Cancellation Infotracer: Easy Method

What is Infotracer

What the service does and how it makes money

Infotracer is a subscription-based search tool focused on public records, background checks, people search, property data, and business lookups. The service is aimed mainly at the United States market, and its official help page and terms do not show Philippines-specific support, pricing, or local features "No information found in Terms of Service" (infotracer.com).

For most users, the key issue is simple: you may sign up for a search, then realize you are on a recurring membership. Available pricing data shows a Monthly Unlimited Membership at $24.95 (₱1,396) per month (aicontentgen.com). Some user reports also mention charges appearing after a trial period, which lines up with complaints about unclear billing.

Main features people usually pay for

Users generally pay for ongoing access to search results rather than a one-time report. Infotracer is described as offering in-depth background checks, public record searches, and people search tools for individuals, businesses, and properties (aicontentgen.com).

That means the paid value is in repeated lookups, not ownership of downloaded content. If you only needed one report, the monthly fee of $24.95 (₱1,396) can feel expensive very quickly, especially if the renewal date passes before you cancel.

Availability in the Philippines

Here is the truth: Infotracer does not appear to offer localized Philippines pricing, local language support, or payment guidance for Filipino users in its published terms. The only verified support channels are the help page, email at [email protected], and phone at +1 (800) 791-1427 with 24/7 hours (infotracer.com).

For users in the Philippines, this matters because overseas billing can be harder to dispute and support response times can feel slower during Philippine daytime hours. Local complaints gathered in research mention two recurring issues: unexpected charges after the trial period ends and difficulty reaching support during peak hours.

How to cancel Infotracer without getting billed again

Before you cancel, do these checks

Many Infotracer users get frustrated because the cancellation path is not clearly spelled out in the published terms, and some people say they were charged again even after trying to cancel. Before doing anything, open your account, note your next billing date, take a screenshot of your plan name, and save any search results you may still need "No information found in Terms of Service" (infotracer.com).

Also save your payment proof. For a Philippine user, that can mean a card statement, GCash card record, Maya card transaction, or bank app screenshot showing the last charge of $24.95 (₱1,396). If you later need a refund request or chargeback, this evidence saves time.

Cancel through the website or account page

The official terms do not provide a verified click-by-click path for web cancellation, so the process is less transparent than it should be. Start with the official help page at Infotracer Help, then sign in to your account and look for common billing menus such as Account, Membership, Subscription, Billing, or Cancel Membership.

If you find a cancellation form, do not assume submission alone is enough. One user wrote, "The link to go in and cancel your subscription will lead to you filling out a form. The form does absolutely nothing, I tried it multiple times and the reoccuring charge still showed up." (TrustPilot) Because of complaints like this, take screenshots of every page, especially the final confirmation page and any reference number.

Heads up: if you see a retention page with a discount or a prompt asking you to stay, continue until you reach a clear confirmation message. Some users have reported unexpected charges after a trial period ends, which suggests the billing flow may be more aggressive than the cancellation flow.

Cancel by email or phone if the account path is unclear

If the website does not give you a clean confirmation, contact support right away on the same day. The verified channels are [email protected] and +1 (800) 791-1427, with support listed as 24/7 (infotracer.com).

When you email, use a direct subject line such as "Cancel my Infotracer membership before next billing date." Include your full name, account email, last four digits of the card if relevant, the date of the last charge, and a request for written confirmation. In the Philippines, written proof matters because banks and e-wallet providers often ask for screenshots if you later dispute a charge.

When you call, ask the agent for the exact cancellation date and a confirmation email while you are still on the line. If no email arrives within a few minutes, send your own follow-up message to [email protected] summarizing the call time, the number used, and the cancellation request.

Cancel by registered mail if you want stronger proof

If online and support channels feel unreliable, you can also send a cancellation letter to the mailing address listed for the Data Management Department. This is slower, but it gives you a stronger paper trail. A modern option some users prefer is a certified digital letter service such as Postclic, which provides timestamped proof of sending, receipt, and opening without a trip to the post office.

Use a short letter that includes your full name, account email, billing amount of $24.95 (₱1,396), and a clear statement that you are cancelling before the next renewal. Send it early enough to allow 5 to 10 business days for delivery and processing.

