Cancellation Viddyoze: Easy Method

What is Viddyoze

Viddyoze as a cloud video tool

Viddyoze is a cloud-based SaaS platform for making 3D animations, intros, outros, and motion graphics from ready-made templates. The service is run by Viddyoze Limited, a company registered in England and Wales under company number 09776043, while the terms also refer to Delaware law for disputes and subscription rules "unless cancelled prior to the applicable renewal deadline" (viddyoze.com).

If you are in the Philippines, here is the thing: many users get into Viddyoze through the 7-day free trial, then forget that it converts into a paid plan at $47.00 (₱2,656)* per month. That conversion model matters because the 30-day money-back guarantee applies only to new users who buy Pro directly and do not start with the free trial (viddyoze.com).

What people actually pay for

The paid plans focus on practical production features, not just storage. Viddyoze says the Standard Plan includes unlimited video creation, access to more than 5,000 templates, monthly template releases, and AI video assistant access, while White Label Plus adds features like custom domain, rebranding, and a personalized login screen (viddyoze.com).

The truth is, Viddyoze is sold as a speed tool. You pay for fast template-based output, not full manual editing like a traditional timeline editor. If you only need occasional intros, a recurring plan can feel expensive fast, especially at $47.00 (₱2,656)* monthly and much more for white-label tiers.

How Viddyoze works in the Philippines

Viddyoze publishes pricing in US dollars, not Philippine pesos, so local users usually see foreign-currency billing. Using the provided conversion rate of 1 USD ≈ 56.5 PHP, the Standard Plan is about $47.00 (₱2,656)* monthly, White Label Plus is about $297.00 (₱16,780)* monthly, and the annual White Label Plus plan is about $2497.00 (₱141,080)* yearly.

Support is also limited. There is no listed phone number and no live chat. The documented support routes are the help center at Viddyoze Help Center and the email [email protected], with a typical reply time of around 24 hours based on the research data. For Philippine users, that lack of real-time support is one reason cancellation can feel stressful.

How to cancel Viddyoze without extra charges

Checks to do before you press cancel

Many Viddyoze users in the Philippines feel frustrated when the cancellation path is unclear or when they are billed after they thought they had already stopped the plan. That frustration is understandable because the terms require advance notice: at least 3 business days before the next billing date for monthly plans, and at least 30 days before renewal for annual plans (viddyoze.com).

Before cancelling, open your account and note four things: your current plan, your next billing date, the last four digits of the card or payment method used, and whether you started with a free trial. Take a screenshot of the plan page and the billing page. If you have created assets you may need later, download or export anything available before submitting the cancellation form, because Viddyoze does not clearly state how long project data stays available after cancellation.

• Screenshot your current subscription page.
• Check whether you are on monthly or annual billing.
• Write down the next renewal date and set a calendar alert.
• Save any important videos, templates, or client files before you submit the form.

Exact web cancellation path inside your account

The verified method is through your web account. Log in, go to Account Settings, then choose Cancel Subscription, and submit the cancellation form. The key detail is timing: for monthly subscriptions, submit that form at least 3 business days before your next billing date. For annual subscriptions, submit it at least 30 days before the renewal date to avoid another charge (viddyoze.com).

If you cannot find the cancellation option right away, do not assume your subscription is safe. Some users reported that the cancellation link was hard to find and that they needed support assistance. Open the help portal at Viddyoze Freshdesk while you are still logged in to your main account, then search for account or billing help and send a support request the same day if the button is missing.

After you submit the form, look for an on-screen confirmation or email confirmation. No confirmation usually means you do not yet have proof. Take a screenshot of the final page, the date, and the time. Heads up: access should continue until the end of the current billing period after successful cancellation, so losing access immediately is not the normal expectation under the published terms.

