Cancel Evoice: Easy Method

What is Evoice

Overview

Evoice is a cloud-based virtual phone service that provides business phone numbers, call routing, voicemail, and related telephony features.

It is used by small and medium businesses to manage inbound calls, set up phone trees, and present toll‑free or local numbers without traditional phone hardware.

Core features

Key capabilities commonly highlighted include call routing, phone trees, voicemail-to-email, and toll‑free/local number provisioning.

Feature availability and the mobile app are part of the service, but user experiences on reliability and apps vary.

How to cancel Evoice

Cancel via the eVoice dashboard (recommended)

• Log into your eVoice account as the Administrator.
• Click "Billing".
• Select "Cancel Account" and follow the on-screen prompts to confirm cancellation.
• Note: the number is placed on hold and then reassigned; to keep your number you must port it out before or immediately after cancelling.

Cancel via mobile app store subscriptions

• iOS (App Store): Open iPhone Settings → tap your Apple ID name → Subscriptions → eVoice → Cancel Subscription.
• Android (Google Play): Open Google Play app → menu → My apps → Subscriptions → eVoice → Cancel → confirm.
• If you subscribed through an app store, cancelling the store subscription may be required in addition to or instead of cancelling in the eVoice dashboard.

Notes and alternatives

• There are no stated long-term contracts or cancellation fees; annual pre‑paid accounts have specific refund rules (see refunds section).
• If you need help, contact eVoice support via your account dashboard or the help pages.

What happens when you cancel

Account access and service

After cancellation you will typically lose the ability to make or receive calls through your eVoice account according to the service end date.

Access to the dashboard may remain for billing or administrative follow-up, but active telephony services will stop.

Phone numbers and porting

Numbers are placed on hold and then reassigned after cancellation unless you port the number out to another provider.

If you want to keep a number, start the port-out process early; porting requirements and fees may apply.

Data, voicemails and records

Voicemail, call logs and recordings may become inaccessible after the service ends - download any needed data before cancelling.

Keep screenshots or confirmation emails of cancellations and any billing adjustments for your records.

Will I get a refund?

Main refund policy

Evoice provides a 30‑day money‑back guarantee for annual accounts if you cancel within the first 30 days of service.

For prepaid annual accounts, no refunds are provided after the first 30 days.

Exceptions and important conditions

• No refunds are provided for inactivity.
• There is no mention in eVoice’s public policies of a New Zealand 14‑day statutory cooling‑off right.
• If you subscribed via an app store, refunds and timing may be governed by Apple or Google policies in addition to eVoice terms.

Evoice plans and pricing

Overview

Publicly available sources do not provide confirmed New Zealand pricing or NZD amounts for eVoice plans for 2024/2025.

Pricing may be billed in USD or via local app store pricing tiers; check the app store or your account for exact charges.

How to find current pricing

Check the eVoice dashboard, the New Zealand App Store or Google Play listing for up‑to‑date pricing.

Contact eVoice sales or support directly if you need a formal NZD quote or billing clarification.

Your consumer rights in New Zealand

Statutory consumer protections

New Zealand consumers have statutory rights under laws such as the Consumer Guarantees Act for goods and services to be fit for purpose and provided with reasonable care and skill.

These rights exist regardless of a provider’s stated policies and may apply to aspects like service reliability and repairs.

Steps to assert your rights

• Contact eVoice support and state the specific issue and remedy you seek (repair, replacement, refund, or cancellation).
• If unresolved, keep records and consider lodging a dispute with your payment provider or seeking advice from New Zealand consumer organisations.
• For guidance, consult local resources such as the Commerce Commission or Citizens Advice Bureau.

Customer experiences

Positive feedback

• Support staff are frequently praised for being knowledgeable and helpful in specific cases (for example restoring accounts or recovering toll‑free numbers).
• Long‑term users report that eVoice meets business needs with useful features like call routing and phone trees.
• Small businesses note easy sign‑up and a generally user‑friendly experience for core features.

Negative feedback

• Mobile app problems: reports of missed calls/voicemails, failure to update, and needing to use the web dashboard to see missed items.
• Customer support issues: some users report long wait times, billing confusion, rude responses, or poor follow‑up.
• Reliability and billing: occasional sudden suspensions, over‑charging, and slow service restoration have been reported.

Documentation checklist

Essential documents

• Account administrator email and login details.
• Recent billing statements or receipts showing payments and subscription dates.
• Cancellation confirmation email or screenshot from the dashboard.

Helpful extras

• Proof of identity if requested by support for account verification.
• Port‑out authorization forms and the receiving provider’s instructions if you plan to keep your number.
• Screenshots of voicemails, call logs or errors to support any complaints.

Common mistakes

Mistakes when cancelling

Failing to port your number before or immediately after cancelling is common - numbers are placed on hold and then reassigned.

If retaining the number is important, begin the porting process early and confirm timelines with both providers.

Mistakes about refunds and subscriptions

Assuming a 14‑day statutory cooling‑off period applies based on NZ rules can lead to surprise; eVoice’s public terms reference a 30‑day window for annual refunds only.

Also, cancelling an app store subscription without cancelling the account (or vice versa) can leave you incorrectly billed or without service.

Comparative recap

At a glance

The table below summarises key points about eVoice from a cancellation and user‑experience perspective.

When to consider alternatives

Consider alternatives if you require guaranteed local NZ support, transparent NZD billing, or consistently reliable mobile app performance.

After cancelling

Immediate next steps

• Download any voicemails, call logs, or recordings you need before service ends.
• If you wish to keep your number, start the port‑out process immediately and confirm fees and timelines with the gaining provider.
• Save cancellation confirmation and any support correspondence for future reference.

Useful links

• eVoice main site
• eVoice support / help center
• Apple Support (subscriptions)
• Google Play Help (subscriptions)
• New Zealand consumer protection resources

Address

Evoice corporate address

Evoice

114 Fifth Avenue, 15th Floor

New York, NY 10011

United States of America

Additional contact options

No New Zealand postal address was located in public sources; contact via the eVoice dashboard or support pages is the usual route.

If you need local advice about your consumer rights, contact New Zealand consumer advice organisations listed above.