Cancellation Dux-Soup: Easy Method

What is Dux-Soup

Dux-Soup at a glance

Dux-Soup is a subscription software tool for LinkedIn automation. It is operated by Supertec BV and is based in Breda, Netherlands, with a listed cancellation address at Nonnenveld 783, Breda, Netherlands. The service is built for lead generation, especially for sales teams, recruiters, agencies, and solo operators who want to automate repetitive outreach work on LinkedIn.

The business model is recurring billing, not a one-time purchase. Dux-Soup states that subscriptions renew automatically at the end of each billing period unless you cancel, and there is no minimum commitment period specified in the published terms. That means many users in the Philippines sign up for a monthly plan, forget the renewal date, and only notice the next charge when it appears on their card, GCash-linked card, Maya card, or bank statement.

What users actually pay for

The paid plans focus on automation features that save time. Pro Dux includes automated profile visits, connection requests, follow-ups, one-to-one messages and InMails, lead tagging, lead organization, and export tools. Turbo Dux adds multi-step drip campaigns with up to 12 steps, campaign analytics, and CRM integrations such as HubSpot according to the pricing page.

Cloud Dux is the premium tier and moves automation into a cloud-hosted setup that can run around the clock even when your computer is off. For many Philippine users, that is the main jump in value: Pro handles basic outreach, Turbo adds campaign depth, and Cloud Dux removes the need to keep a device running all day.

How Dux-Soup behaves for users in the Philippines

Dux-Soup does not publish a Philippines-specific billing page in pesos, so local prices are usually conversions from US dollar pricing into PHP. Based on the verified pricing data, Pro Dux monthly is about ₱849, annual billed monthly is about ₱637, Turbo Dux monthly is about ₱2,755, Turbo annual billed monthly is about ₱2,066, and Cloud Dux monthly is about ₱4,149. Exchange rates and taxes can move the final amount a bit.

Here is the part many users miss: deleting the Chrome extension does not cancel the subscription. Manual cancellation inside your account is required. If you are planning to switch after canceling, alternatives mentioned in the research include Gojiberry.ai, HeyReach, and LinkedFusion, each aimed at LinkedIn outreach with different team and cloud features.

How to cancel Dux-Soup without getting billed again

Checks to do before you click cancel

If you are frustrated because the cancellation path is not obvious, you are not alone. A common local issue is that users remove the extension and assume billing stops, then get charged again on the next cycle. Before doing anything, open your billing email or account page and note your next billing date, your current plan name, and the amount charged, such as Pro Dux at about $15.00 (₱849) or Turbo Dux at about $49.00 (₱2,755).

Take three screenshots before canceling. Capture your current subscription page, your latest payment receipt, and any active campaigns or lead lists you may want to export. If you use Dux-Soup for lead generation, save your important data first because the company does not clearly state in the available sources how long account data stays accessible after cancellation.

• Open your account profile and confirm the exact plan.
• Check whether you are on monthly or annual billed monthly pricing.
• Export leads, tags, and campaign data you may need later.
• Save proof of the billing date and the most recent charge.

Exact web cancellation path inside your account

The main self-service route is through your web account. Dux-Soup’s own help page says you should log in at your Dux-Soup profile, go to Manage Account & Subscription, click your Dux-Soup subscription, and then click Cancel subscription. This path comes from Dux-Soup’s official cancellation article.

After you cancel, you can still use the subscription until the end of the current billing period without extra charge. That means if your next renewal is on April 18 and you cancel on April 10, access should continue until April 18, then stop before the next cycle begins. The official help article is here: How to cancel.

• Log in to your account.
• Open Manage Account & Subscription.
• Select your active subscription.
• Click Cancel subscription.
• Save the on-screen confirmation.

Cancel by email, chat, phone, or post

If the account page does not load or the cancel button fails, contact support right away on the same day. Dux-Soup lists email support at [email protected], chat on the official website, and phone support at +31 682122537 during Dutch office hours only. For users in the Philippines, that time-zone gap matters, so email and chat are usually faster than calling.

When you write to support, include your account email, plan name, last payment date, and a direct sentence saying you want the subscription canceled before the next billing date. The support site suggests customer service is responsive, and the small review sample is positive on speed. You can also send a registered letter to the company address if you want extra proof. If you prefer a digital equivalent of registered mail, services such as Postclic can create timestamped proof of sending, receipt, and opening with certified tracking.

