cancellation Fireflies.Ai: Easy Method

What is Fireflies.Ai

Overview

Fireflies.Ai is a subscription-based software that records, transcribes and summarizes meetings automatically. It integrates with meeting platforms such as Zoom and Google Meet to capture audio and produce searchable transcripts and AI summaries.

Primary uses

Typical uses include meeting note automation, searchable call records, team collaboration on transcripts, and AI-generated highlights. The service is used by individuals and teams for productivity and documentation.

How to cancel Fireflies.Ai

Cancel via Web (direct via Fireflies app)

• Log into your account at the Fireflies web app (app.fireflies.ai).
• Go to Settings → Account Settings → Manage Subscription.
• Click “Cancel Subscription” (or “I want to cancel subscription”), leave feedback if requested, click Continue then Cancel.
• After cancellation the account will downgrade to the Free tier.

Cancel via App Store, Google Play or Email

• App Store (iOS): Subscriptions purchased through Apple are managed in your Apple ID subscriptions. Fireflies help documentation does not provide direct iOS cancellation steps; use Apple’s subscription settings to cancel.
• Google Play (Android): Subscriptions purchased through Google Play are managed in the Google Play Subscriptions area. Fireflies does not provide a direct Android cancellation flow; use Google Play to cancel.
• Email (preferred for direct support): Send a cancellation request from the registered account email to [email protected]. Include account email and any subscription identifiers to speed processing.

What happens when you cancel

Access and renewals

After cancellation the account downgrades to the Free tier as noted in the account settings flow. You will not be billed for subsequent renewal cycles once cancellation is completed.

Data and account status

Your recordings and transcripts remain in your account subject to Free-tier storage limits. It is good practice to export important transcripts and assets before cancellation or downgrade.

Will I get a refund?

Monthly plans

• Full refund: Eligible if you used Fireflies for 7 days or fewer and logged 3 meetings or fewer.
• Pro-rated refund: Eligible when usage exceeds 7 days or more than 3 meetings (pro-rated amount may apply).

Annual plans and other rules

• Annual plan full refund: Eligible if used Fireflies for 7 days or fewer and logged 20 meetings or fewer.
• Annual pro-rated refund: Not available for annual plans.
• Refunds apply only to subscription plans, not to AI Credits add-ons.
• Processing time: Refunds take 5 - 10 business days to reflect. The payment card must remain saved in the account to process the refund.

Fireflies.Ai plans and pricing

Pricing table

Notes on pricing

Fireflies publishes prices in USD on its site; the AED figures above use a conversion assumption of 1 USD = 3.67 AED. Official billing and exact local pricing are shown in your account at checkout.

For final prices and local taxes, check the official site or your account billing page at https://fireflies.ai.

Your consumer rights in United Arab Emirates

Statutory rights

There is no UAE-specific statutory 14-day cancellation/refund right referenced in Fireflies’ policies. The EU 14-day right-of-withdrawal does not apply to UAE users for Fireflies services.

How Fireflies handles UAE customers

• Fireflies follows its internal refund policy and usage thresholds rather than an explicit UAE statutory cooling-off period.
• If you have questions about local consumer protections, consult UAE consumer protection authorities or legal counsel.
• Official terms are available at https://myfirefly.ai/terms/.

Customer experiences

Positive feedback

Users frequently praise transcription accuracy, speed, and an easy-to-use interface. Reviewers in the UAE highlight value for money and the convenience of mobile apps and fast access to notes.

Negative feedback

Common complaints include occasional transcription mistakes, automatic joining of meetings (which some users find intrusive), and frustrations with billing or support experiences reported by some reviewers.

Documentation checklist

Before you cancel

• Export important transcripts and summaries you want to keep.
• Check which account email and payment method are on file.
• Note subscription start date, billing invoices and recent charges.

What to include in your cancellation request

• Account email address (the one registered with Fireflies).
• Subscription ID or invoice number if available.
• Clear request to cancel and whether you request a refund (include reasons and dates).
• Screenshots of billing or receipts if disputing a charge.

Common mistakes

Cancelling via the wrong place

Example: cancelling through Fireflies web settings when the subscription was purchased through Apple or Google. If you bought via Apple/Google you must cancel through those stores, not only through Fireflies.

Missing refund conditions

Example: requesting a full refund after exceeding the usage thresholds (days or meetings). Check the 7-day/meeting limits for monthly and annual plans to confirm eligibility before requesting a full refund.

Comparative recap

At-a-glance table

How to choose

• Pick Free to evaluate the product and export key transcripts before upgrading.
• Choose Pro if you need more storage and unlimited AI summaries.
• Choose Business or Enterprise for team analytics, advanced compliance and dedicated support.

After cancelling

Helpful links

• Login and account management: https://app.fireflies.ai
• Official site and product info: https://fireflies.ai
• Terms and refund policy: https://myfirefly.ai/terms/
• Support email: [email protected]

Next steps after cancellation

Export any needed transcripts and check your account to confirm the downgrade to Free. Verify that no future charges are scheduled and keep copies of cancellation confirmations.

If you requested a refund, monitor your payment method for the 5 - 10 business day processing window and follow up with support if it does not appear.

Address

Company address

Fireflies.Ai (corporate contact): 5424 Sunol Blvd, Ste 10-531, Pleasanton, CA 94566, USA.

Contact channels

Primary support email: [email protected]. For account changes, log into app.fireflies.ai.