cancellation Fireflies: Easy Method

What is Fireflies

Quick definition

Fireflies is an AI-powered meeting assistant that records, transcribes and summarizes meetings across conferencing platforms.

It integrates with tools like Zoom, Google Meet and Slack to automate notes, search conversations and surface action items.

Who uses it

Teams and individuals use Fireflies to save time on manual note-taking and to create searchable archives of conversations.

Use cases include sales calls, project meetings, interviews and in-person recordings via the mobile app.

How to cancel Fireflies

Cancel via Fireflies web app (recommended)

• Log in to the Fireflies web app at fireflies.ai.
• Go to Settings → Account Settings → Manage Subscription → Cancel Subscription.
• Follow on-screen prompts to confirm; your service typically continues until the end of the current billing cycle.

Cancel AI Credits and alternate routes

• To cancel AI Credits: Settings → Account Settings → AskFred & AI Credits, or Billing → AI Credits → Edit → Cancel.
• If you prefer, email support at [email protected] requesting cancellation; include your account email and plan details.
• Notes: App Store / Google Play cancellation is not specifically documented; cancellation is most reliably done via the web dashboard or support.

What happens when you cancel

Access and billing

After cancellation your paid features typically remain active until the end of the current billing cycle.

Auto-renewal stops at the next renewal date; you will not be charged again after the cycle ends unless you reactivate.

Data and account state

Recorded meetings, transcripts and AI summaries are usually preserved in your account after cancellation.

You can export or delete data from the dashboard; consider exporting important files before any account changes.

Will I get a refund?

Refund policy overview

• Monthly plans: Full refund if you used ≤ 3 meetings and ≤ 7 days; pro-rated refund if over those limits. Stripe may deduct a $3 processing fee. Official refund policy.
• Annual plans: Full refund if you used ≤ 20 meetings and ≤ 7 days; annual plans are not pro-rated. Official refund policy.
• AI Credits add-ons are not refundable under the standard policy.

Exceptions and timelines

• Refunds are processed within 5 - 10 business days once approved.
• The broader billing guidance notes Fireflies does not generally offer refunds for subscriptions or AI credit purchases, but exceptions can be made by support. See Manage subscriptions & billing.

Fireflies plans and pricing

Pricing summary (AED, monthly equivalent)

The prices below reflect AED equivalents based on USD pricing (1 USD = 3.6725 AED) and are billed annually unless noted.

Plan table

Your consumer rights in United Arab Emirates

Legal context

UAE consumer protection law, such as Federal Decree-Law No. (15) of 2020, grants rights for defective goods and services.

However, digital service cancellation and refund specifics are typically governed by the provider's published policy unless local law imposes stronger consumer protections.

How this applies to Fireflies

• Fireflies publishes its refund conditions rather than offering a statutory 14-day cooling-off period for UAE customers.
• If you believe local law entitles you to a remedy beyond Fireflies' policy, consider contacting UAE consumer protection authorities or seeking local legal advice.

Customer experiences

Positive feedback

• Users report strong transcription and summary accuracy across accents and mixed languages.
• Reviewers praise integrations, time savings and ease of onboarding, especially for remote teams.

Common complaints

• Some find the auto-join bot intrusive or disruptive in meetings.
• Other issues include occasional speaker-attribution errors, limited in-meeting multi-language support, and mixed experiences with customer support.

Documentation checklist

Before you cancel

• Export important transcripts, summaries and recordings you wish to keep.
• Note your account email, subscription plan and billing cycle dates.

Links and references

• Cancellation & billing guide: Manage subscriptions, billing & refunds.
• Refund policy and AI Credits cancellation: Refund policy and AI Credits cancellation.
• Support email: [email protected].

Common mistakes

Assuming immediate loss of access

Some users expect features to stop immediately after cancellation. In most cases paid features remain until the billing cycle ends.

Check the exact end date in your account to avoid confusion.

Missing refund eligibility rules

Users sometimes assume all cancellations qualify for full refunds. Refund eligibility depends on plan type, usage (number of meetings) and timing.

Review the refund conditions carefully before requesting a refund to avoid surprises.

Comparative recap

At-a-glance comparison

After cancelling

Next steps

• Export any transcripts and recordings you want to save from the dashboard before the billing cycle ends.
• Confirm cancellation by checking your account settings and any confirmation email from Fireflies.

Support and appeals

• For refunds or exceptions, contact support: [email protected].
• Official help pages: Manage subscriptions, billing & refunds and Refund policy.

Address

Company headquarters

Fireflies.ai

5424 Sunol Blvd, Ste 10-531, Pleasanton, CA 94566, USA

Support contact

Email: [email protected]

Website: https://fireflies.ai/