• Email: [email protected]
• Phone: +31 682122537
• Chat: available on Dux-Soup official website
• Help page: Official cancellation instructions

After you cancel, here is what changes on your account

Access usually stays active until your billing date

Dux-Soup says you can continue using the subscription until the end of the current billing period after cancellation. In practical terms, canceling stops the next renewal, not the current paid access. This is useful if you still need a few days to export leads or wrap up campaigns before the plan expires.

The company does not mention any cancellation fee in the published terms, and no early termination fee was found. That means canceling early in the month should not trigger a penalty charge. The real risk is forgetting to cancel before the renewal date because the plan auto-renews under the same conditions each period.

Auto-renewal and account data

Dux-Soup’s terms say the subscription renews automatically at the end of each period unless you cancel or the company cancels it. If you do nothing, the same plan continues on the same recurring setup. For a monthly plan, that means another monthly charge. For an annual billed monthly setup, billing continues on that arrangement unless changed inside the account.

Data retention after cancellation is not specified in the available sources. Because of that gap, do not assume your lead lists, tags, drip sequences, or exports will remain available for a long time. Export what matters before your final paid day. That simple step can save you a lot of hassle if you decide to move to another LinkedIn automation tool.

Dux-Soup refund policy and what it means in the Philippines

The official refund window is 31 days

Many users get annoyed not by cancellation itself, but by the refund result. Dux-Soup’s published refund policy is fairly specific: you may get a refund only if you cancel your Pro, Turbo, or Cloud subscription and request a refund within 31 days of purchase. For Team and Individual licenses, the full amount is refundable within that 31-day window. For Agency accounts, only the pre-pay part of the invoice is refundable within 31 days, while the post-pay usage part beyond 31 days is not refundable.

The practical reading is simple: Dux-Soup does offer refunds, but the clock starts from purchase, not from when you remember to cancel. If you ask after day 31, your chances drop sharply based on the published policy. The refund article is here: Refund policy.

How to request a refund without wasting time

Use the same day strategy. Cancel in your account first, then email [email protected] with the subject line clearly stating Refund request within 31 days. Add your full name, account email, plan, purchase date, amount charged, and screenshots showing your cancellation confirmation and payment receipt. If you delay and support replies after day 31, your own evidence still shows you requested in time.

Dux-Soup does not publish a refund processing timeline in the available sources, so monitor your card or wallet statement closely after support confirms the refund. If your payment was made with a bank card, credit card, a GCash-linked card, or Maya card and you see a continued or unauthorized charge, Philippine users can raise a dispute with the bank or e-wallet provider. BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction, and DTI can also handle online subscription complaints under the Consumer Act, RA 7394.

• Cancel the subscription in the account first.
• Email the refund request within 31 days of purchase.
• Attach cancellation proof and payment proof.
• Watch your statement until the reversal appears.
• If billed again, ask your bank, GCash, or Maya for chargeback options.

Subscription terms that can catch Dux-Soup users off guard

Auto-renewal and commitment rules

The official terms say: your subscription automatically renews at the end of each period under the exact same conditions unless you cancel it or the company cancels it. That matters because many users treat Dux-Soup like a casual browser tool, when in fact it behaves like a standard recurring SaaS subscription. The source is the published terms and conditions page.

The terms also say there is no minimum commitment duration specified. Billing is in advance on a recurring basis, with periods such as daily, weekly, monthly, or annually depending on the selected plan. For most regular users, the plans shown publicly are monthly or annual billed monthly, so your real action point is simple: cancel before the next billing date if you do not want another charge.

Free trial conversion details

Dux-Soup says it may offer a free trial for a limited period and may ask for billing information when you sign up. If you provide billing details for the free trial, you will not be charged until the trial expires. On the last day of that trial, unless you canceled, the company will automatically charge the applicable subscription fee for the plan you selected.

That is the classic free trial conversion pattern. For users in the Philippines, set a calendar reminder at least two days before the trial ends, especially if your billing card is linked to other auto-pay services. The terms page is here: Terms and conditions.

