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Cancellation 3Commas: Easy Method
What is 3Commas
What you are actually paying for
3Commas is a crypto trading software platform built for automated trading, smart orders, portfolio tracking, and bot management. It is a SaaS service, which means you pay a recurring subscription to use the tools, not to buy the software once. The service is tied to 3C Trade Tech Ltd., with a listed cancellation address in Tortola, British Virgin Islands, while other company locations appear in Estonia and Canada.
If you signed up in the Philippines, the core thing to understand is that 3Commas sells access to trading features, not direct custody of your crypto. The paid plans mainly unlock bot limits, exchange connections, signal bots, grid bots, and more active trading accounts. The official pricing page shows monthly plans starting at $15.00 (₱848) and going up to $160.00 (₱9,040) (3commas.io).
Main features that separate the plans
Users usually pay for higher bot limits and more exchange coverage. The Starter plan includes spot trading at 1 exchange, 1 active trading account, 5 active DCA bots, 2 active signal bots, and 10 active grid bots. The Pro plan expands this to multi-account spot and futures trading with 3 active trading accounts, while Expert raises the ceiling much further with 15 active trading accounts and up to 1,000 active bots in several categories (3commas.io).
Here is the truth if you only use one exchange and a few bots. You may be overpaying on a higher tier. Many people forget that 3Commas subscriptions auto-renew at the end of each billing cycle unless canceled before renewal (3commas.com/terms).
How 3Commas works for users in the Philippines
3Commas is available to Philippine users through the web platform and also through app store subscriptions on iOS and Android. Support is available 24/7 through the website widget or email at [email protected], but there is no published phone number and no live chat line. One local pain point stands out in user reports: support is only in English, which can be a hassle if you want fast help on a billing issue.
The service does not publish PHP billing as its base currency. Prices are presented in US dollars, so local users usually see card or wallet conversions in pesos depending on their bank, GCash-linked card, Maya card, or app store billing source. There is also a free trial for new users, and once that trial ends, it automatically converts into a paid subscription unless you cancel before the trial cutoff (3commas.com/terms).
How to cancel 3Commas without getting charged again
Checks to do before you cancel
Many 3Commas users in the Philippines get frustrated when the billing date is unclear or when a charge appears after they thought the cancellation was done. Before touching the cancel button, open your account and note your exact renewal date, current plan name, and payment channel. If you subscribed through the website, App Store, or Google Play, the cancellation has to be done in that same channel in most cases.
Take three screenshots before canceling. Save the page showing your plan, the next billing date, and any page that confirms active renewal. Also export or save anything you still need from your account because 3Commas says user data may be retained for a period under its Privacy Policy, but it does not give a simple public countdown for deletion in the Terms (3commas.com/terms).
- Screenshot your current plan and renewal date
- Save bot settings and connected exchange details
- Check whether you paid by web, App Store, or Google Play
- Review recent card, GCash, Maya, or app store charges
Cancel through the 3Commas website
This is the cleanest path if you subscribed directly on the website. Log in at 3Commas, go to Settings, open Subscription, then click Cancel Subscription and follow the on-screen prompts. That click path comes directly from 3Commas: Settings > Subscription > Cancel Subscription (3commas.com).
Cancellation through the website is described as straightforward, and no dark pattern was identified in the help flow. Still, do not stop after clicking cancel. Stay on the page until you see the final confirmation screen, then save a screenshot and check for a confirmation email. If there is no email within a short time, open the support widget or send [email protected] a message with your account email and cancellation date.
Cancel through App Store or Google Play
If you started the subscription inside the iPhone app, you need to cancel in App Store subscriptions. Open the App Store, tap your profile icon, tap Subscriptions, find 3Commas, then tap Cancel Subscription. If the cancel button is missing, that often means the subscription is already canceled or it is billed elsewhere.
If you subscribed on Android, open Google Play Store, open the menu, tap Subscriptions, select 3Commas, then tap Cancel Subscription and confirm. This matters because many users think deleting the app ends billing, but it does not. App deletion and subscription cancellation are different actions on both iOS and Android (3commas.com).
Email support and postal option if the account page fails
3Commas lists [email protected] and says support is available 24/7. There is no public phone number. If the cancel button fails, send an email with your registered email address, plan name, billing date, payment method, and screenshots. Be direct and ask for written confirmation that auto-renewal is disabled.
