Cancel Momentum: Easy Method

What is Momentum

Overview

Momentum is a financial services brand offering insurance, investment and app-based subscription services for personal finance and wellbeing.

The guide below focuses on cancelling Momentum app subscriptions and related services for users in Nigeria.

Services covered

Covered services include weekly, monthly and yearly in-app subscriptions that unlock app features and content.

Cancellation steps differ depending on whether the subscription was bought through an app store (Apple/Google) or directly from Momentum.

How to cancel Momentum

Cancel via Apple App Store

• Open the Settings app on your iPhone or iPad and tap your name, then Subscriptions.
• Find the Momentum subscription, tap it and choose Cancel Subscription.
• Confirm cancellation and keep a screenshot of the cancellation confirmation for your records.

Cancel via Google Play

• Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
• Select the Momentum subscription and tap Cancel subscription, then follow the prompts.
• Save the confirmation email or screenshot as proof of cancellation.

Cancel by contacting Momentum

• Check the app or your account page for a support or contact form and submit a cancellation request.
• If needed, send a written cancellation notice to Momentum Group Limited’s head office address (see Address section).
• Keep copies of receipts, account details and the date/time you requested cancellation.

What happens when you cancel

Access after cancellation

When you cancel a subscription bought through an app store, you typically retain access until the end of the current paid period.

Subscriptions cancelled via Momentum directly may follow the same approach; confirm the end date with support.

Renewal and billing

Automatic renewals are stopped for future billing cycles after cancellation; no new charges should occur after the current period ends.

If you are charged after cancellation, contact the app store or your payment provider promptly to request an investigation.

Data and account retention

Cancelling a subscription does not always delete your account or personal data. Review Momentum’s privacy policy or contact support to request data deletion.

Keep records of any deletion requests and confirmations in case you need to follow up later.

Will I get a refund?

Standard refund policy

Refunds for app subscriptions are generally handled by Apple or Google when the purchase was made through their stores.

Momentum’s direct refund policy may vary; often there is no automatic pro-rata refund for unused time unless specified in their terms.

Exceptions and how to request a refund

• If the charge was made in error or you were billed after cancelling, contact the app store first for a refund request.
• For purchases directly with Momentum, contact Momentum support with your receipt and reason for refund.
• Keep evidence: receipts, screenshots of billing, cancellation confirmations and communication records.

Momentum plans and pricing

Pricing summary

Below are the subscription options and approximate prices based on Nigerian App Store listings and euro conversions.

NGN prices are included as listed in the Nigeria App Store at the time of the verified data.

Conversion notes

Euro approximations use a NGN→EUR rate of ~0.00062 (Jan 1, 2025). A later rate (~0.00055) would lower the euro amounts slightly.

Always check your app store receipt for the exact charged amount in NGN and any bank conversion fees.

Your consumer rights in Nigeria

Key rights under Nigerian law

Consumers in Nigeria are protected by the Federal Competition and Consumer Protection Commission (FCCPC) which enforces fair trading and contracts.

You have the right to clear pricing, truthful information and to complain about unfair practices or billing errors.

How to escalate a complaint

• Start with the app store or Momentum support and request a written response.
• If unresolved, file a complaint with the FCCPC and keep all evidence of your attempts to resolve the issue.
• If payment was by card, consider contacting your bank to request a chargeback if the provider or store does not resolve wrongful charges.

Customer experiences

Common positive feedback

Users often praise Momentum for useful features, easy onboarding and relevant content when subscriptions work as intended.

Many customers value the flexibility of weekly and monthly options for short-term access.

Common issues reported

Some customers report delays in refunds or confusion about where to cancel if multiple platforms are involved.

Others note that cancellation confirmations are sometimes not received or are unclear, so keeping proof is important.

Documentation checklist

What to gather before you cancel

• Subscription receipt or invoice showing the purchase and charged amount.
• Account username or email used with Momentum and app store purchase ID.
• Date and time of purchase and any prior cancellation attempts.

What to include in your request

• Your full name, contact email, and method of purchase (Apple, Google, direct).
• Clear statement of your request (cancel subscription / request refund) and reason if requesting refund.
• Attachments: screenshots of receipts, subscription list showing Momentum, and any confirmation messages.

Common mistakes

Not checking where you subscribed

Many users assume they subscribed directly with Momentum when the purchase was through Apple or Google Play.

This can delay cancellation or refund requests if you contact the wrong support channel first.

Missing the cancellation window or proof

Users sometimes miss cancelling before the next billing cycle and then expect an immediate refund; stores may deny this.

Also, failing to save confirmation screenshots or emails makes disputes harder to resolve with providers.

Comparative recap

Quick comparison

Recommendation

For purchases through Apple or Google, always cancel from the relevant store to ensure automatic stop of renewals and to request refunds via the store.

For direct purchases or unclear billing, contact Momentum support and, if needed, escalate to the FCCPC or your payment provider.

After cancelling

Follow-up actions

• Save any cancellation confirmation emails or screenshots and note the final access date.
• Monitor your bank or card statements for any unexpected charges in the next billing cycle.
• If charged after cancellation, contact the store, Momentum and your bank as appropriate.

Helpful links

• Apple subscriptions and billing support
• Google Play help: manage subscriptions
• Federal Competition and Consumer Protection Commission (FCCPC) Nigeria
• Momentum Group (official site)

Address

Head office

Momentum Group Limited

268 West Avenue, Centurion, 0157

Mailing and written notices

If sending a written cancellation or complaint, use registered post and include all documentation and a clear statement of the relief you seek.

Keep copies of everything sent and any postal tracking information for your records.