Dux-Soup plans and pricing in Philippine pesos

Current plan table

Which plan costs the most and where savings show up

The least expensive published option in the verified data is Pro Dux annual billed monthly at about $11.26 (₱637). The most expensive is Cloud Dux monthly at about $73.77 (₱4,149). For users who only need basic LinkedIn outreach, Cloud Dux can feel expensive fast, especially if campaign performance is inconsistent or the extension skips profiles, which some users have reported.

The annual billed monthly price saves about 25 percent versus the plain monthly option for both Pro and Turbo based on the provided PHP amounts. Pro drops from ₱849 to ₱637, saving about ₱212 per month. Turbo drops from ₱2,755 to ₱2,066, saving about ₱689 per month. If you are about to cancel because of cost, that comparison tells you whether downgrading is a better move than leaving entirely.

Your rights as a subscriber in the Philippines

What Philippine consumer law can do for you

For Philippine users, the key law is the Consumer Act of the Philippines, Republic Act No. 7394. For online subscriptions like Dux-Soup, there is no universal statutory cooling-off rule for every digital purchase in the same way people often expect from other markets. The more specific seven working day cooling-off rule commonly applies to door-to-door or direct sales, not automatically to all online SaaS subscriptions.

So if you bought Dux-Soup online and want out, your strongest practical protection usually comes from the company’s own refund policy plus your payment dispute rights. If Dux-Soup charged you after you canceled, or refused to stop a recurring payment despite proof, RA 7394 supports a consumer complaint to the Department of Trade and Industry, or DTI.

How to escalate a complaint in the Philippines

Start with evidence. Save the cancellation screenshot, the email request, the amount charged, and the statement date. If support does not resolve a billing problem, file a complaint with DTI and include a short timeline with exact dates, such as purchase on March 2, cancellation on March 25, refund request on March 25, and continued charge on April 2. Clear dates make your complaint stronger.

If the charge was made through a card or e-wallet, contact your bank, credit card issuer, GCash, or Maya immediately and ask about a transaction dispute or chargeback. BSP rules commonly allow up to 60 days from the statement date for card disputes. This works best when you can show proof that you canceled before the renewal date. Dux-Soup’s terms mention auto-renewal, but they do not remove your right to dispute unauthorized continued charges.

• Law: Consumer Act of the Philippines, RA 7394
• Authority: DTI for consumer complaints
• Banking disputes: BSP framework and your issuer process
• Best evidence: cancellation screenshot and billing statement

What customers say about cancellation and support

Overall verdict from the available review sample

Based on the available sample, cancellation and support look generally easy rather than difficult. The review set shows 3 positive and 0 negative unique reviews, although this is a very small sample and should not be treated as the full picture. Local issue reports still matter: some users say deleting the extension does not cancel the paid subscription, and some say the tool can randomly stop or skip profiles during automation tasks.

The honest assessment is that Dux-Soup does not appear to use obvious cancellation tricks in the verified data, but the process can still trip people up because the true cancel action is inside the account area, not in the browser extension itself. That is where most avoidable billing mistakes happen.

Recurring themes and source summary

• "Le service client est très réactif (réponses dans l'heure) et a toujours su régler mes problèmes, Merci !!" (TrustPilot)
• "The team solved my issue in a couple of minutes. They were really helpful and nice." (TrustPilot)
• "I just started free trial of DUX SOUP this week. First rookie drip sequence was to a small audience of candidates, and I am eager to try a drip campaign to target companies for adding new clients. The presenter of the webinar 7/15/25 (Tony Giuliani) hosted by DUX SOUP was indeed relevant and interesting. Thank you!" (TrustPilot)

Documents to prepare before and after you cancel

What to save before ending the plan

A little prep makes cancellation smoother, especially if a refund or dispute becomes necessary. Save a screenshot of your current plan, the billing cycle, and the amount charged. If you are on Pro Dux at about $15.00 (₱849) or Turbo Dux at about $49.00 (₱2,755), capture that exact amount and date.

• Screenshot of the subscription page
• Latest receipt or invoice
• Next billing date
• Exported lead and campaign data

What to keep after cancellation

After you cancel, keep every piece of proof in one folder. Save the on-screen confirmation, any confirmation email, your refund request if applicable, and the next one or two monthly statements. If a continued charge appears later, these files will support a bank dispute or DTI complaint.