If you want formal proof outside the platform, you can also send a registered letter to the company address. Some users prefer digital certified mail tools such as Postclic because they create timestamped proof of sending, delivery, and opening without a trip to the post office. Use that route only as a backup when the account flow or support trail is not enough.
Useful support page during billing issues
The available help link provided by 3Commas is a subscription payment help article at 3Commas Help. It is not a dedicated cancellation form, but it is still useful if your billing source is confusing or if you need to confirm how your subscription was paid before you cancel.
If you are on a free trial, cancel before the last trial day, not on the renewal day itself. Auto-conversion to a paid plan is clearly stated in the Terms, and once the paid period starts, 3Commas says refunds are generally not provided for unused time (3commas.com/terms).
After cancellation, what changes in your account
Access usually stays until the end of the paid period
The practical effect of cancellation is simple. Your subscription should stop renewing, but you generally keep access until the end of the current billing cycle because 3Commas does not offer a prorated refund after cancellation. If your plan renews on April 30 and you cancel on April 10, you should normally keep paid access until April 30, then drop to the lower access level or free status tied to your account.
This is exactly why screenshots matter. If your paid features disappear earlier than your billing end date, you will want proof of the date you canceled and proof of the period you already paid for. In billing disputes, those two screenshots are often more useful than a long email thread.
If you do nothing, auto-renewal continues
3Commas subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date (3commas.com/terms). There is no minimum commitment period specified, so the risk is not a lock-in fee. The real risk is simply forgetting the renewal date and getting charged for another month or year.
This point matters more during the free trial. The Terms say the free trial converts to a paid subscription when the trial ends unless you cancel before that date. If you are testing bots and no longer want the plan, put a calendar reminder at least three days early, not on the final day.
Your data may remain for some time
3Commas says user data may be retained for a period as described in its Privacy Policy, but the Terms do not give a simple public number of days for deletion (3commas.com/terms). So do not assume that cancellation instantly wipes bot history, account settings, or support records.
Before canceling, export anything useful to you, especially trading configurations and linked exchange details. If you also want account deletion, ask support separately in writing because subscription cancellation and data deletion are not always the same request.
3Commas refund policy and the reality for Philippine users
General refund rule
Many users get upset here, and honestly, this is the part that causes the most disappointment. 3Commas says it does not offer refunds after cancellation, and no refund is provided for any unused portion of the subscription period (3commas.com). That means if you cancel halfway through a monthly plan, the remaining days are usually lost as prepaid access, not returned cash.
Success rates for ordinary refund requests look low because the policy is strict. If you simply changed your mind, upgraded by mistake, or forgot to cancel before renewal, expect pushback. The one clear exception in the published policy is a billing error, where 3Commas may issue a refund or credit at its discretion if you contact support (3commas.com).
Your rights in the Philippines and how they apply
In the Philippines, subscription complaints are generally handled under the Consumer Act of the Philippines, Republic Act No. 7394. There is no universal cooling-off period for all online subscriptions, so you cannot rely on an automatic seven-day online cancellation right for every digital service. The seven working day cooling-off rule is more closely tied to door-to-door or direct sales, not ordinary online SaaS signups.
For 3Commas specifically, that means the company refund policy usually controls the practical outcome unless there is a billing error, misleading charge, unauthorized transaction, or a consumer protection issue serious enough to take to DTI. If a renewal happened after you properly canceled, that is no longer just a change-of-mind case. It becomes a billing dispute with evidence.
How to ask for a refund step by step
Use the channel that billed you. If you paid directly on 3Commas, contact [email protected] and include your account email, charge date, amount, payment method, and screenshots of cancellation proof. Ask clearly whether the case is a billing error, duplicate charge, or unauthorized renewal.
If the charge came through App Store or Google Play, start with Apple or Google because platform billing disputes are often handled there. If the payment was through a card or an e-wallet linked card, keep your evidence ready for a bank dispute in case 3Commas declines the refund.
- Account email used on 3Commas
- Transaction date and amount
- Screenshot of cancellation confirmation
- Screenshot of bank or app store charge
Chargeback and payment disputes in the Philippines
If you see an unauthorized or continued charge after cancellation, you can request a chargeback from your bank, card issuer, or e-wallet provider such as GCash or Maya. Under BSP-related banking practice, cardholders typically have up to 60 days from the statement date to dispute a transaction. Act quickly because waiting too long weakens your case.
