Cancel Infotracer: Easy Method

What is Infotracer

Service overview

InfoTracer is an online people-search and public-records service that provides background reports, address histories, criminal records, property records and social media links.

Where it operates from

InfoTracer appears to be a US-based company offering instant access to aggregated public-data reports for subscribers.

The service is typically sold in USD and does not advertise New Zealand - specific pricing or local offices.

How to cancel Infotracer

Cancel via the website (recommended)

• Log into your InfoTracer account on the website.
• Go to Account, Membership, or Billing settings to view subscription details.
• Select the Cancel option or stop auto-renewal to end the subscription.
• Look for and save any on-screen confirmation or confirmation email after cancelling.

Alternative cancellation methods

• Send an email to [email protected] requesting cancellation and ask for written confirmation.
• Call customer service at 800-791-1427 to request cancellation and a confirmation number.
• As a last resort for data removal or opt-out, some users reference the company PO Box address for postal requests (see Address section below).

What happens when you cancel

Access after cancellation

Cancellation typically stops auto-renewal immediately, but access may continue until the end of your current billing period.

Keep any confirmation messages showing the end date or remaining access period.

Data and account status

Cancelling a subscription generally prevents future charges but does not necessarily remove the account or any reports you previously accessed.

If you need data deletion or opt-out, contact support and request the specific action in writing.

Will I get a refund?

General refund policy

InfoTracer does not offer a universal statutory 14‑day refund for subscriptions; refunds are handled case-by-case by the company.

There is no advertised New Zealand-specific refund guarantee on the service pages.

Common exceptions and outcomes

• Refunds may be offered for unauthorized purchases or when the service cannot deliver requested records.
• Many customer reports indicate refunds have been issued after contacting support for unexpected or trial charges.
• Documented proof and prompt contact increase the chance of a refund being granted.

Infotracer plans and pricing

Pricing summary

All pricing below is presented in USD as listed by InfoTracer sources and third‑party reviews.

No New Zealand specific pricing or NZD values were found on official pages.

Plan details

Your consumer rights in New Zealand

Cooling-off and digital services

New Zealand consumers generally have a 14‑day 'cooling‑off' expectation for many purchases, but instant-access digital services may be excluded once the service is fully provided.

This means a 14‑day refund right does not automatically apply to services that begin immediately.

Misleading conduct and complaints

Under New Zealand consumer protection rules, misleading or deceptive conduct is prohibited.

If renewal terms or trial conditions were not clearly disclosed, you may have grounds to complain to New Zealand consumer authorities such as Consumer Protection or the Commerce Commission.

Customer experiences

Positive experiences

Many customers praise InfoTracer's customer service for being courteous, helpful and responsive to billing queries.

Users commonly report that refunds for unexpected or trial charges were processed promptly after contacting support.

Negative experiences

Frequent complaints include unexpected billing from trial auto-renewals where users were unaware they needed to cancel.

Some users report difficulty cancelling or being billed after attempts to cancel through PayPal or other intermediaries.

Documentation checklist

What to record before and after cancelling

• Account username or email and subscription plan details.
• Timestamps and screenshots of cancellation pages or buttons.
• Confirmation emails, chat transcripts or reference numbers from support calls.
• Bank/credit card statements showing the charge you dispute.

Why documentation matters

Having clear evidence speeds up refund requests and disputes with your bank or card issuer.

Documented attempts make it easier to escalate a complaint to consumer authorities if needed.

Common mistakes

Assuming trial cancellations are automatic

A common error is assuming a free or low-cost trial will end automatically; many trials auto-renew into paid subscriptions unless you cancel.

Not saving confirmation or using the wrong cancellation route

Customers sometimes rely on deleting an app or stopping payment via one channel and do not obtain written confirmation from InfoTracer.

Always request and save a cancellation confirmation from InfoTracer to avoid continued billing.

Comparative recap

Key comparisons

The table below summarises InfoTracer strengths and typical issues based on user reports and policy notes.

At-a-glance comparison

After cancelling

Next steps if you are still billed

If you continue to be billed after cancellation, contact InfoTracer support with your documentation and request written confirmation of cancellation.

If the company does not resolve the issue, contact your bank or card issuer to dispute the charge and provide your evidence.

Helpful links

• New Zealand Consumer Protection - guidance on consumer rights and complaints.
• Commerce Commission New Zealand - information on misleading or deceptive conduct.
• InfoTracer cancellation guide (third party) - step‑by‑step cancellation options.

Address

Company mailing address

InfoTracer is US‑based and user opt‑out or postal correspondence is typically directed to the US mailing address below.

Mailing address (for postal requests)

PO Box 103068, Boston, MA 02113, USA