Cancel Doodly: Easy Method

What is Doodly

Overview

Doodly is a whiteboard animation and video creation app that lets users build doodle-style videos using characters, props, scenes and royalty-free audio.

It is offered as both one-time purchases (standard product) and recurring subscriptions (monthly or annual), and is distributed via Doodly’s website and app stores.

Who uses Doodly

Typical users include teachers, trainers, marketers and small businesses creating explainer videos, presentations and training materials.

The product is sold globally in US dollars and integrates with a suite of related tools (Voomly, Toonly, Talkia, People Builder, Pyks).

How to cancel Doodly

Cancel a direct web subscription (Doodly website)

• Log into your Doodly account on the Doodly website.
• Go to Account or Billing settings and locate Subscriptions.
• Select the active subscription and choose Cancel subscription.
• Cancellation takes effect at the end of the current billing period.

Cancel via Google Play (Android) or App Store (iOS)

• Google Play (Android): Open the Google Play app → Subscriptions → select the Doodly app → Cancel subscription.
• App Store (iOS): Doodly does not publish explicit steps; cancel via Apple subscription management in your iOS device or via Apple’s subscriptions help.
• Always confirm cancellation by checking your subscription status in the store and saving any confirmation emails.

What happens when you cancel

Access after cancellation

For web subscriptions, cancelling stops auto-renewal but your access continues until the end of the current paid period.

No pro‑rated early termination refunds are provided after the cooling-off window ends; you retain product access until expiry.

Data, account and renewals

Your account, projects and assets typically remain available until subscription expiry or account closure by you or the provider.

If you re-subscribe later, your previous assets should remain associated with your account unless otherwise removed.

Will I get a refund?

Web subscription refund rules

Doodly subscriptions auto-renew monthly or annually. There is a 14-day cooling-off period from first payment (excluding trials).

• If you cancel within 14 days of the first paid subscription charge you are eligible for a full refund.
• After the 14-day cooling-off period, there are no pro‑rata refunds; access continues until the period ends.

One-time purchase and other refunds

One-time Standard purchases on the Doodly website carry a 30-day money-back guarantee.

• Email [email protected] within 30 days for a full, no-questions-asked refund on eligible one-time purchases.
• For platform purchases (Google Play, App Store) request refunds through the relevant store policies.

Doodly plans and pricing

Pricing summary

Official prices are published in US dollars. NZD cost will vary with exchange rates and payment platform conversions.

Below are the standard published plans and headline features in USD.

Your consumer rights in New Zealand

Statutory guarantees

Under New Zealand law, digital products must be of acceptable quality, fit for purpose and match their description under the Consumer Guarantees Act.

If the product is faulty you may be entitled to remedies such as repair, replacement or refund depending on the fault and circumstances.

Cooling-off and Doodly’s policy

There is no statutory 14-day cooling-off period for online digital goods in NZ; the DSANZ Code suggests a 10-day benchmark for distance sales.

Doodly’s 14-day cooling-off period and 30-day one-time purchase guarantee provide stronger protection than NZ law requires.

Sources: NZ consumer protection - streaming & downloads

Customer experiences

Positive feedback

Many users praise Doodly for ease of use, useful templates and responsive customer support.

Review sites note a helpful YouTube channel and ongoing product improvements from long-term users.

Negative feedback and common concerns

Some reviewers complain about difficult cancellations, unclear pricing with upsells, and account access issues after updates.

Trustpilot and forum reports mention cases of unexpected charges and delays resolving account problems with the platform.

Documentation checklist

What to save before cancelling

• Subscription confirmation emails and receipts for the current billing period.
• Account username/email and any order or invoice numbers.
• Confirmation screenshots of your subscription status in Doodly or the app store.

What to send to support

• A clear cancellation request including account email, subscription ID and reason (optional).
• For refund requests, include the date of purchase and any relevant transaction IDs.
• If you paid via Google Play or Apple, include the store receipt and transaction reference.

Common mistakes

Assuming immediate loss of access

Many users expect access to stop immediately after cancelling. For web subscriptions, cancellation stops renewal but you keep access until the period ends.

Not checking where you subscribed

Another common error is trying to cancel through Doodly when the subscription was purchased via Google Play or the App Store.

Always verify whether the charge was direct from Doodly or from a store and cancel through the correct channel.

Comparative recap

Channel comparison

The table below summarises cancellation and refund differences by purchase channel to help you act quickly.

After cancelling

What to check immediately

Save a screenshot or email confirmation of the cancellation and check your next billing date to ensure no further charges occur.

Confirm access remains until the end of the paid period and download any assets you need before expiry.

Useful links and who to contact

Help centre cancellation policy: Doodly help - cancellation policy.

Android cancellation steps: Doodly help - Android cancellation.

One-time purchase refunds: Doodly one-time purchase info.

NZ consumer guidance: NZ consumer protection - streaming & downloads.

Address

Corporate address

Voomly LLC

3443 W. Bavaria Street, Eagle, Idaho 83616, United States

Support contact

For refunds and account support email: [email protected]

If purchased via Google Play or Apple, contact the respective store for refunds and subscription management.