• Cancellation confirmation screenshot
• Support email thread
• Refund request message
• Bank, card, GCash, or Maya statement

Common mistakes that lead to extra charges

Deleting the extension and assuming billing stops

This is the biggest mistake in the local issue data. Removing the browser extension only removes the tool from your browser. It does not end the paid subscription. The fix is simple: log in to the account page and use Manage Account & Subscription > Cancel subscription.

A real-world example is someone uninstalling the extension on March 5, seeing no icon, and assuming everything is done, then getting charged again on March 18. The charge is preventable only if the account cancellation step was completed.

Missing the refund window and expecting a partial refund

Dux-Soup’s refund window is 31 days from purchase. Users who cancel later in the cycle often expect a pro-rated refund for unused days, but the published policy does not promise that. If you purchased on April 1 and request a refund on May 5, you are already outside the stated window.

The safer move is to request the refund the same day you cancel, with a screenshot attached. That creates a clear timestamp and avoids arguments about whether the request came in time.

Not saving proof of cancellation

If the page says canceled but you do not save the confirmation, you lose your best evidence. This becomes a headache if a future charge appears and support asks when you canceled. One screenshot with the date can settle that quickly.

Take note that support hours follow Dutch office hours. For users in the Philippines, that can slow same-day back-and-forth. Your own screenshots help bridge the time gap.

Ignoring automation issues before renewal

Some users report that Dux-Soup can randomly stop or skip profiles during automation tasks. If that is the reason you want to leave, do not wait until after renewal to test whether the problem persists. Check performance a few days before your billing date so you still have time to cancel if the tool is not delivering value.

This matters most on higher-cost plans such as Turbo Dux at about $49.00 (₱2,755) and Cloud Dux at about $73.77 (₱4,149). A single missed renewal on those tiers is a noticeable amount for many freelancers and small businesses.

A quick comparison of cancellation routes

Method table

How to choose the route that fits your situation

The web account route is the fastest because it is the official self-service path published by Dux-Soup. Email and chat are useful when the account page fails or when you also want a refund record. Registered mail is slower but can help if you want strong proof for a billing dispute.

There is no verified evidence in the provided sources that Dux-Soup bills through App Store or Google Play as a standard route, so most users should assume the direct account method is the relevant one unless their original purchase record clearly shows a mobile store billing channel.

What to do right after cancellation

Your immediate post-cancel checklist

As soon as the cancellation is done, take a screenshot of the confirmation and set a reminder for one day before the old renewal date and one day after it. That gives you two checkpoints: one to verify the plan is still marked canceled, and another to confirm no new charge appeared.

Monitor your statement for at least the next 30 to 60 days, especially if the last billing cycle was close to the date you canceled. If an unauthorized or continued charge shows up, contact your card issuer, bank, GCash, or Maya and ask for dispute steps under their chargeback process. BSP-related dispute windows commonly run up to 60 days from the statement date, and DTI can handle consumer complaints under RA 7394.

Alternatives and useful links

If you canceled because of cost, cloud preference, or campaign reliability, a few alternatives are already on the radar. Gojiberry.ai focuses on cloud-based workflows and analytics for B2B outreach. HeyReach is aimed at agencies and larger teams, with pricing starting around $99.00 (₱5,566). LinkedFusion is another LinkedIn automation option for users comparing features and pricing after Dux-Soup.

• Dux-Soup official website
• Official cancellation help
• Official refund policy
• Official terms and conditions
• Department of Trade and Industry

Physical cancellation address and when to use it

Company address for formal written requests

If you want to send a formal cancellation or billing dispute by post, use this company address:

• Nonnenveld 783, Breda, Netherlands

This route is not necessary for most users because Dux-Soup already provides self-service cancellation in the account area and support by email, chat, and phone. It becomes useful when you want an extra paper trail for a refund dispute or continued billing complaint.

Best practical use of the address for Philippine users

For users in the Philippines, post is slower and usually less convenient than canceling online. The simplest workflow is still account cancellation first, support email second, and postal notice only if you need stronger documentary proof. That layered approach gives you speed plus evidence.

The truth is, Dux-Soup’s cancellation process is more straightforward than many SaaS tools once you know where the button is. The real trap is not complexity. It is assuming the extension controls the subscription when the paid plan is actually managed in your web account.