cancellation Doodly: Easy Method

What is Doodly

Overview

Doodly is a subscription-based software for creating whiteboard, blackboard, and glassboard animation videos using a drag-and-drop interface.

Primary use

It provides libraries of scenes, characters, props and a simple timeline to build explainer and marketing videos without advanced animation skills.

How to cancel Doodly

Cancel web (direct) purchases

• Email [email protected] (or [email protected]) from the account email used to subscribe.
• Include your full name, account email, order number, reason for cancellation and whether you request a refund (if within 30 days).
• Allow business days for a response; keep your sent email as proof of request.

Cancel in-app purchases (Apple / Google)

• Apple (iOS): Open your Apple ID settings → Subscriptions and cancel the Doodly subscription; Doodly cannot cancel App Store subscriptions for you.
• Google Play (Android): Open Google Play Store → Menu → Subscriptions and cancel the Doodly subscription; Doodly cannot cancel Google Play subscriptions for you.
• For platform help see Apple or Google support pages linked below.

What happens when you cancel

Access after cancellation

For web subscriptions, cancellation normally stops future billing but you typically retain access until the end of your paid billing period.

Renewal and data

Cancelled subscriptions will not auto-renew. Project files you created remain subject to your local backups and Doodly account data policies.

Will I get a refund?

Web purchases (Doodly / Voomly)

• Web purchases are covered by a 30-day money-back guarantee. To request a refund, email [email protected] within 30 days of purchase.
• If you request a refund within 30 days and provide the required order details, you are generally eligible for a full refund.
• After 30 days, Doodly’s policy states no refunds are provided for web purchases.

In-app (Apple / Google) refunds

• Refunds for purchases made through the Apple App Store or Google Play must be requested through those platforms’ refund processes.
• Doodly cannot process refunds for App Store or Google Play purchases; follow the platform-specific refund pages for requests.

Doodly plans and pricing

Pricing availability

No verified United Arab Emirates (AED) or precise plan pricing was found in the reviewed sources.

How to get accurate pricing

Check the official Doodly site or contact support to get up-to-date pricing and currency options for UAE customers.

Your consumer rights in United Arab Emirates

UAE consumer protection overview

There was no explicit UAE-specific cooling-off period found in the verified Doodly sources. Consumers can rely on Doodly’s 30-day guarantee for web purchases.

Where to seek official guidance

For UAE consumer law or formal complaints, consult the UAE Ministry of Economy consumer protection resources or local consumer protection authorities.

Official ministry site: economy.gov.ae

Customer experiences

Positive feedback

Some users in the UAE praise Doodly’s customer support and find its YouTube tutorials helpful for learning the product quickly.

Negative feedback

Other users report difficulties with cancellations, delays or denials of refunds and complaints about aggressive upsells or missing promised features.

Documentation checklist

What to include in your cancellation email

• Account email used to subscribe
• Full name and contact phone (optional)
• Order number or transaction ID
• Clear statement: request to cancel subscription and whether you request a refund

Evidence to keep

• Copy of the sent cancellation email
• Order confirmation and payment receipts
• Any replies from Doodly support

Common mistakes

Missing required details

Example: emailing without the order number or using a different email than the one on file can delay processing.

Assuming platform refunds go through Doodly

Example: buying via the App Store and emailing Doodly for a refund - Apple manages those transactions and the refund must be requested through Apple.

Comparative recap

Cancellation channels compared

The table below summarizes how to cancel depending on purchase method and refund eligibility.

After cancelling

Confirm and monitor

Keep confirmation emails and monitor your bank or card statements to ensure billing stops after cancellation takes effect.

Helpful links

• Doodly official site: https://www.doodly.com/
• Apple subscriptions help: https://support.apple.com/
• Google Play subscriptions help: Google Play - Manage subscriptions
• UAE Ministry of Economy: https://www.economy.gov.ae/en

Address

Company mailing address

Voomly, Attention Legal Department, 3443 W. Bavaria Street, Eagle, Idaho 83616, United States.

Support contacts

• Email: [email protected]
• Alternative support: [email protected]