Cancel Dux-Soup: Easy Method

What is Dux-Soup

Overview

Dux-Soup is a LinkedIn automation tool operated by Supertec BV that helps automate outreach tasks such as profile visits, connection requests, and messaging.

It is offered in individual, team, and agency plans with cloud and local options to suit different workflows and seat counts.

Primary uses

Users typically deploy Dux-Soup for lead generation, drip campaigns, and managing multi-touch outreach on LinkedIn.

The product is available as a browser-based/web service and via mobile platform purchases through app stores.

How to cancel Dux-Soup

Cancel via Web (recommended)

To cancel a web subscription, sign in to your Dux-Soup account and use the account management area.

Follow the steps below to cancel from the web portal.

• Go to app.dux-soup.com/web/profile and log in.
• Navigate to "Manage Account & Subscription".
• Select the subscription you want to cancel and click "Cancel subscription".
• Confirm cancellation when prompted; you will retain access until the end of the current billing period.

Cancel via mobile platforms (iOS / Android)

For purchases made through the Apple App Store or Google Play, cancellations are typically handled through those stores.

Dux-Soup's Help Center does not list explicit steps for app-store cancellations, so use the account management features in your Apple or Google account.

• iOS: Open your Apple ID subscriptions in the App Store and cancel the Dux-Soup subscription there.
• Android: Open the Google Play Store app, go to Subscriptions, find Dux-Soup and cancel.

What happens when you cancel

Access after cancellation

When you cancel a subscription via the web, you retain access until the end of the current billing period as stated by Dux-Soup.

For app-store cancellations, access and timing follow Apple or Google Play subscription rules.

Data and renewal

Subscription billing stops or does not renew after cancellation according to the remaining paid period.

For account data retention and export, review Dux-Soup's privacy policy or contact support for specifics about your account data.

Will I get a refund?

Standard refund policy

Dux-Soup offers refunds only if you cancel a Pro, Turbo, Cloud, Team, or Individual subscription and request a refund within 31 days of purchase.

This 31-day window is Dux-Soup's stated refund period and is the primary condition for refund eligibility.

Agency and exceptions

Agency accounts receive refunds only for the pre-paid portion; any post-pay portion is non-refundable.

There is no mention of a 14-day EU-style cooling-off right in Dux-Soup's published policy; claims of other rights should be verified against local law.

Dux-Soup plans and pricing

Pricing overview

The following table summarises the main plans, their stated pricing and core features based on available data.

Notes on currency and VAT

Individual plans list USD pricing and approximate EUR equivalents. Team and agency plans may show EUR pricing directly.

VAT is not included in the listed prices and Nigeria-specific pricing is not displayed by Dux-Soup.

Your consumer rights in Nigeria

General guidance

Dux-Soup does not explicitly detail consumer rights specific to Nigeria on its site.

Local statutory consumer protections in Nigeria may provide additional rights beyond Dux-Soup's published policy.

Practical steps

If you believe local law gives you additional remedies, document your purchase and contact Dux-Soup support first.

Consider seeking independent legal advice or contacting a Nigerian consumer protection authority to confirm statutory rights.

Customer experiences

Positive feedback

Many users praise Dux-Soup for effective LinkedIn automation, ease of use, and useful drip campaign features.

Customer support is often described as timely and knowledgeable in several reviews.

Negative feedback

Some users report the software can use significant processor resources and may cause freezing on certain systems.

There are complaints about support being inaccessible in some cases and at least one report of a bug causing duplicate campaign enrollment.

Documentation checklist

What to prepare before contacting support

• Account email and username used for Dux-Soup.
• Order ID, invoice number or subscription reference.
• Date of purchase and billing period start/end dates.
• Platform of purchase: Web, Apple App Store, or Google Play.
• Screenshots showing subscription status, billing entries, or errors.

Additional materials that help

• Payment receipts from your bank or card statement.
• Any support ticket numbers or prior correspondence.
• Details of the requested remedy (cancel, refund, fix, or credit).

Common mistakes

Incorrect cancellation channel

One common error is canceling via the web when the subscription was purchased through the App Store or Google Play.

App-store subscriptions must be cancelled in the respective store account; web cancellations may not stop app-store renewals.

Missing documentation and timing

Another frequent mistake is not saving purchase receipts and waiting past the 31-day refund window.

Without proof of purchase or a timely refund request, Dux-Soup may decline a refund under its stated policy.

Comparative recap

Quick comparison

The table below summarises key plan differences and refund windows for a quick overview.

How to read the table

Prices mix USD and EUR as listed by Dux-Soup; VAT and local taxes are not included.

Refund eligibility generally depends on a 31-day request window after purchase.

After cancelling

Practical next steps

Save confirmation of your cancellation and any related emails or screenshots for your records.

If you requested a refund, keep proof of the refund request and follow up if you do not receive a response in a reasonable time.

Helpful links and contacts

Manage web subscriptions: app.dux-soup.com/web/profile.

For further assistance, consult Dux-Soup's Help Center on their website or contact support through the account portal.

Address

Company address

Supertec BV (Dux-Soup)

Nonnenveld 783, Breda, NL

Notes on contacting

Use the Dux-Soup website account or support channels for official correspondence and refund requests.

Keep all correspondence and receipts to support any consumer rights claims in Nigeria or elsewhere.