What changes after your cancellation request goes through

Access to searches and membership benefits

Infotracer does not clearly state in the published terms whether access continues until the end of the paid billing period or ends immediately after cancellation "No information found in Terms of Service" (infotracer.com). In practice, you should assume the safer scenario: cancel early, export anything useful right away, and do not rely on extended access.

If your current cycle renews monthly at $24.95 (₱1,396), the most practical assumption is that access may remain until the next billing date, but this is not promised in the verified terms. That uncertainty is exactly why screenshots and confirmation emails matter.

What happens if you do nothing

The published terms reviewed here do not clearly spell out auto-renewal, commitment duration, or free trial conversion details "No information found in Terms of Service" (infotracer.com). Still, user complaints about post-trial billing strongly suggest that recurring charging can continue unless you cancel in time.

For Filipino users, the risk is familiar: you sign up for a quick search, forget the billing date, then see another overseas charge on your card statement. Set a calendar reminder at least 3 days before the expected renewal date so you have time to contact support if the account page fails.

Infotracer refund policy and how to ask for your money back

What the official terms say about refunds

Infotracer's published terms do not provide a clear general refund policy, unused-period refund rule, or billing-error refund process "No information found in Terms of Service" (infotracer.com). There is also no verified statement in the available terms about pro-rated refunds after cancellation.

That makes refund success less predictable than it should be. Based on user feedback, some people have received one refund and then faced another charge later, which is worse than a simple denial because it creates a second dispute to resolve.

Your rights in the Philippines for online subscriptions

In the Philippines, subscription complaints are commonly handled under the Consumer Act of the Philippines, Republic Act No. 7394. There is no universal cooling-off period for all online purchases, but door-to-door and direct sales can have a 7 working day cooling-off period, while many online platforms use 7 to 14 days as a business practice rather than a fixed statutory rule.

For an online service like Infotracer, the practical takeaway is this: if billing was unclear, if you were charged after cancellation, or if the charge was unauthorized, you can file a complaint with the DTI and also dispute the transaction with your card issuer, bank, GCash, or Maya. Save every screenshot because RA 7394 complaints move faster when your timeline is documented.

How to request a refund step by step

Start with email because you need written proof. Send your request to [email protected] and include the charge date, amount of $24.95 (₱1,396), account email, and the reason, such as duplicate billing, charge after cancellation, or unclear trial conversion.

Then use the phone line at +1 (800) 791-1427 if you do not get a reply within 24 hours. Ask for a refund reference number and a written follow-up. If the first answer only says your account is cancelled, reply again and ask specifically about the charged amount and the date the refund will be processed.

When to use chargeback in the Philippines

If Infotracer does not resolve an unauthorized or continued charge, ask your bank or card issuer for a chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice, and this window can be critical if the merchant does not cooperate.

You can also dispute through your e-wallet provider if a linked card or wallet-backed card was used, including GCash or Maya where applicable. The DTI handles online subscription complaints under RA 7394, while the BSP is relevant for payment disputes involving banks and card issuers.

Infotracer plans and pricing for Philippine users

Current subscription price

Prices are approximate, converted from USD at the rate 1 USD ≈ 56 PHP, and you should check the official website for exact local prices.

Based on the available verified pricing, Infotracer has one publicly referenced recurring plan: Monthly Unlimited Membership at $24.95 (₱1,396) per month (aicontentgen.com). No official Philippines-only plan, annual plan, or student tier was confirmed in the verified sources.

Is the pricing good value

Since only one recurring plan is available in the verified data, it is both the least expensive and the most expensive listed option. At $24.95 (₱1,396) monthly, the value depends entirely on whether you need repeated searches across the month or only one quick lookup.

If you signed up for a single background or people search, ₱1,396 per month is not cheap for a service mainly designed for the US market. The bigger concern is not just price, but billing clarity, because research and user reviews point to confusion around recurring charges after a trial or initial use.

What Philippine consumer law can do for you in an Infotracer dispute

Laws and rights that matter here

For users in the Philippines, the main law to know is the Consumer Act of the Philippines, Republic Act No. 7394. If Infotracer charged you after cancellation or failed to explain recurring billing clearly, your complaint can fall under misleading or unfair consumer practices, especially when the billing flow is less clear than the sign-up flow.

