cancellation Localize: Easy Method

What is Localize

Overview

Localize is a SaaS translation and localization platform for websites and apps that simplifies managing languages, automatic translations, and real‑time updates.

It is designed for teams and developers to automate translations, collaborate on content, and deploy localized strings without frequent deployments.

Key features

Main features include AI-assisted translations, hosted strings, in‑context editing, and collaboration tools such as glossaries and activity logs.

Localize integrates with web and mobile projects and offers billing and account management via its website and platform partners.

How to cancel Localize

If you subscribed via the App Store (iOS)

• Open your Apple ID settings on your device or visit your subscriptions at Apple Support: Cancel subscriptions.
• Turn off auto‑renewal at least 24 hours before the end of the current billing period to avoid the next charge.
• Cancellations made through Apple take effect at the end of the current billing period; Apple handles billing and refunds per its policies.

If you subscribed via Google Play (Android)

• Cancel from the Google Play app or the Google Play website: Cancel a subscription.
• Cancellation applies at the end of the current billing period; refunds are subject to Google Play’s refund rules.
• If you need a refund beyond Google’s automatic windows, you must contact the developer (Localize) as Google may refer requests to them.

If you subscribed directly via the Web (Localize site)

• Sign in to your Localize account and go to the Billing section to cancel or turn off auto‑renewal; do this at least 24 hours before the next billing cycle.
• Alternatively, email [email protected] to request cancellation; keep a written confirmation of the request.
• Localize’s billing and subscription help documentation is available at Localize billing & subscription.

What happens when you cancel

Access and service end

Cancellations typically stop future auto‑renewal; access usually continues until the end of the current paid period for subscriptions processed by the platform.

For platform purchases (App Store/Google Play), the platform controls when service access ends and how billing is handled.

Data, projects and account retention

Your project data (strings, translations, settings) is normally retained on your Localize account after cancellation, subject to Localize’s data retention policies.

If you need data removed or exported, request export or deletion via support before the account or trial expires.

Will I get a refund?

Localize refund policies

• Localize (Zendesk) documents a 14‑calendar‑day refund right from payment date in many cases; exceptions apply if you used a Trial and auto‑renewal was not turned off.
• Localize Your App’s public Refund Policy states most sales are final and refunds are rarely offered except for technical/system errors.
• The Terms & Conditions allow a full refund only within 7 days and only if fewer than 1,000 credits were used; check the TOS for details.

Platform refund rules and exceptions

• Google Play: automatic refunds within 2 hours; form requests up to 48 hours; after that refunds are at the developer’s discretion. See Google Play refund policy.
• App Store: Apple handles refunds and has its own review and refund process; contact Apple Support at Request a refund from Apple.
• To request a refund from Localize after a web purchase, contact support and provide payment details and order ID; outcomes depend on the policy that applied to your purchase.

Localize plans and pricing

Plan table

Currency and regional notes

Pricing is publicly listed in USD only; no official AED pricing was found for 2024/2025.

Convert USD to AED using current exchange rates or contact Localize sales for region‑specific pricing and taxes.

Your consumer rights in United Arab Emirates

Cooling‑off and refund expectations

UAE consumer protection principles may provide cooling‑off rights for digital services, commonly around 14 days, but the exact right depends on how and where you purchased the service.

Localize’s own terms (7 days / 14 days / no refunds) may vary; the applicable rule depends on the contract and platform used.

Platform and legal precedence

If you purchased via the App Store or Google Play, platform refund rules may apply regardless of the provider’s stated policy.

If Localize’s terms conflict with UAE law, UAE consumer protection law may prevail; consider seeking local regulatory guidance for disputes.

Official UAE consumer information: UAE Government - Consumer protection.

Customer experiences

Positive feedback

Localize is rated highly on Capterra UAE with an average around 4.6/5 in many reviews, praised for an intuitive interface and helpful support.

Users highlight ease of use, effective localization workflow, and responsive customer service in several Capterra reviews.

See example reviews at Capterra: Localize reviews.

Negative feedback and cautions

Some reviewers note pricing limits such as pageview caps, machine translation limits, and collaborator restrictions on certain plans.

There are unrelated services with similar names (e.g., localize.mobi) that have reported complaints; ensure you are contacting the correct Localize (Localize Your App / localizejs.com).

Documentation checklist

Essential items to prepare

• Account email and username used for the Localize subscription.
• Order or invoice number and date of the last payment.
• Last four digits of payment method and billing receipts or screenshots.

Optional helpful items

• Subscription ID or project ID from your Localize dashboard (Billing section).
• Copy of trial terms if you used a trial, and evidence of auto‑renewal settings if applicable.
• Any correspondence with support about cancellation or refund requests.

Common mistakes

Wrong cancellation channel

Example: trying to cancel in the Localize dashboard when the subscription was purchased through the App Store or Google Play.

Always confirm where the payment was taken (platform vs. web) and cancel there.

Missing cancellation windows and assuming automatic refunds

Example: expecting a refund after missing the 24‑hour cutoff for turning off auto‑renewal or missing platform refund windows.

Refunds are not guaranteed; check Localize’s policy and platform rules before the billing date to avoid unexpected charges.

Comparative recap

Quick comparison table

Key takeaways

Cancel via the platform used to pay (Apple/Google/Web) and keep written confirmation of cancellation.

Check the specific refund rules that applied to your purchase and act quickly within platform or vendor windows.

After cancelling

Confirm and keep records

After cancellation, save confirmation emails, screenshots of subscription status, and any cancellation IDs for future disputes.

If you cancelled via a platform, keep the receipt or cancellation confirmation from Apple or Google.

Alternatives to cancelling

• Consider downgrading to a lower‑cost plan or pausing usage if those options are available in your Localize account.
• Contact Localize support to discuss account holds or custom plans before final cancellation.

Support articles and requests: Localize refund & support.

Address

Company address

Localize / Localize Your App

260 Kings Mall Court #225, Kingston, NY 12401, USA

Contact methods

Email: [email protected]

Phone: +1 415‑651‑7030