Email support and postal route if the account page fails

Viddyoze does not list a support phone number, and there is no live chat. If the web form does not work, email [email protected] and include your account email, plan name, billing date, and a direct sentence saying you want to cancel your subscription immediately. Support hours are not specified, but response time is typically within 24 hours based on the available support data.

You can also send a written cancellation request by post if you want a separate paper trail. One modern option some users choose instead of traditional registered mail is a digital registered letter service such as Postclic, which provides time-stamped proof of sending, receipt, and tracking. For a physical letter, use the customer-facing cancellation address listed later in this guide and include your account email, full name, and the date of your next renewal.

Because there is no phone support, email and screenshots matter more than usual. If support replies with extra offers or asks you to stay, stay focused and repeat the exact request: cancel the subscription and confirm the cancellation date in writing. There is no verified evidence of mandatory phone calls or hidden phone-only retention steps, but users have reported friction in locating the cancel link.

After cancellation, what changes on your account

Access continues until the billing period ends

According to the terms, when you cancel Viddyoze, your access continues until the end of the current billing period (viddyoze.com). If your monthly plan renews on April 20 and you cancel correctly before the deadline, you should still be able to use the service until April 20, then access should stop unless you resubscribe.

This point matters because many users expect an instant shutdown or an instant refund. Viddyoze does not present cancellation that way. It works like a typical auto-renewing SaaS subscription: cancellation stops the next renewal, not the remaining paid period you already covered.

What happens if you do nothing

If you do not cancel in time, the subscription renews automatically. The terms say subscriptions renew unless cancelled before the applicable renewal deadline, which is 3 business days before the next billing date for monthly plans and 30 days before annual renewal (viddyoze.com).

For Philippine users, the risky part is weekends, holidays, and card processing timing. If your billing date is near a Friday or a holiday, waiting until the last minute can be costly. A safer habit is to submit the cancellation request at least 5 to 7 days before monthly renewal, even though the minimum published notice is 3 business days.

Your files and account data after cancellation

Viddyoze does not clearly specify a detailed data retention period after cancellation in the available sources. The only verified point is that access continues through the end of the current billing period, while project and account retention details are not clearly published, and users are told to contact support for more information (viddyoze.com).

Because that part is unclear, export what you need before cancelling. Save final renders, client deliverables, branding files, and any project notes. If you use Viddyoze for paid client work, do not rely on post-cancellation access for redownloads.

Refund rules, trial traps, and payment disputes

What the refund policy actually says

Viddyoze offers a 30-day money-back guarantee only for new users who purchase a Pro subscription directly and do not enroll in a free trial first. That guarantee applies only to the initial billing period. The terms also say there are no refunds or credits for later billing periods, partial use, downgrades, or cancellations after that initial eligible window, except where applicable law requires otherwise (viddyoze.com).

That means one common misunderstanding causes a lot of complaints: if you started with the 7-day free trial and it converted into a paid subscription, you are not eligible for the 30-day money-back guarantee. This is one of the most important facts in the whole guide because it changes your refund chances completely.

How to request a refund in practice

If you believe you qualify, use email and the help desk together on the same day. Send your refund request to [email protected] and also open a ticket through the help center. Include the purchase date, amount charged, your account email, and whether you bought directly or entered through the free trial.

Your message should be short and specific. Say that you are requesting a refund under the 30-day money-back guarantee for a direct new Pro purchase, and attach the receipt or card statement showing the amount. If you started from a free trial, ask anyway if the charge happened after a failed cancellation, but be realistic: the published policy is strict and does not promise a refund in that scenario.

Your rights in the Philippines when charges continue

In the Philippines, online subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394, with the DTI as the main consumer authority for complaints. There is no universal statutory cooling-off period for all online purchases, but Viddyoze does give its own 30-day money-back guarantee for a narrow group of direct first-time Pro buyers, and a 7-day free trial that can be cancelled before billing (viddyoze.com).

