cancellation Quibi: Simple Process

What is Quibi

Quibi was a subscription streaming service launched in 2020 that focused on short-form, mobile-first video content with episodes typically under 10 minutes.

The service targeted on-the-go viewing and offered a limited free trial at launch before moving to a paid monthly plan.

Service focus

Quibi specialized in short-form scripted and unscripted series designed for mobile consumption and quick viewing sessions.

Operational status

Quibi ceased active operations during 2020; historical cancellation and billing information still applies for legacy accounts and records.

How to cancel Quibi

If you subscribed via Apple App Store (iOS)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID, then Subscriptions, then Quibi, then Cancel.
• You retain access until the end of the current billing period.
• See official Apple instructions: Cancel subscriptions on iPhone or iPad.

If you subscribed via Google Play (Android)

• Open the Google Play Store app and tap your profile icon.
• Tap Payments & subscriptions → Subscriptions → Quibi → Cancel subscription.
• You keep access for the remainder of the paid period after cancellation.
• See official Google instructions: Cancel Play Store subscriptions.

If you subscribed on the Web (Quibi site)

• Sign in at the official Quibi website and go to Account or Subscription settings to cancel.
• If web cancellation is unavailable, contact Quibi support via the site’s support/contact options.
• Historical or legacy methods included contacting support or sending postal mail to their headquarters.
• Official site: Quibi.

What happens when you cancel

Access after cancellation

Cancelling ends automatic renewal but typically preserves access until the end of the current billing cycle or trial period.

Account and billing

No further recurring charges occur after cancellation; your subscription simply lapses at the period end unless reactivated.

Data and content

Your account data and viewing history may be retained according to Quibi’s privacy and retention policies; check account settings or support for details.

Will I get a refund?

General refund policy

Quibi’s stated policy was that all sales are final and traditional refunds were not provided after a completed transaction.

Exceptions and statutory rights

• Refunds may be provided where legally required, such as applicable consumer cooling-off periods or valid reported issues.
• If you subscribed via Apple or Google, those platforms’ refund processes and policies also apply for purchases made through them.

Free trial and refunds

If you cancel after the free trial ends, you will not receive a refund for amounts already charged for the subscription period.

Quibi plans and pricing

Pricing summary

The following reflects the known post-trial price reported for the United Arab Emirates.

Notes on availability

Plan names or tiers beyond the standard plan were not specified for the UAE in available sources.

Your consumer rights in United Arab Emirates

Cooling-off and statutory protections

UAE consumer protection rules may provide cooling-off periods or other statutory rights for digital purchases where applicable.

Platform purchase rights

• If purchased through Apple or Google, you may request refunds or dispute charges through those platforms’ official processes.
• Quibi’s contractual "all sales are final" clause does not override statutory consumer protections where UAE law requires otherwise.

Official UAE resource

For formal guidance or to raise a complaint, consult the UAE Ministry of Economy consumer protection resources: UAE Ministry of Economy.

Customer experiences

Positive feedback

Some users praised Quibi’s innovative short-form format and the initial free trial that allowed sampling the service.

Negative feedback

Criticisms included limited localization outside the U.S., absence of TV/large-screen apps, and concerns about value for money.

Summary takeaway

Experiences were mixed: some appreciated the format and content, while others found the service limited in reach and longevity.

Documentation checklist

Account and payment details

• Quibi account email address and username.
• Payment method used (credit card, Apple ID, Google account) and recent billing receipt.

Proof and support materials

• Screenshots of subscription status, billing dates, and any error messages.
• Free trial start/end dates and any confirmation emails.

Common mistakes

Trying to cancel in the wrong place

Users often try to cancel on Quibi’s website when the subscription was purchased through Apple or Google.

Always check which platform handled the payment before attempting cancellation.

Missing proof of purchase

Not saving a receipt or screenshot can delay dispute or refund requests through app stores or consumer protection channels.

Keep transaction records and the date you were billed for a smoother resolution.

Comparative recap

Comparison overview

The table below compares core attributes of Quibi with a typical long‑form streaming service to highlight differences relevant to cancellations and value.

How to read the comparison

Use this summary to decide which service type best fits your viewing habits and to understand expected cancellation procedures.

After cancelling

Next steps

• Confirm cancellation via email or the platform’s subscription screen and keep a screenshot for your records.
• Check that future billing is stopped on your bank or card statement.

Useful official links

• Quibi official site: https://www.quibi.com/
• Apple subscriptions help: https://support.apple.com/en-us/HT202039
• Google Play subscriptions help: https://support.google.com/googleplay/answer/7018481?hl=en
• UAE consumer protection: https://www.economy.gov.ae/

Address

Quibi headquarters (historical)

6555 West Barton Avenue, Suite 400, Los Angeles, California 90038, USA.

Postal cancellation option

Historically, postal mail to the above address was accepted for account correspondence and cancellation requests; include account details and proof of purchase if using mail.