Cancellation Localize: Easy Method

What is Localize

Localize is a cloud-based translation and localization platform that helps teams deliver multilingual content by automating translation workflows, integrating with websites and apps, and offering AI-assisted translation tools. It is commonly used to manage translated strings, streamline localization processes, and deploy language updates without heavy engineering effort.

How to cancel Localize

• Web: On the main page, scroll down to the Contact section, click the Unsubscribe button, enter your email and type “Agree,” then click Account → Cancel Subscription. If your contract or terms require written termination, send a signed termination notice by certified or registered mail (raccomandata A/R) or overnight courier to Localize’s address: 35 West 31st Street, 6th Floor, New York, NY 10001, USA.
• App Store / Google Play: Localize’s public documentation does not specify an in‑app cancel flow. For subscriptions purchased through Apple or Google, cancel through your Apple ID or Google Play subscriptions pages. Apple subscription management: https://support.apple.com/en-ca/HT202039. Google Play subscriptions: https://support.google.com/googleplay/answer/7018481?hl=en.

What happens when you cancel

When you cancel, your subscription will stop future automatic renewals at the end of the current billing period unless the terms specify immediate termination. You will typically retain access for the remainder of any paid period already billed; exact access timing depends on your account and billing cycle. If your agreement requires a written termination (registered mail/overnight courier), cancellation may not be effective until the provider receives that notice.

Data retention and export policies vary by provider and plan. Before cancelling, export any localized content or keys you need. After termination, Localize may delete or archive account data according to its data retention terms - check your account terms or contact support for specifics.

Will I get a refund?

Localize’s stated policy provides a 14‑day right of refund: you have the right to get your money back within 14 calendar days from the payment day, unless you used Localize during a trial and didn’t turn off automatic renewal. Exceptions can apply - if you consumed substantial services during the period, or if your purchase was through Apple/Google, the app store operator’s refund rules may govern instead. If your plan or contract requires written termination, refunds and their timing may also depend on billing cycles and contractual terms.

Localize plans and pricing

Your consumer rights in Canada

Consumers in Canada have statutory protections that include requirements for clarity around automatic renewals and protections against unfair charges. The 14‑day refund right mentioned by Localize aligns with general protections for digital goods and services, though remedies and processes can vary by province and by whether the sale was made through a third party (such as Apple or Google). If you believe your rights under Canadian consumer protection law have been breached, you can contact provincial consumer protection authorities or the Competition Bureau for guidance; legal remedies depend on the specific facts and governing contract terms.

Customer experiences

Users commonly praise Localize for being user‑friendly, efficient, easy to set up and integrate, and for providing strong AI assistance and responsive customer support that saves time managing multilingual content. At the same time, reviewers note concerns about the pricing structure: limits on page views, translation volume, and collaborator seats can feel restrictive, with several layers of limits across pricing packages seen as an unfortunate constraint for some teams.

Documentation checklist

• Account email and billing details, screenshots of subscription settings, copy of any confirmation emails or invoices, exported localization files you need, and a signed written termination notice (if your terms require registered/overnight delivery).

Common mistakes

One common mistake is assuming cancellation in the website dashboard is sufficient when the contract requires written notice via certified or registered mail; this can delay termination. Another frequent issue is overlooking app store purchases - subscriptions bought through Apple or Google must be cancelled in those stores, and refunds are handled by the store rather than Localize. Users also sometimes forget to export their localized content before termination, which can lead to data loss if retention rules purge account data after cancellation.

Comparative recap

After cancelling

After you cancel, export any necessary localization assets and confirm account or data retention timelines with Localize support. For help with Localize account cancellation and documentation, see the Localize site: Localize documentation. If your subscription was through Apple or Google, use Apple’s subscription support: Apple subscription management, or Google Play support: Google Play subscriptions. For information on Canadian consumer protections, see the Government of Canada consumer information pages: Canada - Consumer protection. If you need to escalate, retain proof of cancellation and any registered‑mail tracking for dispute or chargeback processes.

Address

Send written termination notices (if required) by certified or registered mail (raccomandata A/R) or overnight courier to:

Localize
35 West 31st Street, 6th Floor
New York, NY 10001
USA