If a charge appears after you cancelled, keep your screenshots and ask your bank, credit card issuer, GCash, or Maya for a dispute or chargeback. Under BSP-related card dispute practice in the Philippines, cardholders typically have up to 60 days from the statement date to question an unauthorized or continued charge. Use chargeback as a last resort after you ask Viddyoze support to fix the billing issue directly.

Viddyoze terms that affect your subscription most

Auto-renewal, notice periods, and commitment

The key clause is simple: subscriptions renew automatically unless cancelled before the renewal deadline (viddyoze.com). Monthly subscribers must submit the cancellation form at least 3 business days before the next billing date, while annual subscribers must do so at least 30 days before renewal. There is no early termination fee listed in the terms data provided for this guide.

Viddyoze offers both monthly and annual plans, so there is no long lock-in in the usual telecom sense. The catch is timing. If you miss the notice window, the renewal can still go through, and support options are limited because there is no phone line or live chat.

Free trial conversion and legal venue

Viddyoze provides a 7-day free trial with full Pro access, and after that trial the subscription costs $47.00 (₱2,656)* per month according to the research data. Users can cancel the free trial at any time without charge, but those who came in through the free trial are not eligible for the separate 30-day money-back guarantee that applies to certain direct Pro purchases (viddyoze.com).

The terms also say applicable law is the State of Delaware, United States, and disputes are to be resolved in Delaware courts (viddyoze.com). For a Philippine consumer, that does not stop you from filing a local consumer complaint with DTI about billing or unfair subscription issues, but it does show why getting documentary proof early is smarter than arguing later.

Viddyoze plans and pricing in Philippine pesos

Current recurring plans

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website for exact local prices.

Which plan costs the most

The least expensive recurring plan in the verified data is the Standard Plan at $47.00 (₱2,656)* per month. The most expensive is the annual White Label Plus Plan at $2497.00 (₱141,080)* per year, aimed at agencies or resellers that need white-label controls rather than ordinary creators.

If you only need intros or template videos occasionally, Standard is already a high recurring cost for many Philippine freelancers. White Label Plus only makes sense if rebranding and custom domain features directly earn you client revenue every month.

Billing math and value check

For White Label Plus, annual billing is cheaper than paying the monthly white-label rate for 12 months. Twelve monthly payments at $297.00 would total $3564.00, while the annual price is $2497.00, a difference of $1067.00 or about ₱60,286 using the supplied conversion rate. That is roughly 29.9% cheaper than staying monthly.

No cancellation fee or early termination fee was found in the terms. The bigger financial risk is not a fee but auto-renewal. If you miss the 30-day annual deadline, one extra renewal can be far more expensive than any cancellation fee would have been.

Consumer rights in the Philippines for recurring software subscriptions

How local rules apply to a service like this

For Philippine users, the main consumer framework is the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the key agency for many online consumer complaints. There is no universal statutory cooling-off period for all online subscriptions, which is why Viddyoze's own published deadlines and refund terms matter so much in practice.

There is a 7 working day cooling-off period for certain door-to-door or direct sales situations in the Philippines, but that is not the usual rule for a web-based SaaS sign-up. In online purchases, platforms often use their own refund windows, and here Viddyoze limits the 30-day money-back guarantee to direct first-time Pro purchases that did not start with the free trial.

When to escalate to DTI or your payment provider

If Viddyoze charged you after you cancelled, or if the cancellation route was unclear and support did not resolve the issue, file a complaint with DTI and contact your bank or e-wallet provider the same week. For card disputes in the Philippines, users commonly have up to 60 days from the statement date to raise a billing dispute with the issuer or payment provider. Save your cancellation screenshots, email thread, and bank statement entry.

If the charge was made through GCash, Maya, or a credit card, ask for the transaction reference and state that the subscription was cancelled but billing continued. If the payment was truly unauthorized or continued after documented cancellation, a chargeback request may be possible. DTI handles the consumer complaint side, while BSP is relevant for regulated financial dispute channels involving payment institutions.

