cancellation Dux-Soup: Easy Method

What is Dux-Soup

Overview

Dux-Soup is a LinkedIn lead generation automation tool that helps users find, engage and manage prospects. It automates outreach sequences, profile visits, message personalisation and lead tracking to improve sales efficiency.

Primary use cases

Common use cases include automated connection requests, drip messaging campaigns and exporting leads for CRM follow-up. Dux-Soup is offered as subscription software with Cloud/Turbo features and team/agency options.

How to cancel Dux-Soup

Cancel via web account (recommended)

• Go to https://app.dux-soup.com/web/profile and log in to your Dux‑Soup account.
• Navigate to "Manage Account & Subscription".
• Select your active subscription and click "Cancel subscription".
• Confirm cancellation when prompted; keep any confirmation emails for your records.

Cancel via app stores (if applicable)

• If you subscribed through the Apple App Store or Google Play, Dux‑Soup’s help pages do not provide direct store instructions.
• Cancel through the App Store or Google Play subscription management screens for purchases made there.

What happens when you cancel

Access and billing

Access to paid features continues until the end of your current billing period after cancellation.

No further subscription charges are taken after the cancellation effective date for that billing cycle.

Data and account retention

Your account data typically remains available unless you request deletion via support. Export any important leads before deleting an account.

Check Dux‑Soup settings or contact support if you need assistance exporting data.

Will I get a refund?

Standard refund policy

Dux‑Soup’s refund policy allows refunds if you cancel and request a refund within 31 days of purchase. This applies to Pro, Turbo, Cloud, Team and Individual licenses.

Agency accounts: only pre‑pay portions refunded within 31 days; post‑pay amounts are non‑refundable.

Free trial and exceptions

Dux‑Soup offers a 14‑day free trial (Turbo features) with no credit card required; after trial you move to the Starter free plan unless you upgrade.

If you subscribed via an app store, refunds may be handled by that store - contact Apple or Google Play for store-purchased subscriptions.

See the official refund policy: Dux‑Soup Refund Policy.

Dux-Soup plans and pricing

Plans overview

Official plan names include Starter (free), Turbo, Pro, Cloud, Team, Individual and Agency tiers.

Exact prices vary by plan, billing frequency and region; Dux‑Soup lists plan details on its site.

Contact for pricing

Your consumer rights in United Arab Emirates

Statutory cooling-off period

Under UAE consumer protection law, consumers generally have a 14‑day "cooling‑off" right for digital subscription services.

This statutory right may override or supplement a vendor’s own refund terms.

How this applies to Dux‑Soup

Dux‑Soup’s 31‑day refund window is more generous than the UAE minimum, but UAE consumers may still rely on statutory protections if needed.

If you encounter denial of a statutory refund, check relevant UAE consumer protection guidance and consider contacting the Directorate‑General for Consumer Protection for further clarification.

Customer experiences

Positive feedback

• Many users praise Dux‑Soup for strong LinkedIn lead generation capabilities and automation features (drip campaigns, personalization, sequences).
• Customer support is frequently described as fast, helpful and world‑class in several reviews.

Negative feedback

• Recurring complaints include high CPU usage and occasional freezing of users' computers during operation.
• Some users report bugs (e.g. double‑enrolment in campaigns) and difficulty obtaining refunds in those cases.
• Occasional reports of access problems or difficulty reaching support have been noted.

Documentation checklist

Before you cancel

• Export leads and data you need from Dux‑Soup (CSV/CRM export).
• Save copies of invoices and subscription confirmation emails.

When requesting refund or support

• Record purchase date and payment method to confirm eligibility for the 31‑day refund window.
• Collect screenshots or logs showing any technical issues (double enrollments, errors, etc.).
• Use the official help articles when following cancellation or refund steps: How to cancel and Refund policy.

Common mistakes

Not cancelling in the right place

Example: Trying to cancel through email or chat instead of using the account "Manage Account & Subscription" page.

Result: Cancellation may not take effect and you could be charged for another billing period.

Missing refund windows and store subscriptions

Example: Waiting past 31 days to request a refund or assuming a web cancellation applies to App Store/Google Play purchases.

Result: Refund eligibility is lost or the store retains control of refund decisions for store-based purchases.

Comparative recap

Quick feature comparison

After cancelling

Useful links

• Manage your account / cancel: https://app.dux-soup.com/web/profile
• Cancellation help article: How to cancel
• Refund policy: Refund Policy
• Get started / trial info: Dux‑Soup Get Started

If you need more help

If you believe a statutory right under UAE law applies (14‑day cooling‑off), raise the issue with Dux‑Soup support and retain documentation.

For unresolved disputes, consult UAE consumer protection guidance or local consumer authorities for next steps.

Address

Company address

Nonnenveld 783, Breda, NL

Support contacts

Use the official support site for help and contact forms: https://support.dux-soup.com.

Keep confirmation emails and support ticket IDs for any follow-up or disputes.