Cancellation Evoice: Easy Method

What is Evoice

Overview

Evoice is a cloud-based virtual phone service that lets businesses manage calls, voicemail, and call forwarding online.

It provides business numbers, auto attendants, greetings, and scalable phone features for small and growing teams.

Key features

Features include multiple business numbers, custom greetings, call routing, and voicemail-to-email delivery.

The service is delivered as a subscription (site and mobile app access) and is managed via an Administrator account.

How to cancel Evoice

Web (direct / eVoice site)

• Log into your eVoice account as Administrator.
• Go to Billing in the top navigation.
• Select “Cancel Account” and follow the on-screen prompts.
• Note: there are no contracts or cancellation fees; numbers are held temporarily before reassignment. Port-out is recommended if you want to keep your number.

Mobile subscriptions (iOS and Android)

• iOS (App Store): Open iPhone Settings → tap your Apple ID/Name → Subscriptions → eVoice → Cancel Subscription.
• Android (Google Play): Open Google Play Store → tap menu → My apps & games → Subscriptions → eVoice → Cancel → Confirm.
• These follow the standard App Store or Google Play cancellation flows; refunds (if any) are handled per store policies.

Phone support and alternative paths

• You can also request cancellation via eVoice phone support: 1-877-581-5789 (general) or 1-866-761-8109 (technical).
• Have Administrator access and account details ready when you call to speed the process.

What happens when you cancel

Access and service period

After you cancel, your service typically continues until the end of the paid billing period.

You will retain access to features until that date; accounts are not usually cut off immediately unless otherwise stated.

Phone numbers and porting

Evoice holds cancelled numbers temporarily before reassigning them to other customers.

If you want to keep a number, initiate a port-out to another carrier before cancelling to avoid losing the number.

Data and account records

Voicemail, call logs, and account settings may be retained for a limited time; export or save important data before cancelling.

Keep copies of cancellation confirmations, receipts, and any porting authorizations for your records.

Will I get a refund?

Annual prepaid accounts

For annual prepaid accounts, there are no refunds after the first 30 days of service.

If you cancel within the initial 30-day window, check eVoice's official support terms for any pro rata or exception details.

Cancellation outside the initial 30 days

Outside the first 30 days, eVoice states there are no refunds for partial usage or inactivity.

Service will typically remain active until the end of your paid period; refunds are not provided for unused time.

Important exceptions and actions

• Refund eligibility may differ for purchases made through the App Store or Google Play - those follow the store's refund process.
• Document dates and confirmation messages when you cancel to support any dispute or refund request.

Evoice plans and pricing

Listed pricing (public)

Publicly listed eVoice plans are typically shown in USD on the eVoice website.

Official UAE pricing in AED was not found in available 2024/2025 sources; contact eVoice for local pricing.

How to get accurate UAE pricing

• Visit the official site to view current US-listed plans: eVoice official site.
• Contact eVoice sales or support to request pricing and billing options in AED for customers in the UAE.

Your consumer rights in United Arab Emirates

Key rights under UAE law

UAE Consumer Protection Law requires clear disclosure of cancellation and refund terms for services.

Consumers may be entitled to fair treatment, clear contract terms, and remedies if terms are unclear or misleading.

What to do if terms seem non-compliant

• Retain all contract terms, receipts, and screenshots showing the advertised cancellation and refund policy.
• Contact the UAE Ministry of Economy's Consumer Protection Department for guidance or to file a complaint: UAE Ministry of Economy - Consumer Protection.

Practical recommendations for UAE users

• Confirm refund and cancellation details in writing before pre-paying for annual plans.
• If you plan to keep a phone number, arrange porting to a UAE-compatible provider before cancelling.

Customer experiences

Positive feedback

Many users praise easy sign-up, a user-friendly interface, and helpful, knowledgeable support staff.

Customers value features such as multiple business numbers, greetings, auto attendants, and scalability.

Common complaints

Frequent negative reports include technical issues like app glitches, missed calls, and voicemail delays.

Other complaints reference billing confusion, poor follow-up, abrupt account suspensions, and difficulty cancelling.

What this means for you

• Expect generally usable features but confirm reliability for critical business use before full migration.
• Keep detailed records of interactions with support to resolve billing or suspension issues quickly.

Documentation checklist

Before you cancel

• Administrator login and account email address.
• Billing receipts, subscription ID, and payment method details.
• Phone numbers you wish to port and current provider account info for porting.

What to keep after cancellation

• Cancellation confirmation (email or on-screen screenshot) and cancellation date.
• Port-out authorizations and any RCF/LOA documents required by the gaining carrier.
• Copies of key voicemails or call logs you may need for records.

Common mistakes

Missing porting steps

Many users assume cancelling will preserve their number; without porting, numbers may be reassigned.

Always start the port-out process to the new carrier before cancelling your eVoice account.

Assuming automatic refunds or pro rata credits

Users sometimes expect prorated refunds for unused time; eVoice states no refunds after the initial 30 days for annual prepaids.

Check store-specific refund rules for purchases made via Apple or Google before cancelling.

Not keeping cancellation proof

Failing to save cancellation confirmations can make disputes difficult to resolve.

Save screenshots, emails, and reference numbers when you cancel or request support.

Comparative recap

Quick comparison table

Which option to choose

• Use the web Billing portal for the fastest, documented cancellation and confirmation.
• Use App Store/Play Store flows for subscriptions billed via those stores.
• Call support only if you need help or cannot access the Administrator account.

After cancelling

Follow-up actions

Confirm you received a cancellation confirmation and retain it for your records.

If you need to keep your number, ensure porting to the new carrier completes before the eVoice number is released.

Helpful official links and contacts

• eVoice official site: https://www.evoice.com/
• eVoice support portal (for help articles and contact options): https://support.evoice.com
• UAE consumer protection guidance: UAE Ministry of Economy - Consumer Protection
• eVoice phone support: 1-877-581-5789 (general), 1-866-761-8109 (technical).

Address

Company address

Evoice

700 W 7th St, 15th Floor, Los Angeles, California 90017, United States

Support contact

For account and billing issues, use the eVoice support portal or call the support numbers listed above.

Keep your account details nearby when contacting support to speed verification and resolution.