There is no blanket online cooling-off period that automatically applies to every digital subscription. That means your strongest argument is usually not "I changed my mind," but "the charge was unauthorized, unclear, duplicated, or continued after I cancelled."

How to file a complaint with the DTI

Start by gathering your evidence into one folder. Include screenshots of your account page, cancellation request, any confirmation email, your bank statement showing the $24.95 (₱1,396) charge, and your messages to [email protected].

Then file a complaint with the Department of Trade and Industry through its consumer complaint channels. In your complaint, state the merchant name, website, amount charged, date of charge, and what resolution you want, such as refund, stop-billing, or correction of misleading billing presentation under RA 7394.

Useful authorities for payment disputes

If the issue is an unauthorized card charge or a merchant that kept charging after cancellation, contact your bank, credit card issuer, GCash, or Maya first and ask for a dispute or chargeback process. In parallel, BSP can be relevant for complaints involving regulated financial institutions, while DTI handles the consumer side of the subscription dispute.

For Infotracer specifically, this two-track approach works best in real life: merchant refund request plus payment dispute backup. The earlier you act, the better, especially within the 60-day dispute window commonly used by issuers in the Philippines.

What customers say about cancellation and billing

Overall verdict from available reviews

The pattern is blunt: based on the review sample provided, cancellation looks difficult rather than smooth. The sentiment trend is 0 positive and 5 negative out of 5 unique reviews, with repeated complaints about post-cancellation charges, useless cancellation forms, and what users described as subscription traps.

For Philippine readers, that lines up with the local issues highlighted in research: unexpected charges after the trial period ends and difficulty reaching support during peak hours. To stay balanced, the available positive angle is that Infotracer offers 24/7 phone support and a help page, but the published cancellation guidance remains too thin for a service charging $24.95 (₱1,396) a month.

Recurring themes in user feedback

Individual customer quotes

• "I canceled my services with this company, they did refund my 24.95 [about ₱1,396]. But then recharged my bank. They refuse to refund the second charge." (TrustPilot)
• "The link to go in and cancel your subscription will lead to you filling out a form. The form does absolutely nothing, I tried it multiple times and the reoccuring charge still showed up." (TrustPilot)
• "Betrugsmasche: Vorsicht Abofalle. Nach Abfrage einer VIN vor Kauf eines PKWs erfolgte das Abo a 24.95 pro Monat [about ₱1,396] was so einfach per Kreditkarte abgebucht wurde ohne weitere Informationen oder Quittungen. Völliger Betrug!!!" (TrustPilot)
• "Achtung Abo Falle! Ergebnisse werden nicht geliefert, dafür aber sofort Geld für ein Abo abgebucht. Betrug!" (TrustPilot)
• "Achtung Abo Falle! Das aller letzte keine Ergennisse und sofort Geld abbuchen! Ich finde das ist eine Abo Falle" (TrustPilot)

Documents to prepare before and after cancelling

What to save before you send the cancellation

Take screenshots of your account dashboard, membership page, billing page, and any visible renewal date. If the website shows your plan name or last payment, capture that too because it links your request to the exact $24.95 (₱1,396) subscription.

Also save any reports or search records you may still need. Infotracer's terms do not clearly state what happens to your data after cancellation, so you should assume nothing is guaranteed to remain accessible "No information found in Terms of Service" (infotracer.com).

What to collect for refunds or disputes

For a refund request, keep the transaction date, amount, payment method, account email, and support correspondence in one folder. A clean evidence pack often decides whether a bank, GCash, Maya, or credit card issuer can move quickly on a chargeback.

After cancellation, save the confirmation email and at least one screenshot showing the request date. If there is no confirmation email, keep your sent email to [email protected] and your phone log showing a call to +1 (800) 791-1427.

Common Infotracer cancellation mistakes that lead to extra charges

Sending a request but not waiting for confirmation

A common mistake is assuming a form submission means the membership is already cancelled. One review specifically says the cancellation form did nothing, and the recurring charge still appeared, so you need a clear confirmation page or written reply before treating the account as closed.

