Résilier CURIOSITYSTREAM
Service de résiliation N°1 en France
4.9Calculé sur 5.6K avis
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Curiositystream.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
cancellation Curiositystream: Easy Method
What is CuriosityStream
Overview
CuriosityStream is a subscription streaming service focused on factual content such as documentaries and series about science, nature, history and technology.
It offers on-demand access across web browsers, mobile apps and supported TV platforms via paid monthly or annual plans and bundles.
Content and access
The library includes original programs and licensed documentaries with HD streams and curated collections for different interests.
Access depends on an active subscription or third-party platform subscription (Apple, Google, Roku, Amazon, etc.).
How to cancel CuriosityStream
Directly via CuriosityStream website (fastest)
- Log into your CuriosityStream account on the website: curiositystream.com.
- Go to "Plan & Payment" → "Manage Plan" → "Cancel Plan".
- Your access continues until the end of the current billing period; there is no penalty for cancelling directly.
- See official cancellation help: CuriosityStream Help - Cancel subscription.
Cancelling via third-party platforms
- Apple App Store (iPhone/iPad): Cancel in your Apple subscription settings in the App Store.
- Google Play (Android): Cancel in Google Play Store subscriptions.
- Roku: Home → select CuriosityStream channel → press * (Options) → Manage Subscription → Cancel Subscription → confirm.
- Amazon Appstore / Kindle Fire: Open Amazon Appstore → Subscriptions → CuriosityStream → disable auto-renewal.
- For platform-specific steps see the CuriosityStream help article above.
What happens when you cancel
Access after cancellation
If you cancel a subscription billed directly by CuriosityStream, you retain access until the end of your paid billing period.
Third-party cancellations follow the billing rules of that platform and typically allow access until the prepaid period ends.
Renewal and account data
Cancelling prevents future automated renewals; your account and viewing history typically remain available unless you request deletion.
If you want account removal, contact support or follow account settings options on the website or platform used to subscribe.
Will I get a refund?
General refund policy
CuriosityStream generally does not issue pro‑rata refunds after cancellation; subscribers keep access to the end of the prepaid period.
Annual plan payments are normally non‑refundable once processed.
Exceptions and discretionary refunds
- Refunds may be granted case-by-case for errors such as unexpected auto‑renewal charges.
- Reports from some users indicate full refunds have been issued as goodwill in certain situations.
- Official terms: CuriosityU - Terms.
CuriosityStream plans and pricing
Estimated UAE pricing (converted from USD)
CuriosityStream does not publish UAE-specific AED prices publicly. The table below shows estimated AED equivalents based on USD list prices and an exchange rate around 1 USD ≈ 3.67 AED.
Actual billed amounts may vary by platform, regional App Store tiers and local taxes.
| Plan | Price (approx. AED) | Period | Features |
|---|---|---|---|
| Standard | ≈ AED 18.30 | Monthly | Documentary streaming, HD |
| Standard | ≈ AED 146.60 | Annual | Documentary streaming, HD |
| Smart Bundle | ≈ AED 36.70 | Monthly | Includes Tastemade, Kidstream, Curiosity University, SOMM TV |
| Smart Bundle | ≈ AED 259.80 | Annual | Includes Tastemade, Kidstream, Curiosity University, SOMM TV |
Notes on pricing accuracy
These are estimates from USD list prices; CuriosityStream may charge different regional amounts in the App Stores.
Check your App Store region and final checkout screen for exact local pricing and any taxes or fees applied.
Your consumer rights in United Arab Emirates
Cooling-off period and legal context
UAE consumer protection law often provides a 14‑day cooling‑off period for many online purchases, but digital services may be treated differently under provider terms.
CuriosityStream’s published policy does not automatically offer 14‑day refunds, so legal application may depend on the case.
How to assert your rights in the UAE
- Contact CuriosityStream support promptly and request a refund if you believe the cooling‑off period applies.
- If the provider does not resolve your issue, contact UAE consumer protection authorities for guidance: UAE Ministry of Economy.
Customer experiences
Positive feedback
Many users praise CuriosityStream’s customer service as friendly, prompt and professional in resolving billing questions and cancellations.
Some customers report smooth cancellations and timely refunds when mistakes occur.
Negative feedback
Complaints include unexpected auto‑renewals without prior warning and occasional technical or interface issues.
Some users experienced problems with bundled access (for example Nebula) ending sooner than expected after account changes.
Documentation checklist
What to gather before contacting support
- Account email and username used for subscription.
- Order receipt or transaction ID and date of charge.
- Screenshot(s) of billing, subscription page, or problematic charges.
- Device and platform used to subscribe (Web, Apple, Google, Roku, Amazon).
How to present information
- State clearly whether you subscribed directly or via a third party.
- Include concise timeline: sign-up date, renewal date, cancellation attempt and any error messages.
Common mistakes
Incorrect cancellation method
Users often try to cancel on the CuriosityStream website when the subscription is billed through Apple, Google or another platform.
Always cancel via the platform that charged you: App Store for Apple, Google Play for Android, etc.
Missing proof or timing issues
Failing to save receipts or screenshots can slow dispute resolution when requesting refunds or contesting renewals.
Delaying contact with support after an unexpected charge reduces the chance of a discretionary refund.
Comparative recap
Quick comparison
| Method | How to cancel | Refund likelihood | Access after cancel | Notes |
|---|---|---|---|---|
| Web (direct) | Account → Plan & Payment → Manage Plan → Cancel | Low (no pro‑rata); discretionary for errors | Until end of billing period | Fastest; pause option available for monthly accounts |
| Apple App Store | Manage subscriptions in App Store | Refunds via Apple policies; provider may assist | Typically until end of App Store period | Handled by Apple; check Apple subscription settings |
| Google Play | Cancel in Google Play subscriptions | Refunds via Google policies; provider may assist | Until end of prepaid period | Check Google Play purchase history |
| Roku | Roku channel → Options (*) → Manage Subscription → Cancel | Low; platform may handle refunds | Until end of cycle | Use Roku account management for billing |
| Amazon Appstore | Amazon Appstore → Subscriptions → disable auto‑renewal | Refunds subject to Amazon policies | Until end of paid period | Check Amazon subscription settings |
Key takeaway
Cancel where the recurring charge originates. Direct cancellations are fastest for CuriosityStream‑billed accounts; platform subscriptions require cancelling through that platform.
Refunds are not guaranteed and are typically discretionary or governed by the charging platform.
After cancelling
Immediate checks
- Confirm in your account that the subscription status shows cancelled and note the end date.
- Check your payment method for future charges and save confirmation screenshots or emails.
Useful links
- CuriosityStream help - cancellation: How do I cancel my subscription?
- CuriosityStream help - pause subscription: How do I pause my subscription?
- CuriosityU terms: Terms and Refunds
Address
Corporate address
CuriosityStream, Inc.
8484 Georgia Avenue, Suite 700, Silver Spring, MD 20910, United States.
Contacting by mail
If you need to send documentation by postal mail, include your account email, transaction details and a clear request for cancellation or refund.
For faster resolution, contact support through the official Help Center or the account management pages listed above.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.