Cancellation Quibi: Easy Method

What is Quibi

Quibi was a short-form, mobile-first video streaming service that launched in April 2020 and offered episodic "quick bites" of content designed for viewing on phones. It operated for roughly six months before the company announced it would shut down later in 2020.

Quibi had separate subscription tiers and was available in Canada at launch; the service is no longer active as a consumer streaming platform.

How to cancel Quibi

• If you subscribed through the Quibi website (when active): sign in to your account at the service website, go to Account or Subscription settings, and select Cancel. Keep a screenshot or confirmation email.
• If you subscribed via the Apple App Store: open Settings on your iPhone/iPad → tap your name → Subscriptions → find Quibi → Cancel Subscription. Use Apple’s refund request process if you need a refund.
• If you subscribed via Google Play: open the Google Play Store app → Menu → Subscriptions → select Quibi → Cancel subscription. Use Google Play Help to request refunds.
• If the service or self-serve portal is unavailable or you prefer a written record: send a signed cancellation letter (recommend certified/registered mail) to the corporate address: 6555 Barton Avenue, Floor 4, Los Angeles, CA 90038, United States. Keep tracking/receipt.
• If charges continue after cancellation or the account cannot be closed, contact your payment provider or credit card issuer to dispute unauthorized or recurring charges.

What happens when you cancel

When a subscription is cancelled you typically retain access until the end of the paid billing period; the subscription then stops renewing. Exact timing depends on the platform used to subscribe (website, App Store, Google Play).

If a service has already been discontinued - as happened with Quibi - there may be no active account services to access, but billing records and account data will still exist. Providers may retain account data per their privacy and retention policies; you can request deletion in accordance with the provider’s policies and applicable law.

Will I get a refund?

Refunds are not automatically guaranteed for cancellations, particularly for partial unused periods. Refund eligibility depends on the provider’s terms of sale, the platform you used to subscribe (Apple/Google/credit card) and applicable consumer protection rules.

Exceptions include unauthorized charges, billing errors, or specific promises made by the company. If you paid through Apple or Google, their refund processes and policies will typically govern refund requests. If you used a credit card, you can request a chargeback if the charge is incorrect or unauthorized, after first attempting to resolve the issue with the merchant.

Quibi plans and pricing

Your consumer rights in Canada

Canadian consumers are protected by federal and provincial consumer protection laws that prohibit unfair business practices and deceptive representations. Your rights may include remedies for misrepresentation, unauthorized charges, or failure to deliver services as promised.

If you believe your consumer rights were breached you can contact your provincial or territorial consumer protection office, file a complaint with the Competition Bureau for deceptive business practices, or seek assistance from your payment provider for chargebacks or dispute resolution. Exact remedies and procedures vary by province and by the nature of the transaction.

Customer experiences

Public reports from the Quibi shutdown show a mix of experiences: some customers were confused about whether cancellation or refunds were needed after the service closed, while others successfully used app-store refund channels or credit card disputes. Customers who subscribed through Apple or Google generally followed those platforms’ processes for refunds.

Overall, common themes were frustration with the sudden shutdown, uncertainty about billing after closure, and varied outcomes when seeking refunds - emphasizing the importance of documenting subscriptions and communications.

Documentation checklist

• Account email and username used to subscribe
• Order and payment receipts (credit card statements, App Store/Google Play receipts)
• Subscription start date, renewal dates, and trial end date (if applicable)
• Screenshots or copies of account pages showing subscription status and any error messages
• Copies of correspondence with support and postal tracking/receipts if you mailed a cancellation

Common mistakes

Common mistakes include assuming deleting the app on your phone cancels the subscription (it does not cancel platform-managed subscriptions), forgetting to cancel before a trial ends, and not checking which payment method was charged (App Store, Google Play, or credit card) so you contact the wrong provider. Another frequent error is failing to keep confirmation of cancellation or using untracked mail for important notices.

Comparative recap

After cancelling

After you cancel, keep all documentation and monitor your payment method for unexpected charges. If billing continues, contact the merchant first, then the payment processor or card issuer to dispute the charge. If you believe you were treated unfairly, contact your provincial consumer protection office or consider filing a complaint with the Competition Bureau.

Helpful official resources include your platform provider (Apple or Google), the Government of Canada consumer pages, and your financial institution’s dispute procedures. Use certified or tracked mail if you send cancellation by post to have proof of delivery.

Relevant links: Apple - Cancel subscriptions, Google Play - Cancel, pause or change a subscription, Government of Canada - Consumer information, Competition Bureau of Canada, Financial Consumer Agency of Canada.

Address

6555 Barton Avenue, Floor 4, Los Angeles, CA 90038, United States