Postclic premium unlimited: promotional offer at AED 3.83 for 48h, then AED 208.25 per month without commitment
Cancellation service #1 in UAE
cancellation Kiwico: Easy Method
What is Kiwico
Service overview
KiwiCo is a subscription service that delivers hands-on STEM and art project crates for children aged 0 - 16. Each crate contains materials and instructions for educational activities designed to encourage creativity and learning.
How subscriptions work
Subscriptions can be set to auto-renew monthly or on multi‑month schedules (3, 6, 12 months). Some long-term plans are non‑renewing or have specific renewal rules. Shipping originates from the United States.
How to cancel Kiwico
Cancel online (recommended)
- Log in to your account at kiwico.com/account.
- Go to the Subscriptions section, click "Edit" next to the subscription you want to stop, and select "Cancel Subscription."
- Complete this process by 11:59 PM EST the day before your next billing date to avoid the next charge.
Cancel by email (alternative)
- If you cannot access your account, email KiwiCo customer service and request cancellation.
- Email cancellations must be received at least two business days prior to auto‑renewal to be processed in time.
What happens when you cancel
Access and shipments
Cancelling stops future auto‑renewals. If a crate has already shipped or the billing date passes, you may still receive that shipment and be charged for it.
Non‑renewing plans simply expire at the end of their term; they do not automatically issue refunds.
Account and data
Your account remains active for any remaining paid period after cancellation. Subscription details and past orders typically remain in your account history.
You can log in later to restart or modify subscriptions; saved preferences and order history may be retained per KiwiCo account policies.
Will I get a refund?
Refunds for damaged or incorrect items
- If a product arrives damaged or is not as described, you may return the unused product within 14 days after shipment for a full refund including the delivery fee, provided you follow KiwiCo’s return procedures.
- Follow return instructions and provide proof (photos, order number) to speed processing.
Refund exclusions and limitations
- Renewing or non‑renewing subscription products, bulk‑discount purchases, and products marked "Final Sale" are not eligible for returns (some non‑subscription, non‑final‑sale items may be eligible for store credit only).
- KiwiCo does not provide a general EU‑style 14‑day cooling‑off refund for standard subscriptions; refund rights are limited to damaged items returned per policy.
- For full policy details, see the KiwiCo Terms: kiwico.com/terms.
Kiwico plans and pricing
Pricing availability
No official KiwiCo subscription pricing in AED for 2024/2025 was found. KiwiCo lists USD pricing on its site, and some individual items appear on third‑party UAE platforms.
Prices shown on third‑party UAE retailers are not official KiwiCo subscription rates and may differ from KiwiCo’s direct billing in USD.
Pricing table
| Plan / Item | Example Price (USD) | Price in AED / Note |
|---|---|---|
| Monthly subscription (example) | US$19.95 / month (example) | Contact for pricing in AED; no official AED subscription pricing found |
| Official KiwiCo subscription pricing | See KiwiCo site for current USD rates | Contact KiwiCo or local reseller for AED pricing |
Your consumer rights in United Arab Emirates
Summary of KiwiCo policy vs UAE expectations
KiwiCo’s website does not state any EU‑style 14‑day cooling‑off right for UAE customers. The only explicit refund right offered is for damaged products returned within 14 days after shipment.
Subscription products and long‑term plans are generally non‑refundable except for damaged‑product exceptions listed in KiwiCo’s policy.
What you can do locally
- Keep order records, shipment dates, and photos of damaged items; these are essential if you request a refund or dispute a charge.
- If you believe a merchant has misled you, consider contacting your bank or card issuer to discuss a charge dispute after attempting to resolve with KiwiCo.
- For formal consumer complaints, consult UAE consumer protection resources or legal advice in the UAE for guidance on taking further action.
Customer experiences
Positive feedback
Many customers praise KiwiCo for prompt and helpful customer service, with staff often resolving issues like broken items or missing crates efficiently.
Some reviewers report responses within 24 hours and proactive solutions such as replacements or account adjustments.
Negative feedback
Common complaints include delivery delays, missing tracking updates, and packages not arriving as expected.
Customers also report frustrations with subscription handling - unexpected renewals, difficulty canceling mid‑term, and disputes over refunds for annual contracts.
Documentation checklist
What to gather before contacting KiwiCo
- Order number and subscription details (account email, subscription name).
- Billing date and proof of any unexpected charges (bank/credit card statements).
- Photos of damaged items and the packaging showing tracking labels or damage.
- Copies or screenshots of confirmation emails, shipping notices, and any correspondence with KiwiCo support.
How to present your case
- State clearly whether you seek cancellation, refund, replacement, or store credit.
- Provide concise timelines: order date, shipment date, date you first reported the issue.
Common mistakes
Missing cancellation deadlines
Many customers try to cancel after the billing cut‑off. For monthly auto‑renewals you must cancel online by 11:59 PM EST the day before billing; email requests need two business days' notice.
Expecting an automatic refund for all cancellations
Assuming a full refund for cancelling a subscription mid‑term is a frequent error. Multi‑month auto‑renew plans often cannot be canceled mid‑term, and non‑renewing plans typically do not receive refunds.
Comparative recap
Quick comparison of common scenarios
| Feature | Monthly auto‑renew | 3/6/12‑month auto‑renew | Non‑renewing / fixed‑term |
|---|---|---|---|
| Can you cancel before next charge? | Yes - cancel online by 11:59 PM EST day before billing. | No - cannot cancel mid‑term; can cancel subsequent auto‑renewals. | Expires at end of term; no mid‑term cancellation refunds. |
| Refund eligibility | Damaged items returned within 14 days may be refunded. | Damaged items may be refunded per policy; no mid‑term refunds. | Generally not eligible for refunds; will expire at term end. |
Takeaway
Read your specific plan terms carefully and act before the billing cutoff to avoid charges. For damaged items, follow KiwiCo’s 14‑day return procedures precisely.
After cancelling
Immediate steps
- Save confirmation of cancellation (screenshot or email) for your records.
- Monitor your bank or card statement for any post‑cancellation charges and contact KiwiCo if an unexpected charge appears.
Helpful links and contacts
- KiwiCo account and subscription management: kiwico.com/account
- KiwiCo Terms and returns policy: kiwico.com/terms
Address
Head office
KiwiCo, Inc.
170 State Street, Suite 1B, Los Altos, CA 94022, United States
Mailing address
Use the head office address above for formal correspondence.
For customer service and returns, follow the instructions on your KiwiCo account or contact KiwiCo support via their website.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Ahmed Al Qassimi
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.