Cancel 3Commas: Easy Method

What is 3Commas

Service summary

3Commas is a web and mobile platform that provides cryptocurrency trading tools, automated bots and smart-trade features across multiple exchanges.

The service connects to your exchange accounts via API keys and offers portfolio management, trade automation and marketplace apps.

Core capabilities

Key capabilities include smart trades, trading bots, signals and an apps/marketplace for third‑party tools.

Users access features via the 3Commas website or mobile apps, with subscriptions billed through different payment providers depending on platform.

How to cancel 3Commas

Web subscriptions (Paddle, PayPal or card)

• Sign in to your 3Commas account on the website.
• Go to the Subscription History tab in your account settings.
• Cancel the recurring payment (this prevents auto‑renewal but keeps the subscription active until it expires).
• See the official help article for full guidance: How and where to cancel my subscription.

Google Play and Apple subscriptions

• If you subscribed via Google Pay, manage and cancel through the Google Payments Center or your Google Play subscriptions.
• If you subscribed via Apple (Apple Pay/App Store), cancel through your Apple subscription management in your device or Apple ID settings.
• 3Commas notes these platform subscriptions must be cancelled at the app store/payment provider rather than on the 3Commas website.

What happens when you cancel

Access and renewal

Cancelling a web recurring payment stops future auto‑renewals but does not terminate the current paid period.

Your subscription remains active until the existing billing period ends, after which access to paid features will stop.

Account data and settings

Your account, API connections and settings typically remain in place after cancellation unless you delete the account.

If you later re-subscribe, your previous configuration and bots often remain available, subject to account policies.

Will I get a refund?

Refunds for web subscriptions

• First-time monthly or annual web subscriptions: 15-day full refund window (this includes any free‑trial days inside that period). See 3Commas refund policy.
• Second and subsequent web payments: full refund only if requested within 24 hours of payment; otherwise no refund.
• Long-term plans beyond the 15‑day full refund period: partial refunds may be possible up to 180 days after purchase, prorated by unused full months.

Marketplace, Signals and App Store purchases

• Marketplace Signals and Apps Store subscriptions: full refund within 24 hours.
• Partial refunds available up to 14 days, prorated by unused days.
• No refunds are provided after 14 days for these marketplace items; see the marketplace guidance: Marketplace refund rules.

3Commas plans and pricing

Available plans

Billing cycles and changes

Plans can be billed monthly or annually, and prices may change over time or by promotion.

Always verify the current plan details and price on the 3Commas website before purchasing or renewing.

Your consumer rights in New Zealand

Consumer Guarantees Act and digital services

New Zealand consumers are protected by the Consumer Guarantees Act, which requires services to be provided with reasonable care and skill and fit for purpose.

This law can give you remedies if the service was not delivered as promised, even if a commercial refund policy is more limited.

How this applies to 3Commas

• 3Commas offers specific refund terms (15 days for first subscriptions, 24 hours for subsequent payments) that can be more generous than basic legal rights.
• If you believe the service failed (for example persistent execution issues or unavailable app), you may have additional entitlements under New Zealand consumer law.
• Consider documenting problems and contacting 3Commas support first, then refer to NZ consumer advice if needed.

Customer experiences

Positive feedback

• Many users praise automation tools (bots, Smart Trades) for removing emotional trading and helping stick to plans.
• Reviewers often compliment the interface and exchange aggregation as "brilliant" for consolidated trade management; see examples on Trustpilot: 3Commas on Trustpilot NZ.

Common complaints

• Some users report execution or API lag with certain exchanges, making trading unreliable for them.
• Complaints include slow or AI‑first customer support and unresolved issues over long periods; see user reports on Reddit: example Reddit discussion.

Documentation checklist

Before contacting support

• Account email and username used for the subscription.
• Proof of payment: receipt, transaction ID, or invoice.
• Subscription ID or order number if available in Subscription History.

When requesting a refund or dispute

• Dates: purchase, first issue occurrence, and any communication with support.
• Screenshots or logs showing errors, execution delays, or unavailable features.
• Copies of support tickets and responses to demonstrate attempts to resolve the issue.

Common mistakes

Cancelling in the wrong place

A common error is attempting to cancel a Google or Apple subscription through the 3Commas website.

Platform subscriptions must be cancelled through Google Payments or Apple subscription management, otherwise the recurring charge will continue.

Missing refund windows or evidence

Not checking refund windows is another mistake - first web subscriptions have a 15‑day window, later payments have only 24 hours for full refunds.

Also, failing to keep receipts and screenshots makes refunds or consumer law claims harder to support.

Comparative recap

Cancellation vs refund summary

Quick comparison

For cancellations, always check which payment platform you used before attempting to cancel.

For refunds, verify whether your purchase is a first subscription, a marketplace item, or a repeat payment to know the applicable window.

After cancelling

Next practical steps

• Confirm cancellation in Subscription History or with Google/Apple receipts.
• Monitor your bank or PayPal statement for future charges to ensure auto‑renewal stopped.
• If you want to reopen access later, note your account settings and API keys may still be present.

Support and useful links

• Cancellation help: How and where to cancel my subscription
• Refund policy: 3Commas refund information
• Marketplace refund rules: Marketplace refund rules

Address

Official company address

3C Trade Tech Ltd., Geneva Place, 2nd Floor, #333 Waterfront Drive, Road Town, Tortola, British Virgin Islands.

When to use this address

Use the official address for formal legal notices or correspondence that requires a corporate mailing address.

For account or billing matters, the online support channels and payment providers are the recommended first contact points.