Useful authority contact points

For practical consumer escalation in the Philippines, start with DTI. Use the official DTI consumer channels and prepare a short timeline with dates, the amount charged, the support ticket number, and your screenshots. That gives your complaint a much better chance of moving quickly.

• Department of Trade and Industry: Official website
• Viddyoze terms and subscription rules: Terms and Conditions
• Viddyoze support portal: Help Center

What customer reviews say about the cancellation experience

Overall verdict from available reviews

Overall rating from the available review sample: 0 positive and 5 negative reviews out of 5. Based on that small but consistent sample, cancellation appears difficult rather than smooth. The recurring themes are continued charges after cancellation attempts, trouble locating the cancel link, and weak support options.

For users in the Philippines, that lines up with the main local pain points in the research data: difficulty cancelling subscriptions leading to unexpected charges, plus limited support because there is no phone line or live chat. To stay balanced, Viddyoze still has a clear web-account method in its terms and a help center, but the user sentiment in the sample is plainly negative.

Recurring themes and source summary

• "I cancelled my trial the day I purchased it after not liking the features that were advertised, but unusable. 7 days later they billed me for the full anyway." (TrustPilot)
• "It was almost impossible to find a link to cancel this time around. Needed to email someone for a link to follow...eventually managed in the end but not without SIGNIFICANT effort and of course the lost funds for a deficient product I will never use." (TrustPilot)
• "I tried to log into my Viddyoze account, but it said my password was invalid. I’ve had this account for about three years, but now I can’t log in. I need help getting back into my account." (TrustPilot)

Documents to gather before and after you cancel

Your basic cancellation file

A clean documentation file saves time if support replies slowly or a charge appears later. Start with a screenshot of the subscription page showing the plan name, the billing cycle, and the next renewal date. Add a screenshot of the cancellation form after submission and keep the confirmation email if one arrives.

If your account shows invoices or receipts, download the latest one before access ends. For Philippine users paying through cards or e-wallets, also save the payment reference from your bank app, GCash, or Maya app so you can match the charge amount exactly.

• Account email used for Viddyoze
• Plan name and billing period
• Next billing date
• Receipt, invoice, or transaction reference
• Screenshot of submitted cancellation form
• Confirmation email or support ticket number

Extra documents for refund or dispute cases

If you are asking for a refund, include the purchase date, amount charged, and proof that you bought direct instead of converting from a free trial, if that applies. If you are disputing a continued charge, attach the cancellation screenshot and your message to support sent before the deadline.

For a bank or e-wallet dispute, make one PDF or folder with everything in date order. That usually works better than sending random screenshots one by one. A clear timeline can make the difference between a fast reversal review and a delayed rejection.

Common Viddyoze cancellation mistakes that cost users money

Missing the notice deadline

The biggest mistake is cancelling too close to renewal. Viddyoze requires at least 3 business days before the next billing date for monthly plans and 30 days for annual plans. A user who clicks cancel one day before billing may still be charged because that misses the published deadline.

Solution: cancel earlier than required. For monthly plans, do it at least 5 to 7 days ahead. For annual plans, do it more than 30 days ahead and set two reminders in your calendar.

Assuming a free trial gives refund rights later

Another costly mistake is thinking the 30-day money-back guarantee applies after a free trial converts. It does not, based on the terms. One review claimed a trial was cancelled but the full charge still happened, which shows why screenshots and timestamps are essential when using trial offers.

Solution: if you started on the 7-day trial, cancel early and save proof the same day. If billing still happens, open a support ticket immediately and prepare for a bank dispute if the evidence is strong.

Leaving without proof of cancellation

Some users stop after clicking around the account page and never save the final confirmation screen. That creates a problem later because support can ask for proof, and your bank may also want evidence if a charge appears on your statement.

Solution: never leave the page without screenshots. Save the date, time, and URL if visible, plus any ticket number from the help center.