For consumer complaints, DTI handles online subscription disputes under RA 7394. Your evidence should include your cancellation screenshot, billing statement, support emails, and the date you tried to stop renewal. Use chargeback as a last resort when the merchant does not fix a clear billing problem.
3Commas terms that affect cancellation, trials, and billing
Auto-renewal, trial conversion, and commitment
The key contract point is clear: 3Commas subscriptions automatically renew at the end of each billing cycle unless canceled by the user before the renewal date (3commas.com/terms). There is no minimum commitment period specified, which is good news if you only want one month. The bad news is that forgetting to cancel can trigger another full billing cycle.
The trial rule is also direct. 3Commas offers a free trial period for new users, and when that trial ends, it automatically becomes a paid subscription unless you cancel before the trial cutoff (3commas.com/terms). If you were only testing bot performance, this is the date to watch most closely.
Law, disputes, and data retention
The Terms say they are governed by the laws of the United States and that disputes are resolved through binding arbitration in the United States (3commas.com/terms). For a user in the Philippines, that is not very consumer-friendly in practical terms because formal disputes can become expensive and inconvenient.
The Terms also say user data may be retained for a period under the Privacy Policy after cancellation (3commas.com/terms). So if you want more than billing cancellation, such as deletion of personal data or account closure, make that request separately and keep a written copy of the reply.
3Commas plans and pricing in Philippine pesos
Current monthly plans
Plan | Price (USD / PHP) | Billing period | Main use |
|---|---|---|---|
Starter | $15.00 (₱848)* | Monthly | Basic bot access |
Pro | $40.00 (₱2,260)* | Monthly | Multi-account trading |
Expert | $160.00 (₱9,040)* | Monthly | High bot limits |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official pricing page for exact current local charges and promotions.
Which plan is cheapest and which is hardest to justify
The cheapest recurring plan in the verified data is Starter at $15.00 (₱848)* per month. The most expensive is Expert at $160.00 (₱9,040)* per month. For many individual traders in the Philippines, Expert is only worth it if you actually need very high bot counts or several active trading accounts every month.
The Pro plan at $40.00 (₱2,260)* per month is where many users land, but it is also where wasted spend starts showing up. If you are running only a small number of bots, Starter may cover your use case. If you are barely using the dashboard, canceling outright may save more than downgrading.
Billing notes to watch
The published research confirms monthly pricing, but not a verified annual percentage discount in the data provided here. So the practical warning is simple: review your renewal frequency inside your account before canceling. Monthly and annual cycles can feel very different when a charge hits.
No cancellation fee or early termination fee was found in the Terms data. That is the good part. The less friendly part is still the no-refund approach for unused time after cancellation.
Your rights in the Philippines if 3Commas keeps charging you
Laws that matter for online subscriptions
For users in the Philippines, the main law is the Consumer Act of the Philippines, Republic Act No. 7394. In plain language, this law gives you a basis to complain about unfair or misleading practices, including online subscription billing problems. There is no universal statutory cooling-off period for every online SaaS purchase, so your strongest cases are usually unauthorized charges, misleading renewal, or failure to honor a valid cancellation.
That matters with 3Commas because its own Terms focus on auto-renewal and do not spell out a Philippine-specific cooling-off right (3commas.com/terms). If you canceled before renewal and were still charged, your position is much stronger than if you simply forgot to cancel.
Cooling-off and withdrawal in practical terms
The seven working day cooling-off rule in Philippine consumer guidance is mainly tied to door-to-door or direct sales. It is not a blanket right for all digital subscriptions. For online subscriptions like 3Commas, the outcome often depends on the platform policy, the payment provider rules, and whether the charge can be framed as unauthorized or misleading.
So if you are within a free trial and do not want to pay, cancel before the trial ends. If the trial has already converted and a charge posted, you can still ask for a refund, but the published 3Commas policy says refunds after cancellation are generally not offered (3commas.com).
How to file a complaint
If support does not resolve the problem, file a complaint with DTI and keep your evidence organized. Include your account email, screenshots of the cancellation confirmation, your billing statement, and copies of your messages to [email protected]. If the issue is a card or e-wallet dispute, contact your bank, GCash, Maya, or card issuer on the same day.
You can also raise payment disputes under BSP-regulated banking channels when the issue involves unauthorized or continued charges. The practical sequence is merchant complaint first, bank or wallet dispute second, and DTI complaint alongside or after that if the merchant response is poor.
