cancellation Winc: Simple Process

What is Winc

Service overview

Winc is a subscription-based wine delivery service that creates personalized monthly selections based on your taste profile. Members receive curated bottles and can adjust preferences, skip shipments, or change quantities.

How it works

You join, complete a taste profile, and Winc sends a curated box each cycle. Memberships renew automatically unless cancelled or skipped before the order becomes "Committed."

How to cancel Winc

Cancel on the Winc website

• Sign in to your account at winc.com.
• Go to Account Settings > "My Membership" and choose to skip a month or cancel - act before your order shows "Committed".
• If the web option is not available, use live chat during support hours for assistance.

Cancel via live chat or phone

• Live chat support is available: Mon - Fri 6 am - 5 pm PT, Sat - Sun 7 am - 4 pm PT; use the site chat to request cancellation.
• Phone support (US): 1-855-282-5829. Provide account details and request written confirmation of cancellation.

App Store / Google Play purchases

• If you subscribed through the Apple App Store or Google Play, manage and cancel the subscription in that store's subscription settings - not on Winc’s site.
• Open your device’s subscription settings to stop future renewals for app-based purchases.

What happens when you cancel

Access and shipments

Cancelling stops future automatic renewals but does not affect orders already processed as "Committed."

If an order is "Committed," it will proceed to shipping and may not be cancelled.

Account data and profile

Your account profile and order history typically remain accessible unless you request account deletion.

Request account closure via support if you want personal data removed; confirm any consequences with customer service.

Will I get a refund?

Winc refund policy summary

Winc states subscription fees already paid are non-refundable except where required by law.

Refunds are granted at Winc's discretion on a case-by-case basis.

Exceptions and committed orders

• Orders already "Committed" may not be refundable; returns could incur a restocking fee up to the full order value.
• If local law (UAE) requires a refund or cooling-off right, that may override Winc's stated policy - see consumer rights below.

Winc plans and pricing

Pricing availability

No verified pricing in AED for UAE was found in available sources. Winc publicly lists USD prices (for example, $59.95/month for certain memberships).

For exact AED pricing or App Store rates in the UAE, contact Winc support or check the UAE App Store / Google Play listings.

Contact for exact pricing

Your consumer rights in United Arab Emirates

Applicable UAE rules

UAE consumer protection law often provides a 14-day cooling-off or return period for online purchases in many cases.

Winc’s published terms do not reference a statutory UAE cooling-off right; any such right would come from UAE law, not Winc policy.

Where to get help in the UAE

• Check official UAE guidance on consumer protection: UAE Government - Consumer Protection.
• If you believe Winc has breached UAE consumer law, contact the relevant UAE consumer protection authority for dispute resolution.

Customer experiences

Positive feedback

Many reviewers praise Winc’s chat support for being helpful and prompt when resolving issues or offering "skip a month" options.

Customers often highlight friendly service and quick responses for common account problems.

Negative feedback

Some customers report difficulty cancelling after gift-card redemption, forced membership, or charges after they believed they had cancelled.

There are complaints of automatic renewals and challenges stopping payments - confirm cancellations and keep written confirmation.

Documentation checklist

What to prepare before contacting support

• Account email and full name associated with the Winc account.
• Order number(s) and dates for any recent shipments.
• Proof of payment (card transaction or app-store receipt) and screenshots of membership status.

What to request and keep

• Ask for written confirmation of cancellation and the date when recurrence will stop.
• Save chat transcripts, support emails, and any case or ticket numbers for future reference.

Common mistakes

Waiting too long

Example: A member tries to cancel after the order status shows "Committed" and is surprised the order cannot be stopped.

Tip: Act before the order reaches "Committed" to avoid shipment and potential charges.

Using the wrong cancellation channel

Example: Subscribed via App Store but attempted cancellation on the Winc website - subscription continued.

Tip: Always cancel through the platform you used to subscribe (App Store / Google Play) when applicable.

Comparative recap

Key differences

This table summarizes cancellation and refund handling for Winc vs app-store-managed subscriptions.

Quick comparison table

After cancelling

Confirm the cancellation

• Save any confirmation emails or chat transcripts showing cancellation and the effective date.
• Monitor your payment method for any unexpected charges in the following billing cycle.

Useful official links

• Winc home and help: https://www.winc.com/
• Winc FAQs (helpful for membership and order questions): Winc FAQs
• UAE consumer guidance: UAE Government - Consumer Protection

Address

Company address

Winc, Inc.

5340 Alla Road, Suite 105, Los Angeles, CA 90066, United States

Support phone and hours

Phone (US): 1-855-282-5829. Support hours: Mon - Fri 6 am - 5 pm PT, Sat - Sun 7 am - 4 pm PT.