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Recipient
Viddyoze
Fylde House, Skyways Commercial Campus, Amy Johnson Way
FY4 3RS Blackpool , United Kingdom
REF/2025GRHS4
Cancellation Viddyoze: Easy Method
What is Viddyoze
Overview
Viddyoze is a cloud-based video creation platform that provides templates, animation effects and tools for producing marketing and branded videos. It offers subscription plans (monthly/annual), occasional one-time lifetime deals, and higher-tier/agency options with white‑label features and expanded template libraries.
How to cancel Viddyoze
Cancellation steps depend on where you purchased the subscription. Follow the platform-appropriate instructions below to ensure the subscription is terminated correctly and refund eligibility is preserved.
- Web (direct via Viddyoze) - Contact Viddyoze support via the account dashboard or support contact; if you are within the 30‑day enhanced "change of mind" period for new customers you are eligible for a full refund (see section 4). After requesting cancellation, keep confirmation evidence. For formal notices, send a registered letter to the company address (see final section).
- Apple App Store (iOS) - You must cancel through your Apple account (for example: Settings → Subscriptions on iPhone/iPad/Mac or via the App Store app). Viddyoze cannot cancel App Store purchases for you.
- Google Play (Android) - Cancel via the Google Play Store: open Play Store app → profile → Payments & subscriptions → Subscriptions → select Viddyoze → Cancel. Google handles billing and refunds for Play purchases.
What happens when you cancel
For web/direct subscriptions, cancellation typically terminates the subscription immediately. Access to subscription-only features and the render quota will stop unless your plan terms specify otherwise. Viddyoze’s terms state that customers must destroy or return all templates and documentation provided under the subscription upon termination. For App Store and Google Play purchases, cancellation stops future renewals through the platform; access may remain until the end of the current paid period depending on the platform’s behaviour.
Will I get a refund?
If you purchased directly from Viddyoze and are a new customer within the 30‑day enhanced "change of mind" period (measured from the subscription start / Commencement Date), Viddyoze’s terms say you are eligible for a full refund, which should be issued within 14 days of termination. This enhancement supplements the 14‑day statutory cooling‑off period referenced in their terms. Refunds for subscriptions purchased via Apple App Store or Google Play must be requested and handled through Apple or Google; Viddyoze does not process those refunds. Exceptions and eligibility (such as prior use of service, commercial licences or breach of terms) can affect entitlement - retain evidence and ask support for specifics.
Viddyoze plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Subscription (Standard) | approx. C$63.45/month | Monthly | Unlimited video creation, full library (5,000+ templates), AI assistant (ViddyBot), brand asset management, commercial rights; 7‑day free trial; cancel anytime |
| Subscription (Other Tier - via software listings) | approx. C$130.95/month (Individual) or C$171.45/month (Commercial) | Monthly | Individual: ~160+ templates, 30 renders/month; Commercial: ~260+ templates, unlimited renders, bonuses |
| Lifetime Deal (one‑time) | approx. C$90.45 one‑time | One‑time | Lifetime access, unlimited creation, 250+ templates, video recipes, commercial resale rights |
| White‑Label / Agency (Approx.) | approx. C$401/month or C$3,370/year | Monthly or Annual | White‑label branding, custom login, sub‑user management, multiple renders, full templates |
| Add‑on: Club Upgrade | approx. C$534 one‑time | One‑time (annual access) | Access to 4,000+ premium templates, priority access, advanced effects, commercial rights |
Your consumer rights in Canada
Viddyoze’s terms reference the UK Consumer Contracts Regulations and provide a 30‑day enhanced "change of mind" right for new customers (greater than the 14‑day floor described in those regulations). Canadian consumers should be aware that subscriptions bought directly from the merchant are subject to the merchant’s published cancellation and refund policies as set out in the terms, but platform‑purchased subscriptions (Apple/Google) are governed by the platform’s policies and processes. If you have a consumer protection concern in Canada (for example, unclear renewal notice or denied refunds), you can contact provincial consumer protection authorities for guidance.
Customer experiences
Public reviews are mixed. Some users report that Viddyoze is easy to use and provides high‑quality templates, praising the library and simplicity. Other reviewers raise concerns about trial/renewal practices, difficulty cancelling, perceived lack of self‑service in some accounts, and allegations that auto‑renewals can be confusing without clear advance notice. These mixed experiences mean it is important to keep receipts, screenshots and cancellation confirmations when you sign up or attempt to cancel.
Documentation checklist
- Order receipt or invoice (showing purchase date and plan)
- Account email and subscription ID
- Trial start date and any trial‑offer screenshots
- Payment charge screenshots or bank/card statement entry
- Copies/screenshots of cancellation requests, chat transcripts or emails
- Relevant terms of service or pricing page screenshots
- Proof of delivery if you send registered mail (tracking number, signed receipt)
Common mistakes
Common errors include cancelling through the wrong channel (trying to cancel an App Store or Google Play subscription on the Viddyoze site), missing the trial cut‑off window and being charged, and not saving confirmation of cancellation. For example, if you purchased via the iOS App Store, asking Viddyoze support to cancel will not stop Apple from renewing - use Apple’s subscription management to avoid errors. Another frequent issue is assuming a cancellation request guarantees an immediate refund; refund eligibility depends on the purchase channel and the timing relative to the policy windows.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Viddyoze) | New customers: 30‑day enhanced change‑of‑mind possible full refund; refund issued within 14 days after termination (per terms) | Moderate - contact support and retain proof; formal notices may require registered mail for best proof |
| Apple App Store (iOS) | Refunds handled by Apple per App Store policies; Viddyoze does not process App Store refunds | Low - cancel and request refunds through Apple account/subscriptions (Apple decides) |
| Google Play (Android) | Refunds handled by Google Play; Viddyoze does not process Google Play refunds | Low - cancel via Play Store and submit refund request to Google if eligible |
After cancelling
After you cancel, keep copies of all confirmations and any refund correspondence. If you purchased directly and are claiming the 30‑day refund, monitor your payment method for the refund within 14 days and follow up with support if it does not arrive. For App Store or Google Play purchases, use the platform’s refund request process and check the platform’s help pages for timelines and appeal options.
Helpful links: Viddyoze pricing, Apple: cancel subscriptions on iPhone or iPad, Google Play: cancel subscriptions, Viddyoze reviews (Trustpilot Canada).
Address
Viddyoze Limited, Fylde House, Skyways Commercial Campus, Amy Johnson Way, Blackpool, Lancashire, United Kingdom, FY4 3RS
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Viddyoze subscription purchased directly, contact Viddyoze support via your account dashboard. If you're a new customer within the 30-day change-of-mind period, you may be eligible for a full refund. Keep proof of your cancellation request, and consider sending a registered letter for formal notice.
To cancel your Viddyoze subscription from the Apple App Store, go to your Apple account settings, navigate to Subscriptions, and select Viddyoze to cancel. Remember, refunds must be requested through Apple, as Viddyoze does not process App Store refunds.
When you cancel your Viddyoze subscription, access to subscription-only features and your render quota will typically stop immediately. However, if you cancel through the App Store or Google Play, you may retain access until the end of the current billing period.
If you cancel your Viddyoze subscription after the 30-day enhanced change-of-mind period, you may not be eligible for a refund. It's essential to check the terms of your subscription and retain any evidence of your usage and cancellation.
If you face issues while canceling your Viddyoze subscription, ensure you have all necessary documentation and contact Viddyoze support for assistance. You can also send a written cancellation request via registered mail to ensure proof of your cancellation.