Useful authorities and contacts
For consumer issues involving subscriptions, DTI is the practical public agency to contact in the Philippines. For payment disputes, BSP rules matter through your financial provider. Since this guide is limited to verified links for external references, use the official 3Commas links below and contact your bank or e-wallet app directly for dispute intake.
If 3Commas points to US arbitration in its Terms, that does not stop you from raising a local payment dispute over an unauthorized charge through your Philippine bank or wallet provider. For most users, that route is faster and more realistic than a formal overseas dispute process.
What customers say about cancellation and support
Overall verdict from available reviews
Based on the review sample provided here, the sentiment is negative: 0 positive and 3 negative reviews out of 3 unique reviews. The cancellation flow itself looks simple on paper, but the customer experience around support and charges appears to be the weak point. In local terms, that means the process is easy to start and harder to trust until you have proof saved.
Two recurring complaints match the Philippine pain points in the research data: unexpected charges after cancellation requests and support that is only available in English. To be fair, no dark pattern was identified in the official cancellation path, and the account-based cancel flow is straightforward through the help center.
Recurring issues table
Theme | Frequency | Typical example |
|---|---|---|
Support delays | 1 review | Slow human response |
Charge concerns | 1 review | Money release issue |
Trust concerns | 1 review | Pressure to reinvest |
Sources summary table
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Customer service | Negative |
TrustPilot | 1/5 | Charge after cancel | Negative |
TrustPilot | 1/5 | Platform trust | Negative |
Individual review snapshots
- "Trully dissappointed. No more customer service is present only AI. Every time I find glitch in their software I have to go circles and circles until a human picks up. Same annoying copy paste answers and long waiting for the resolve. Now 3commas forcing new price plans which is insane. After all those years we were with you everything you do goes against us. Thanks 3commas, better switch to Altrady." (TrustPilot)
- "Scam. After 3 turns they asks you to upgrade the vip level Or they won't release the money." (TrustPilot)
- "I strongly advise against investing in this platform. After just 8 days, they pressure you to reinvest your funds. Shortly after, they begin urging you to recruit others to join and invest as well. This pattern is typical of pyramid-style schemes, where sustainability depends on constant new inflows from unsuspecting participants. If a business model relies more on recruitment than on actual value creation, it's a red flag. Protect your money and your peace of mind. Walk away" (TrustPilot)
Only negative reviews were available in the supplied dataset, so that should be said plainly. The balanced view is this: the official cancellation steps are simple, but user confidence drops when support quality and billing trust become the issue.
Documents to prepare before and after cancellation
Before you cancel
A clean paper trail saves time if a charge appears later. Before canceling, capture your current plan page, your renewal date, and the payment source. If you use bots actively, save your bot settings and any linked exchange details you may want later.
- Screenshot of plan and renewal date
- Account email used for billing
- Saved bot settings or exports
- Recent payment receipt or statement line
For refund or billing disputes
If you ask for a refund or dispute a charge, your best evidence is specific and dated. You need the transaction amount, the exact charge date, the payment channel, and proof that you canceled before renewal if that is your claim. A vague message saying you thought you canceled will not help much.
- Transaction ID or statement reference
- Charge amount in PHP
- Cancellation confirmation screenshot
- Email thread with support
After cancellation is done
Do not close the browser too fast. Save the final confirmation screen and any email that confirms auto-renewal is turned off. Then set a calendar reminder for the expected end of access and another one for the next statement date.
This double reminder is useful in the Philippines because many disputes start only when the next card or wallet statement arrives. By then, people may have lost the original confirmation screen.
Common mistakes that lead to extra charges
Canceling in the wrong place
A very common mistake is trying to cancel on the website when the subscription was actually created through App Store or Google Play. In that case, the web account may not stop the store billing. The fix is simple: identify where the first payment came from and cancel in that same billing channel.
Real-world example: you delete the Android app and assume the subscription is over, then Google Play renews anyway. App deletion is not cancellation.
Waiting until the last day of the trial
The free trial converts to paid automatically when it ends (3commas.com/terms). If you wait until the last few hours, timezone differences, payment processing, or simple forgetfulness can cost you a full billing cycle. Cancel at least three days before the trial ends.
Heads up, this matters even more if you are testing several platforms at once. It is easy to forget which one is about to renew.
Expecting a prorated refund
Some users cancel mid-cycle and expect money back for unused days. 3Commas says no refund is provided for unused portions after cancellation (3commas.com). The solution is to time your cancellation before the next renewal, not after a fresh charge if you can still avoid it.
