Cancel Doodly: Easy Method

What is Doodly

Overview

Doodly is a desktop animation tool for creating whiteboard, blackboard and glassboard-style videos using drag-and-drop assets and templates.

It is sold and supported via Voomly (the reseller/platform) and through app stores for mobile users.

Where it is sold

Licences are available directly from Doodly/Voomly and as in-app purchases via the Apple App Store and Google Play Store.

How you bought determines how you cancel and whether you can claim a refund.

How to cancel Doodly

Cancel if purchased on the web (direct)

• Email [email protected] requesting cancellation and refund if within the guarantee period.
• Include your account email, order number (if any), and a short reason for cancellation.
• If you are within 30 days request a full refund under the money-back guarantee.

Cancel if purchased through Apple or Google

• App Store (iOS): Open your Apple ID subscriptions in Settings and cancel the Doodly subscription there; Doodly cannot cancel it for you. See Apple cancellation guidance.
• Google Play (Android): Open the Google Play Store > Subscriptions and cancel the Doodly subscription there; Doodly cannot cancel it for you. See Google Play cancellation guidance.

What happens when you cancel

Access and usage

If you cancel a recurring subscription, you typically retain access until the end of the paid period.

For one-off refunds or cancellations within guarantees, access may be revoked when a refund is issued.

Account data and renewals

Canceling stops future renewals but does not always delete your account or data automatically.

Keep copies of important projects and correspondence in case you need to restore access later.

Will I get a refund?

Web purchases (Voomly/Doodly)

Direct web purchases have a 30-day money-back guarantee. Email [email protected] within 30 days for a 100% refund.

After 30 days the published policy states no refund for web purchases under the guarantee terms.

App Store and Google Play purchases

Subscriptions bought via Apple or Google are subject to those platforms' refund and cancellation rules.

Doodly cannot process refunds for in-app purchases; you must request refunds through Apple or Google.

Doodly plans and pricing

Price summary

Prices are listed by Doodly in USD; EUR equivalents below are approximate and based on mid‑January 2026 rates.

No Nigeria-specific pricing or offers were found in the sources available.

Your consumer rights in Nigeria

Cooling-off period

Nigerian law provides a 7-day cooling-off period for distance contracts; this is shorter than Doodly’s 30-day guarantee.

Doodly’s 30-day policy is more generous in principle, but actual compliance can vary - act promptly and keep records.

Other rights and third-party purchases

Consumers can seek remedies for defective or misrepresented products after the cooling-off period under Nigerian consumer protection rules.

If you bought through Apple or Google, use those platforms' mechanisms; Doodly cannot directly intervene for third-party purchases.

Customer experiences

Positive feedback

Users praise Doodly’s interface as intuitive and easy to use, highlighting drag-and-drop and template variety.

Many testimonials on Doodly’s site report satisfaction for teaching and marketing videos. See examples at Doodly reviews.

Negative feedback

There are recurring complaints about difficulty cancelling subscriptions and unresponsive support from third-party review sites.

Other issues include reports of deceptive pricing, aggressive upsells, and account access problems; see reports at Trustpilot.

Documentation checklist

What to prepare before contacting support

• Order number or transaction ID (if available).
• Email address used for the account and subscription details.
• Date of purchase and payment method (credit card, PayPal, App Store, Google Play).

Additional helpful items

• Screenshots of billing statements or subscription entries.
• Copies of any correspondence with support or app-store refund steps taken.
• Project files you wish to keep; back them up before cancellation or refund processing.

Common mistakes

Not checking where you bought the subscription

Many users try to contact Doodly to cancel App Store or Google Play subscriptions - those must be cancelled via the platform.

Always confirm whether the purchase was direct or an in-app purchase before contacting support.

Missing or not saving proof

Not saving order numbers, receipts or email threads makes refunds and disputes harder to resolve.

Keep copies of all communication, as prompt evidence helps when claiming refunds or contesting renewals.

Comparative recap

Quick comparison

Below is a concise comparison of cancellation paths and refund eligibility by purchase channel.

After cancelling

Follow-up steps

Save confirmation emails and check your bank or payment provider for refunds or stopped renewals.

If access is removed unexpectedly, contact support with your documentation.

Helpful links

• Doodly / Voomly 30-day guarantee
• iOS cancellation guidance
• Android (Google Play) cancellation guidance
• Independent user review summary

Address

Corporate address

Voomly LLC, 3443 W. Bavaria Street, Eagle, Idaho 83616, United States.

No Nigeria-specific postal address was found in the available documentation.

Contact email

For direct cancellation or refund requests for web purchases email: [email protected].

For in-app purchases use Apple or Google support channels as applicable.