cancellation Viddyoze: Easy Method

What is Viddyoze

Overview

Viddyoze is a cloud-based SaaS that creates animated videos and motion templates for marketers, presenters, and social media creators.

The service is subscription-based and offers templates and rendering tools accessible through a web account and mobile app platforms.

How users typically subscribe

Subscriptions are purchased directly on Viddyoze’s website or via third-party app stores (Apple App Store, Google Play).

Billing and access details depend on the purchase channel and the plan selected at sign-up.

How to cancel Viddyoze

Cancel via Viddyoze web account

• Log in to your Viddyoze account at viddyoze.com.
• Open your profile dropdown and go to the Payment page.
• Submit the cancellation form on the Payment page to stop future billing.

Cancel via App Store or Google Play

• iOS (App Store): Go to Settings → your name → Subscriptions, select Viddyoze and tap Cancel Subscription. For guidance see Apple Support.
• Android (Google Play): Open Google Play → Menu → Subscriptions, find Viddyoze and cancel. Details at Google Play Help.

What happens when you cancel

Access after cancellation

Cancellation stops future billing. Access may end immediately or continue until the end of the current billing cycle depending on your plan and purchase channel.

Confirm the exact end date shown in your account or confirmation message after cancelling.

Data and account status

Cancelling a subscription does not necessarily delete your account or project files; check account settings to remove or export assets.

If you have templates or white-label assets under special agreements, follow any contractual return/destroy requirements to preserve refund eligibility.

Will I get a refund?

Viddyoze web subscription refunds

Standard web subscription fees are non-refundable except where required by law or explicitly stated in Viddyoze policies.

There is no automatic 14-day cooling-off refund for standard web subscriptions unless contract terms say otherwise.

Exceptions and platform refunds

• White-label / special agreement: New customers may have a 30-day cancellation period with full refund if contractual conditions are met.
• App Store refunds: Handled by Apple under Apple’s policies; contact Apple Support for requests.
• Google Play: Statutory withdrawal rights may apply but are typically waived if the digital service starts immediately; Google handles refund requests per its policy.

Viddyoze plans and pricing

Pricing availability

Official pricing varies by plan and region and may change over time.

If exact pricing is not shown in your account or local store listing, contact Viddyoze support for current rates.

Contact for exact pricing

Your consumer rights in United Arab Emirates

General UAE consumer protections

UAE consumer protection laws allow remedies when digital services are not provided as described or access is withheld.

Specific rights depend on whether the transaction is B2C and applicable regulatory provisions at the time of purchase.

Actions you can take in UAE

• Request a refund or fix from the merchant (Viddyoze) and provide evidence of the issue.
• If unresolved, file a complaint with the UAE Consumer Protection authorities via the Ministry/Department portals (see links below).

Customer experiences

Positive feedback

Many users praise Viddyoze for ease of use, useful templates, and professional results for presentations and social content.

Reviews on platforms like Capterra note good support and beginner-friendly workflows for UAE users.

Negative feedback and common issues

Reported problems include unexpected renewals, billing disputes, and difficulties obtaining refunds or cancelling for some users.

Some reviews describe account confusion between web and app subscriptions and delays in customer support resolution.

Documentation checklist

What to collect before contacting support

• Account email and username used to subscribe.
• Order or invoice number and transaction receipts (bank or card statement).
• Subscription ID, plan name, and purchase date.
• Screenshots of billing, renewal notices, and the cancellation page or error messages.

Optional items to strengthen a claim

• Copy of correspondence with support and timestamps.
• Evidence that the service was not delivered as described (if relevant).
• For whitelabel refunds, proof of returning or destroying templates if contract requires it.

Common mistakes

Mixing purchase channels

Users sometimes cancel on the website but forget the subscription was billed through Apple or Google, leaving the app-store subscription active.

Always check the original purchase method before cancelling to avoid continued charges.

Assuming an automatic refund or immediate deletion

Many assume cancelling guarantees a refund; Viddyoze’s standard policy does not provide automatic refunds unless stated or required by law.

Cancelling also does not always delete account data - export or remove content separately if needed.

Comparative recap

Channel comparison

After cancelling

Confirm and keep records

Save the cancellation confirmation email or screenshot showing the cancellation date and any end-of-access details.

Keep receipts and correspondence for 30 - 90 days in case you need to escalate a dispute.

Helpful official links

• Viddyoze official site
• Contact Viddyoze support: [email protected] (email for cancellation requests)
• Apple: manage subscriptions
• Google Play: cancel subscriptions
• UAE Ministry of Economy (consumer protection)

Address

Corporate address

Fylde House, Skyways Commercial Campus, Amy Johnson Way, FY4 3RS, Blackpool, United Kingdom.

Use the contact options on the official site or support email for account-specific requests and verification.