cancellation Infotracer: Easy Method

What is Infotracer

Service overview

Infotracer is an online background-check and public-records service that provides people searches, property information, and other public data on individuals and businesses.

The service is delivered as a subscription or single-report access, allowing instant lookups through Infotracer's website and related apps or platforms.

Who uses it

Typical users include employers, private investigators, renters, and individuals checking public records for personal or professional reasons.

Use cases commonly involve screening, basic research, and access to publicly available records rather than guaranteed comprehensive investigative reports.

How to cancel Infotracer

Cancel via web account (recommended)

• Log in to your account on Infotracer.
• Go to My Account → Manage Subscription → Cancel subscription and follow the confirmation prompts.
• Save or screenshot the cancellation confirmation for your records.

Cancel by email, phone or contact form

• Email: send a cancellation request to [email protected] including your account email, order number (if available), and date of purchase.
• Phone: call Infotracer support at +1 800-791-1427 to request cancellation and request a confirmation reference.
• Alternative: use the website contact form or postal mail to the Data Management address (see Address section below) if required.

What happens when you cancel

Access and billing

Cancellation takes effect immediately upon confirmation, but you remain responsible for any charges already billed prior to cancellation.

Access to subscription features may continue until the end of the current billing cycle depending on how the account and payment were processed.

Third-party platform subscriptions

If you subscribed through the Apple App Store or Google Play Store, cancellations and refund handling are governed by those platforms' terms.

Infotracer defers to platform rules for app-store purchases, so you may need to cancel and request refunds through your Apple or Google account.

Will I get a refund?

General refund policy

Infotracer does not clearly guarantee a general right to refund once service access has been delivered; fees are typically non-refundable after service delivery.

In many cases, once the product or digital service has been provided, the right to withdraw is limited or waived.

Exceptions and how to request

• Refunds may be offered in exceptional cases, such as unauthorized purchases or inability to deliver requested records.
• To request a refund, contact [email protected] with details and evidence (order number, screenshots, explanation).
• Some users have reported receiving refunds after contacting support for billing issues or unwanted trial conversions; outcomes are decided case-by-case.

Infotracer plans and pricing

Pricing overview

Publicly available, consistent pricing details for Infotracer plans were not verifiable at the time of writing.

Contact Infotracer directly for the most accurate and up-to-date pricing information.

Your consumer rights in United Arab Emirates

General protections

UAE consumer-protection frameworks guard against unfair commercial practices and require clear information on pricing and renewal terms.

However, digital services that deliver immediate access often limit statutory withdrawal rights once the service is provided.

Practical steps for UAE residents

• Keep payment records, order confirmations, and screenshots to support any dispute.
• If charged without consent, contact your bank or card issuer promptly to report and dispute the transaction.
• You may file a complaint with the UAE Ministry of Economy's Consumer Protection department; see economy.gov.ae.

Customer experiences

Positive feedback

Many customers praise Infotracer's customer service for being courteous and efficient when resolving billing or account issues.

Verified reviewers report successful, prompt resolutions and refunds in some billing dispute cases.

Negative feedback

Common complaints include unexpected recurring charges after free trials and unclear automatic renewal terms.

Some users report incomplete or outdated search results compared with expectations for comprehensive background checks.

Documentation checklist

What to gather before contacting support

• Account email address and username used with Infotracer.
• Order number, invoice, receipt, or transaction date and amount.
• Proof of cancellation attempts (screenshots, confirmation messages).

Additional helpful items

• Bank statement line showing the charge.
• Copies of correspondence with support and any case or reference numbers.
• Clear description of the requested outcome (refund, cancellation confirmation, stop future charges).

Common mistakes

Assuming cancellation is automatic

Many users assume cancelling access to the app removes the subscription; cancelling the app does not always cancel the billing subscription.

Always confirm cancellation in your Infotracer account or with the platform where you subscribed.

Missing documentation

Not saving confirmation emails or screenshots makes disputes harder to resolve and may delay refunds or corrections.

Collect and keep all transaction IDs and correspondence when you cancel or request a refund.

Comparative recap

At-a-glance comparison

After cancelling

Confirm cancellation and monitor billing

Save the cancellation confirmation and monitor your bank or card statements for any further charges.

If you see unauthorized charges, contact your card issuer immediately to dispute the transaction.

Useful links and contact points

• Infotracer official site: infotracer.com
• Support email: [email protected]
• Apple refunds: Apple refund & subscription support
• Google Play refunds: Google Play refund & subscription support
• UAE consumer protection: Ministry of Economy

Address

Mailing address

Data Management Department

InfoTracer, PO Box 103068, Boston, MA 02113, United States

Support contacts

Email: [email protected]

Phone: +1 800-791-1427