Using the wrong support expectation

Because there is no phone and no live chat, waiting for instant help is unrealistic. If you discover an issue on the same day as renewal, delay can work against you. Email plus Freshdesk ticket is the fastest documented combination available.

Solution: use both channels at once, then monitor your inbox and spam folder for 24 hours. If no answer comes and a charge posts, contact your card issuer, GCash, or Maya quickly.

Getting stuck when the cancel link is hard to find

User feedback shows that locating the cancel option can be harder than it should be. That does not prove a hidden-button tactic, but it does mean you should not waste days searching while the billing date gets closer.

Solution: if the link is not visible, go straight to the help center and email support the same day. State clearly that the account page did not present the cancellation path and that you are requesting written confirmation of cancellation.

Quick comparison of cancellation methods and proof level

Method table

How to choose the method that fits your situation

The official and verified route is the web-account cancellation form, so that is usually the fastest option when your login works. Email support is the practical backup when the account page fails, while registered mail is useful if you want an extra record outside the platform itself.

App Store and Google Play only matter if your subscription was purchased through those billing systems. If you paid Viddyoze directly on its site, cancelling inside Apple or Google will not usually stop direct web billing. Match the cancellation channel to the original payment route.

After you cancel: verification, monitoring, and alternatives

What to do in the first 24 hours

Right after cancellation, check for a confirmation email and save a screenshot of the final confirmation page. Put a reminder in your calendar for the day before and the day after your next expected billing date. This simple step catches many billing surprises before too much time passes.

If you do not receive any confirmation within 24 hours, open or update your ticket at the Viddyoze help center and attach your screenshots again. The support data says replies are typically within 24 hours, so silence beyond that is a good reason to follow up.

How long to watch your statements

Monitor your card, GCash, Maya, or bank statement for at least 60 days after the last expected billing cycle. In the Philippines, users commonly have up to 60 days from the statement date to dispute an unauthorized or continued charge with their payment provider under standard banking dispute practice tied to BSP-supervised systems.

If a charge appears after documented cancellation, contact Viddyoze support once more, then escalate to your bank or e-wallet provider with your evidence. DTI can also handle the consumer complaint side under RA 7394 if the billing issue is not resolved.

Alternatives if you still need a video tool

If you are cancelling because the value no longer makes sense, there are a few alternatives from the research data. CreateStudio is positioned as an easier animation platform at about $97 per month (around ₱5,481)*. Movavi Video Editor Plus is more like classic editing software at $79.95 per year (around ₱4,517)*. Camtasia uses a one-time payment model at $249.99 (around ₱14,124)*, which some users prefer over recurring billing.

Each option has a different cost structure. If you hate recurring subscriptions, Camtasia stands out because it is a one-time purchase instead of monthly auto-renewal. If you want template-driven animation, CreateStudio is closer to Viddyoze in spirit, though not cheap.

Useful links

• Official Viddyoze website
• Viddyoze Terms and Conditions
• Viddyoze Pricing
• Viddyoze Help Center
• Department of Trade and Industry Philippines

Viddyoze cancellation address and offline contact details

Physical mailing address for written cancellation

If you want to send a written cancellation request by post, use this customer-facing cancellation address:

• Fylde House, Skyways Commercial Campus, Amy Johnson Way, Blackpool, Lancashire, United Kingdom, FY4 3RS

Include your full name, account email, current plan, and the date of your next renewal. Ask for written confirmation that the subscription has been cancelled and keep a copy of your letter or shipping proof.

Support contacts to include in your record

For faster handling, pair any postal request with an email to [email protected] and a ticket through the help center. That gives you a stronger evidence trail across multiple channels, which can help if you later need to complain to DTI or file a payment dispute in the Philippines.

There is no listed phone number and no live chat in the verified support data. So if you are close to your billing date, do not rely on offline mail alone. Use the web account, email, and support portal on the same day to reduce the risk of another charge.