Cancel Localize: Easy Method

What is Localize

Overview

Localize is a web-based translation and localisation platform that helps teams translate websites and apps using machine translation, collaborative tools, and hosted language assets.

The service offers tiered plans with different language counts, pageview limits, and features such as screenshots, glossaries and audit logs.

How it is delivered

Localize is provided primarily via an online account managed at localize.mobi and through its Help Center for support and billing queries.

There is no NZ-specific storefront guidance in the official documentation; account management and cancellations are handled through the website and support channels.

How to cancel Localize

Cancel via your account on the website

• Log into your account at localize.mobi.
• Navigate to the "Billing" section of your account settings.
• Turn off automatic renewal at least 24 hours before the end of the current subscription period.
• Confirm cancellation in your account so the subscription does not renew.

Alternative web method and email support

• From the main page, scroll to the Contact section and click the "Unsubscribe" button.
• Enter your email address, type "Agree" when prompted, then go to Account and click "Cancel Subscription".
• If you cannot cancel online, email [email protected] for assistance.

App store subscriptions

The Help Center contains no separate, explicit instructions for cancelling subscriptions purchased via the App Store or Google Play.

Based on current documentation, cancellations and billing queries are handled via the website/account or by contacting support.

What happens when you cancel

Access after cancellation

When you cancel, your account will typically remain active until the end of the paid subscription period unless otherwise stated.

Access to paid features generally continues until the current billing period expires.

Automatic renewal and timing

Turning off automatic renewal prevents the subscription from renewing at the next billing date; do this at least 24 hours before the period ends.

If you miss the cancellation window and the subscription renews, you will be charged for the next period.

Data and content retention

Your translations, hosted words and account data are managed by Localize; check account settings or contact support for data retention or export options.

It is good practice to export important translation assets before the subscription end date.

Will I get a refund?

Standard refund policy

Localize offers a right to a refund within 14 calendar days from the payment date, provided the conditions below are met.

To request a refund you must submit a request via the Help Center form specified in their refund article.

Key exceptions and conditions

• No refund if you used the service after the trial and allowed auto-renewal - this makes you ineligible for a refund.
• If you fail to switch off automatic renewal and continue to use the service beyond the trial period, you lose refund eligibility.

How to request a refund

Submit the refund request using the Localize Help Center form linked in their refund article.

Include payment date, account email, and reason for the request to help the support team process it efficiently.

Localize plans and pricing

Pricing summary (approx NZD)

Localize lists pricing in US dollars; the following NZD values are approximate conversions from mid-2025 USD→NZD rates.

No NZD-specific pricing was found in the official documentation.

Plan table

Your consumer rights in New Zealand

Cooling-off and refunds

Under New Zealand consumer law, online purchases of digital services typically allow a 14-day cooling-off period if the service was not fully delivered.

Localize’s 14-day refund policy aligns with this practice, subject to their exception for continued use after trial and auto-renewal.

Contract fairness and disclosure

Localize’s no-refund rule after using the service post-trial may be considered fair if clearly disclosed before purchase.

Enforceability can depend on whether the term is considered unfair under the Consumer Guarantees Act or the Fair Trading Act; seek legal advice for specific disputes.

Practical tips for NZ consumers

• Keep clear records of purchase dates and account activity to support any refund claim.
• Turn off automatic renewal within 14 days if you are unsure about continuing the service.

Customer experiences

Positive feedback

Users on GetApp NZ and Capterra NZ praise Localize for easy setup, intuitive interface, and collaborative features.

Reviews highlight strong machine-translation assistance and responsive customer support for many users.

Negative feedback

Some users reported hitting machine translation limits during busy publishing periods on GetApp NZ.

Capterra reviewers note that pricing has multiple limits (page views, machine translation usage, collaborators) which can affect value for some teams.

Takeaway

• Localize is well-regarded for usability and translation features.
• Consider plan limits carefully if you expect high traffic or heavy machine-translation use.

Documentation checklist

What to prepare before cancelling

• Account email and username.
• Subscription ID or billing reference (if available).
• Payment date and transaction details for refund requests.

Supporting evidence for a refund

• Screenshots of account billing page or renewal notices.
• Records showing whether you used the service after the trial period.
• Copy of any communication with Localize support.

Common mistakes

Failing to turn off auto-renew in time

Many customers assume cancelling on the renewal date is sufficient; Localize requires automatic renewal to be turned off at least 24 hours before period end.

If you miss this window and the subscription renews, you may be charged and could lose refund eligibility.

Assuming app-store cancellation applies

Some users attempt to cancel via the App Store or Google Play, but Localize documentation provides no separate instructions for app-store cancellations.

Always check your Localize account billing settings and contact support if unsure.

Not keeping cancellation confirmation

Failing to save a cancellation or support confirmation can make disputes harder to resolve.

Always keep confirmation emails, screenshots or Help Center case numbers after cancelling.

Comparative recap

Quick comparison

After cancelling

Confirm and keep records

Save any on-screen confirmation, emails or ticket numbers you receive after cancelling for future reference.

Export important translation assets or data from your account before access ends at period expiry.

Useful links

• Subscription and Billing Procedure - Localize Help Center
• How do I unsubscribe? - Localize Help Center
• How to get a refund - Localize Help Center
• Email Localize support

Address

Physical address

No New Zealand postal address for Localize was found in the available documentation.

Localize primarily manages cancellations and support online through its website and Help Center.

Contact method

For cancellation or billing issues, use your account Billing settings or contact support via [email protected].

If you need to escalate, include transaction details, account email and relevant screenshots in your support message.