If the charge is a billing error, frame it that way with evidence. That is one of the few published exceptions where 3Commas may issue a refund or credit.
Not saving proof
If support is slow or the confirmation email never arrives, the screenshot you saved becomes your strongest evidence. Without it, a chargeback case with your bank, GCash, or Maya becomes weaker. Save both the cancellation page and the charge line on your statement.
This ties directly to local complaints about unexpected charges after cancellation requests. The users who usually get traction are the ones with timestamps and complete screenshots.
Ignoring support delays
One negative review described going in circles before reaching a human agent. If the support reply stalls, do not wait for weeks. Send one follow-up with all evidence attached, then move to your bank dispute window before the 60-day period from the statement date becomes a problem.
Fast escalation is not overreacting when money is still being charged. It is basic damage control.
Cancellation methods compared for 3Commas users
Comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
Key takeaway
The web route is the fastest when you subscribed directly with 3Commas. App Store and Google Play are just as valid if those stores handle your billing. Registered mail is slower, but it gives stronger external proof if you are preparing for a formal billing dispute.
No single method fits every case. The best choice depends on where you originally paid and how much proof you want to keep.
What to do right after you cancel
Immediate checks for the same day
Right after cancellation, confirm that auto-renewal is off, save the screenshot, and look for a confirmation email. Then add two reminders to your calendar: your paid access end date and your next bank or app store statement date. Those are the two moments that tell you whether the cancellation really worked.
If you still have access, that is normal until the current paid period ends. If a renewal charge appears after that, collect evidence the same day and contact both 3Commas and your payment provider.
Monitor statements and dispute quickly if needed
Watch your card, GCash, Maya, or app store statement for at least one more billing cycle. In the Philippines, unauthorized or continued charges can be disputed through your bank or wallet provider, and cardholders typically have up to 60 days from the statement date to file a dispute under BSP-related practice. DTI handles consumer complaints under RA 7394 if the merchant response is poor.
Your evidence set should be simple and complete: cancellation confirmation, statement screenshot, account email, and support messages. That package gives you the best shot at a fast reversal.
If you want an alternative after leaving
If you are canceling because of cost or support fatigue, a few alternatives stand out. TradeSanta is cheaper at $0 to $15/month, which is about $0 to $15.00 (₱848)* at the top end. Pionex is free and includes built-in bots, which can be appealing if you want to avoid separate bot subscription fees.
Quadency, Bitsgap, and Cryptohopper sit in the broader paid bot market, with pricing ranging from $0 to $149/month, $24 to $149/month, and $19 to $99/month respectively. If API connection issues are your main headache, Pionex has the simplest pitch because the bots are built into the exchange environment.
Useful links
- 3Commas official website
- 3Commas Terms of Service
- 3Commas pricing page
- 3Commas help article on subscription payment
- Department of Trade and Industry
Physical cancellation address and when to use it
The listed postal address
If you want to send a formal cancellation notice or billing complaint by post, use this address:
- Geneva Place, 2nd Floor, #333 Waterfront Drive, Road Town, Tortola, British Virgin Islands
This is not the normal day-to-day cancellation route. The normal route is online through your account, App Store, or Google Play, depending on how you subscribed.
When a postal notice makes sense
Use the postal address if the online cancellation flow fails, if support does not answer, or if you are building a paper trail for a chargeback or DTI complaint. For most users in the Philippines, the faster path is still the online account flow plus email support, with bank dispute escalation if a charge appears after valid cancellation.
The bottom line is simple: cancel before the next billing date, save proof immediately, and monitor one more statement cycle. That is the best way to avoid the most common 3Commas cancellation headaches.
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Written by Beatrice Domingo
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
Before canceling your 3Commas subscription, check your renewal date, current plan, and payment method. Take screenshots of your plan details and confirm your cancellation through the appropriate channel.
If you subscribed via the App Store, open it, tap your profile icon, go to Subscriptions, find 3Commas, and select Cancel Subscription. Ensure you receive a confirmation email after cancellation.
Yes, you can cancel your 3Commas subscription by emailing [email protected] with your account details and cancellation request. Keep a copy of your email for proof.
After cancellation, you will retain access to your account until the end of the current billing period. Make sure to save any important data before the subscription ends.
Yes, you can send a cancellation request via registered mail to the company's address. Be sure to keep proof of your cancellation for your records.