Solution: if no confirmation arrives on the same day, escalate by email and phone. Then set a calendar reminder for the next expected renewal date so you can check your statement immediately.

Cancelling too close to the billing date

If your card is due to be billed tomorrow, waiting until the last minute is risky, especially with a cross-border merchant and unclear processing timelines. Registered mail can take 5 to 10 business days, so it is not a same-day fix.

Solution: cancel at least 3 days before the next expected charge when using web, email, or phone, and much earlier if you also send a letter. This buffer matters because the terms do not clearly define the cutoff time.

Expecting an automatic refund for unused time

Some users cancel and assume the remaining days of the month will be refunded automatically. Infotracer's available terms do not provide a verified unused-period refund rule, so that expectation can lead to disappointment.

Solution: ask directly for a refund in writing if the charge was recent, duplicate, or happened after cancellation. Be specific about the amount of $24.95 (₱1,396) and the reason for the request.

Missing the retention or trial trap

Research points to unexpected charges after the trial period ends, and that is a classic point where users get caught. The truth is, Infotracer's cancellation process looks more complicated than it should be because the billing details are not laid out clearly in the verified terms.

Solution: if you signed up for a quick lookup, cancel immediately after use and keep proof. Do not wait to see whether you like the service if you are not comfortable with recurring billing risk.

Comparing your cancellation options side by side

Cancellation methods table

Key takeaway from the options

Web cancellation is the fastest route if your account page actually produces a confirmation. Email and phone are useful backup channels because they create a support trail, while registered mail is slower but can help if you want stronger evidence tied to a dated letter.

App Store and Google Play appear in the comparison because they are common subscription channels for SaaS services, but no verified source here confirms that Infotracer subscriptions are sold through those stores. If you never subscribed through Apple or Google, use the direct Infotracer channels instead.

After cancelling, how to make sure the billing really stopped

Immediate checks in the first 24 hours

Right after you cancel, look for a confirmation email, a changed membership status in your account, or both. Screenshot the result and save it with the date because that timestamp can support a DTI complaint or bank dispute later.

Then create two reminders: one for the day before the next expected billing date and one for the day your card statement closes. This is the easiest way to catch a continued charge early.

Monitor your bank, card, GCash, or Maya activity

Watch your account for at least one full billing cycle after cancellation. If you see another $24.95 (₱1,396) charge, contact Infotracer immediately and then request a chargeback through your bank, GCash, Maya, or credit card issuer if the merchant does not fix it.

In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction. DTI handles the consumer complaint under RA 7394, while BSP is relevant when the payment dispute involves a bank or regulated issuer.

If you still need an alternative service

If you are leaving Infotracer because the billing feels too messy, there are alternatives depending on what you actually needed. OnlineJobs.ph is more about hiring and candidate search, Upwork is for global freelance matching, and VirtualStaff.ph focuses on Filipino remote staffing with managed support.

Available pricing research shows OnlineJobs.ph around $69 per month (about ₱3,864), Upwork service fees from 5% to 20%, and VirtualStaff.ph with pricing that depends on service scope. These are not direct people-search clones, but they may fit users who were really looking for worker discovery or business contacts rather than public records.

Useful links

• Infotracer official website
• Infotracer Help
• Infotracer Terms of Service
• Department of Trade and Industry Philippines

Mailing address for written cancellation requests

Where to send a letter

If you want to send a physical cancellation request, use the official mailing address provided for cancellations. This route is slower than email or phone, but it can help if you want a formal record with delivery proof.

Use this address:

• InfoTracer, PO Box 103068, Boston, MA 02113, United States

Include your full name, account email, last charge date, amount of $24.95 (₱1,396), and a direct sentence asking for immediate cancellation before the next renewal. If you send the letter from the Philippines, allow international delivery time on top of the 5 to 10 business day processing buffer.

What to write in the letter

Your letter does not need legal language. Write your account details, state that you are cancelling the membership effective immediately, ask for written confirmation by email, and mention any refund request if a recent charge is in dispute.

Short and clear works best. If possible, attach or reference a screenshot of the billing entry and keep a copy of the full letter for your records.