cancellation 3Commas: Easy Method

What is 3Commas

Overview

3Commas is a SaaS platform for automated cryptocurrency trading, portfolio management, and market analytics.

It lets users run trading bots, manage multiple exchange accounts, and build custom strategies.

Who uses it

Individual traders, portfolio managers, and asset managers use 3Commas for automation and risk management.

Plans range from basic bot access to multi-client management for professional users.

How to cancel 3Commas

Preferred method - online via your account

• Sign in at 3Commas.
• Open Account or Billing settings, find your active subscription, and choose "Cancel" or "Disable auto-renew".
• Confirm cancellation when prompted and keep the confirmation email or screenshot for your records.

Other accepted methods

• Submit a request through the official Help Center: 3Commas Help Center.
• Send a registered postal letter to the company address (see Address section below) if you need a formal traceable notice.

What happens when you cancel

Access and features

After cancellation, you retain access for the remainder of the paid billing period unless otherwise stated in your plan terms.

Automated bots and premium features will typically stop working once the subscription period ends.

Account data and renewal

Your profile, API connections, and historical data usually remain in your account unless you request deletion.

If you want data removed, request account deletion through support and save any records you need before initiating deletion.

Will I get a refund?

General refund approach

Refund policies vary by plan and billing term. Check the official subscription terms before cancelling.

Monthly plans are commonly non-refunded for elapsed periods; annual plans may have specific conditions.

Exceptions and how to request

• If you believe an error occurred or you were charged unfairly, open a support ticket with details and proof.
• Keep payment receipts, cancellation confirmations, and timestamps to support any refund claim.
• For formal disputes, use the postal address and include a clear statement of the remedy you seek.

3Commas plans and pricing

Available plans (local AED pricing)

Below are the verified 3Commas plan prices converted to AED using a fixed rate of 1 USD = 3.6725 AED.

Conversion assumes no additional local taxes; see notes under the table for details.

Notes: Prices converted at fixed rate 1 USD = 3.6725 AED. Official USD pricing is sourced from the 3Commas help center and pricing page.

Your consumer rights in United Arab Emirates

Key protections

UAE consumer protection ensures transparent pricing, clear contract terms, and remedies for unfair commercial practices.

You have the right to accurate information about subscriptions, renewal terms, and cancellation procedures.

How to escalate locally

• If you cannot resolve an issue with the provider, contact the UAE Ministry of Economy's consumer protection services via their official site: economy.gov.ae.
• Keep records of communications, receipts, and any offers or responses you receive from 3Commas when filing a complaint.

Customer experiences

Common positive points

Users often praise 3Commas for automation flexibility, multi-exchange support, and a wide set of bot templates.

Advanced users value API access, multi-account features, and portfolio tracking tools.

Common issues reported

Some customers report confusion over billing cycles, plan features, or the need to disable auto-renew to avoid charges.

Delays in refunds or clarity on prorated refunds are typical complaint areas; documentation and support tickets help resolve them.

Documentation checklist

What to prepare before cancelling

• Account email and username, active payment method details, and last billing date.
• Subscription plan name and billing term (monthly or annual).
• Screenshots of subscription page and any auto-renew settings.

What to include in a refund or dispute request

• Transaction receipts, bank statements, and confirmation of cancellation attempts.
• Clear timeline of events and copies of support correspondence.

Common mistakes

Failing to disable auto-renew

Many users assume cancellation removes auto-renew automatically; verify the subscription shows "cancelled" or "non-renewing."

Always save a confirmation message or screenshot as proof you cancelled before the renewal date.

Not saving transaction evidence

Users sometimes lack receipts or timestamps when disputing charges, which weakens refund claims.

Collect payment records, confirmation emails, and any support replies before escalating.

Comparative recap

Quick price-feature comparison

How to choose before cancelling

Compare features against your usage: if you only used a single exchange, Starter may suffice; otherwise evaluate Pro or Expert.

If cost is the reason to cancel, check annual billing equivalents for potential savings before cancelling.

After cancelling

Immediate next steps

• Confirm cancellation via email or account status and save proof of cancellation.
• Revoke any API keys from exchanges if you no longer intend to use automated trading.

Helpful links

• 3Commas homepage: https://3commas.io/
• 3Commas Help Center: https://help.3commas.io/
• UAE Ministry of Economy (consumer guidance): https://www.economy.gov.ae/

Address

Company headquarters

3Commas Technologies OÜ

Laeva tn 2, Kesklinna linnaosa, Tallinn, Harju maakond, 10111

For registered mail

Use the full address above for formal notices or registered postal cancellation requests.