Method | Where to cancel | Who handles refunds | Access after cancel | Notes |
|---|---|---|---|---|
| Mem web account | mem.ai Account Settings | Mem (direct purchases) | Usually until period end if subscription billing applies; confirm in account | Best for direct billing; export data first |
| Apple App Store | App Store > Profile > Subscriptions | Apple handles refunds for in‑app purchases | Typically access remains until the paid period ends | Use Apple support for refund requests: Manage subscriptions |
| Support contact | Email legal@opengradient.ai | Mem reviews direct refund requests | Depends on Mem’s policy and the case | Include receipts and account details to speed resolution |
After cancelling
Immediate next steps
Confirm you received a cancellation confirmation by email or in your account settings. Keep that confirmation for records.
Export or back up important notes, attachments, and linked emails before your access ends.
Helpful official links
- Mem official site: https://mem.ai/
- Apple subscriptions and refunds: Manage subscriptions, Request a refund
- UAE consumer protection information: UAE Consumer Protection
Address
Mailing address
One World Trade Center Suite 77D, New York, NY 10007.
Support contact
Telephone: (214) 865-9780. Email: legal@opengradient.ai.