cancellation Lookfantastic: Easy Method

What is Lookfantastic

Overview

Lookfantastic is an online beauty retailer and subscription box service that delivers curated skincare, haircare and makeup products to customers in the UAE.

The service includes one-off purchases and recurring Beauty Box subscriptions (monthly or annual plans) with curated product selections and promotional offers.

Service scope in UAE

Lookfantastic UAE operates an Arabic and English site for local customers and provides returns and subscription terms specific to the UAE market.

Customer support and cancellations are handled via the account message centre, email/phone contact, or by post; app-store subscriptions must be cancelled through the relevant app store.

How to cancel Lookfantastic

Online via your Lookfantastic account

• Sign in to your account on lookfantastic.ae.
• Open the Message Centre or Account > Subscriptions section to request cancellation or change your plan.
• Keep a screenshot or confirmation message as proof of your cancellation request.

By post, email or phone

• You may cancel in writing by post or by contacting Customer Service via the site message centre (preferred) or the contact options shown on the Help pages.
• If you use post, send to the company address (see Address section) and retain proof of postage.

App Store and Google Play subscriptions

• If you subscribed via iOS or Android, cancel through the relevant platform: Apple Subscriptions in Settings or Google Play > Subscriptions.
• Apple support: manage subscriptions on iPhone or iPad. Google Play support: manage subscriptions on Google Play.

What happens when you cancel

Access to boxes and services

Cancelling a subscription stops future renewals; boxes already paid for are generally not refunded unless within the applicable cooling-off window.

To avoid auto-renewal of 1, 3, 6 or 12 month plans, cancel before the monthly cutoff (commonly the 22nd of the month, though dates may vary).

Account and data retention

Your account remains active for order history and returns; personal data is retained as outlined in Lookfantastic’s privacy policy for legal and administrative purposes.

If you wish to delete your account entirely, request removal via the Message Centre and retain confirmations of deletion.

Will I get a refund?

Standard refund policy (UAE)

• Lookfantastic UAE’s returns policy provides a 14-day cooling-off period from receipt of goods for cancellations and unwanted items.
• Refunds are issued using the original payment method and will include standard delivery costs (not delivery upgrades) when applicable.
• Refund processing: the Arabic returns page states refunds are made within 14 days of receiving returned goods or proof of return; other Lookfantastic pages reference refunds processed within 5 working days after receipt.

Exceptions and return costs

• Customers must return goods in pristine, unopened condition to qualify for an unwanted-item refund.
• Return postage is typically the customer’s responsibility unless the return is due to Lookfantastic’s error (wrong or faulty item).
• If cancelling under the terms section, there is a 7-day notice option mentioned in some terms pages; however, the 14-day returns policy is the operative consumer-facing right in the UAE.

Official returns information: Lookfantastic UAE returns policy (Arabic).

Lookfantastic plans and pricing

Available plans (UAE)

The following plans and AED prices were reported for the UAE market; customers should verify current pricing on the official site before subscribing.

Pricing table

Your consumer rights in United Arab Emirates

Cooling-off and cancellations

• UAE consumer law generally provides a 14-day cooling-off period for online purchases of goods; Lookfantastic UAE’s 14-day returns policy aligns with this right.
• Although some terms reference a 7-day cancellation period, the 14-day returns policy is the operative consumer-friendly window for UAE customers.

Refunds and evidence

• Refunds must be returned using the same payment method and processed within the timeframes stated in the returns policy.
• Keep proof of postage and any return tracking; you may need this if the customer bears return costs.

Customer experiences

Positive feedback

• Many UAE customers praise the wide product selection, authentic items, competitive pricing and fast deliveries.
• Users appreciate discounts, easy ordering and tracking features when shipments arrive as expected.

Common complaints

• Frequent issues reported include unexpected VAT or courier charges, delivery delays, and missing or cancelled items due to shipping restrictions.
• Some customers report inconsistent customer service responses and lack of clarity on extra charges or app-payment problems.

Documentation checklist

Before cancelling

• Order number and date of receipt.
• Account email, subscription details and screenshot of subscription status.

When returning goods

• Keep the products in original, unopened condition with labels and packaging intact.
• Obtain and retain proof of postage and tracking information, plus any communication confirming return acceptance.

Common mistakes

Missing the cancellation window

Waiting past the 14-day cooling-off period (or the monthly cutoff for subscriptions) will often make you ineligible for a refund on already-paid boxes.

To avoid renewals, cancel early in the month rather than waiting until the final few days before the billing cutoff.

Returning items in incorrect condition

Sending opened or used products when the returns policy requires pristine, unopened goods can lead to refused refunds or partial refunds.

Always check the product condition requirements on the returns page and photograph items before sending them back.

Comparative recap

At-a-glance comparison

After cancelling

Follow-up actions

• Retain cancellation confirmations and any reference numbers from the Message Centre or email.
• If returning goods, send tracked postage and keep the tracking until the refund is completed.

Useful official links

• Lookfantastic UAE returns policy: ar.lookfantastic.ae returns policy.
• Lookfantastic UAE terms and subscription information: lookfantastic.ae terms & conditions.
• Manage App Store subscriptions (Apple): Apple support.
• Manage Google Play subscriptions: Google Play support.
• UAE Consumer Protection (Ministry of Economy): moec.gov.ae.

Address

Head office

Lookfantastic UAE (registered address): Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire, UK, CW9 7RA.

Contact methods

• Preferred contact: Message Centre via your account on lookfantastic.ae.
• For app subscriptions, manage via Apple or Google Play subscription settings as noted above.