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cancellation Club Catch: Simple Process
What is Club Catch
Club Catch is a subscription-based box service from Catch.ae offering curated beauty, fashion, and home products delivered periodically to members in the UAE.
Members receive themed boxes at discounted prices and access to exclusive brand selections through the Club Catch program.
Overview
Club Catch operates as a membership club that ships curated product boxes to subscribers on a recurring schedule.
Services included
Services typically include periodic box deliveries, member offers, and occasional promotional items from partner brands.
How to cancel Club Catch
Methods by purchase channel
If you subscribed through the App Store or Google Play, you must cancel the subscription in your app store account. Deleting the app does not cancel billing.
If you were billed directly by Catch (direct website or Catch account), Club Catch accepts cancellation requests via email, live chat, or postal mail; email or live chat is fastest.
Step-by-step cancellation (common)
- App Store (iOS): Open Settings → tap your name → Subscriptions → find Club Catch → Cancel Subscription.
- Google Play (Android): Open Google Play Store → Menu → Payments & subscriptions → Subscriptions → select Club Catch → Cancel subscription.
- Direct Catch billing: Email customer support with your account email and order details, or use live chat on catch.ae. You can also send a postal cancellation to the office address below.
- Always confirm that you receive a cancellation confirmation email or screenshot from the store/support team.
What happens when you cancel
Access and deliveries
After cancelling, you typically retain access to your current subscription period until the end of the paid term.
No further renewals will be charged once the cancellation takes effect at the end of that billing cycle.
Account and data
Your Club Catch account remains active unless you request account deletion. Order history and account details are retained per Catch's data policies.
If you want account deletion, contact customer support and specify data removal; allow for their processing time.
Will I get a refund?
Refund policy (stores)
Refunds for purchases made through the App Store or Google Play are governed by those stores' refund policies. You must request refunds via the store help channels.
Club Catch cannot directly issue refunds for app-store-managed subscriptions.
Exceptions and consumer protections
If your purchase was billed directly by Catch and you have a valid reason, contact Catch support to discuss exceptions; outcomes are handled case-by-case.
Your statutory consumer rights under UAE law remain unaffected; you may pursue a complaint through UAE consumer protection channels if needed.
Club Catch plans and pricing
Pricing summary
No verified public pricing details are available in the provided sources. For exact plan names and current fees, contact Club Catch or check your subscription receipt.
Contact for accurate pricing
Use the official Catch website or your account billing page to obtain current pricing and plan options before cancelling.
| Plan | Billing Frequency | Price |
|---|---|---|
| Contact for plan details | Contact for billing options | Contact for pricing |
Your consumer rights in United Arab Emirates
Statutory consumer protections
Your statutory rights under UAE law apply to purchases and remain in force even for subscriptions managed by app stores.
You can seek remedies for unfair practices, non-delivery, or misrepresentation under UAE consumer protection laws.
How to escalate a complaint
If you cannot resolve a refund or cancellation with Club Catch or the app store, file a complaint with UAE consumer authorities via the Ministry of Economy.
Refer to the official Ministry of Economy site for filing procedures and contact information: economy.gov.ae.
Customer experiences
Positive feedback
Many customers praise the value and curation of the boxes, and receive helpful support responses when contacting Catch directly.
Subscribers often note timely deliveries and attractive product samples in their boxes.
Negative feedback
Common complaints relate to difficulty cancelling when subscriptions are managed by app stores, or confusion about refunds for accidental renewals.
Some users report delays in receiving confirmation emails after submitting cancellation requests via support channels.
Documentation checklist
What to prepare before contacting support
- Account email and full name used for the Club Catch account.
- Order number or subscription receipt (app-store receipt if applicable).
- Payment method details (last 4 digits, billing date) and screenshots if available.
- Clear statement requesting cancellation and whether you request a refund.
How to submit documents
- Email support with attachments (PDF or images) and a clear subject line like "Cancel Subscription - [Your Name]".
- Use live chat to paste basic info and upload screenshots if the chat supports files.
- For postal mail, include printed receipts and a signed cancellation request to the address below.
Common mistakes
Deleting the app instead of cancelling
Deleting the Club Catch app does not stop recurring billing if the subscription was set up in the App Store or Google Play.
Always cancel the subscription in your store account to prevent future charges.
Assuming support can refund app-store charges
Asking Club Catch to refund App Store or Google Play charges can delay resolution; you will likely be directed to the store's refund process.
Contact the store's support promptly for store-managed transactions to request refunds.
Comparative recap
Quick comparison
The table below summarizes who controls cancellations and how refunds are handled for each channel.
Use this to choose your next step
| Method | Who controls cancellation | Refund handling | Speed |
|---|---|---|---|
| App Store (iOS) | Apple App Store (your Apple ID) | Apple processes refund requests via Report a Problem / support | Fast if done promptly via Apple support |
| Google Play (Android) | Google Play Store (your Google account) | Google Play handles refund requests through its support channels | Fast if requested within Google's refund window |
| Direct (Catch website / billed by Catch) | Club Catch / Catch.ae customer support | Catch support reviews refund requests; outcome may vary | Email or live chat is usually fastest |
After cancelling
Confirm cancellation
Check for a confirmation email from the App Store, Google Play, or Club Catch support after you cancel.
Verify your subscription status in your App Store / Google Play subscriptions or your Catch account to ensure cancellation is recorded.
Helpful links and next steps
Official Club Catch site: catch.ae.
Apple subscription support: Apple - cancel subscriptions. Google Play support: Google Play - cancel subscriptions.
Address
Office location
Free Zone (Dubai Media City) - DMC, Office No 316 Building No 8, Dubai Media City, UAE.
Mailing address
P.O. Box 36115, Dubai Media City, U.A.E.
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Written by Sara Al Tamimi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.