cancellation Vidgo: Easy Method

What is Vidgo

Service overview

Vidgo is a subscription-based TV streaming service that offers live and on-demand channels across entertainment, sports, and news.

The service is accessible on multiple devices and is sold via direct subscriptions and regional partners in some markets.

How it is commonly billed

Subscriptions can be billed directly by Vidgo or through third-party partners and carriers in local markets.

In the United Arab Emirates, Vidgo daily and weekly subscription options are confirmed via Etisalat billing (VAT inclusive).

How to cancel Vidgo

Preferred: cancel via your online account

• Sign in at https://vidgo.com/ and open Account or Billing settings.
• Find Autopay or Subscription and choose the option to cancel or turn off automatic renewal.
• Save changes and keep any confirmation emails or screenshots as proof of cancellation.

Alternative methods (phone or email)

• Contact Vidgo Support using the contact options on their official website if you cannot cancel online.
• If you subscribed through a carrier (for example Etisalat in the UAE), cancel via the carrier’s billing portal or customer service.
• Request written confirmation of cancellation and a reference number for your records.

What happens when you cancel

Access after cancellation

Cancelling typically stops future billing but usually allows access until the current paid period ends.

For free trials, cancelling before the trial ends will normally prevent the account from auto-renewing into a paid plan.

Account and data handling

Vidgo may retain your account profile and viewing preferences for reactivation purposes unless you request account deletion.

Contact support if you need personal data removed or an account fully deleted; ask for confirmation once completed.

Will I get a refund?

General refund policy

Refunds for subscription fees are generally not automatic and depend on Vidgo’s terms of sale and how the subscription was purchased.

Many streaming services do not provide pro‑rata refunds for partial billing periods; expect similar handling unless otherwise stated.

Exceptions and steps to request a refund

• Billing errors, duplicate charges, or unauthorized transactions are common valid reasons to request a refund.
• If you purchased through a carrier (Etisalat), refund requests and dispute resolution may need to go through the carrier.
• Contact Vidgo Support with proof (transaction ID, receipts, screenshots) and ask for escalation if needed.

Vidgo plans and pricing

Confirmed UAE pricing

Pricing confirmed for daily and weekly subscriptions via Etisalat (VAT inclusive).

No publicly available AED monthly or annual pricing for the UAE was located.

Pricing table

Your consumer rights in United Arab Emirates

Key consumer protections

In the UAE consumers are entitled to clear contract terms, accurate pricing (including VAT disclosure), and remedies for misleading or unfair practices.

If a service is not provided as described, consumers can file complaints with the relevant UAE consumer protection authorities.

How to escalate a dispute

• Gather all transaction records, correspondence, and proof of issues before filing a complaint.
• Start with Vidgo Support, then escalate to your telco/billing partner if applicable (e.g., Etisalat for carrier-billed subscriptions).
• If unresolved, lodge a complaint with the UAE Ministry of Economy consumer protection authority or the relevant emirate consumer protection department.

Customer experiences

Positive experiences

Many users report that canceling directly through the Vidgo online account is straightforward and quick.

Free trials are appreciated when they operate as described and can be cancelled before conversion to a paid plan.

Negative experiences and caveats

Some customers report delays or additional steps when subscriptions were billed through a carrier rather than directly by Vidgo.

Others mention needing confirmation emails or call references to verify the cancellation was processed.

Documentation checklist

Essential items to have ready

• Account email and username used to register the Vidgo account.
• Order number, transaction ID, receipt, or billing reference for the subscription.
• Payment method details (last four digits), date of charge, and any confirmation emails.

Useful supplementary evidence

• Screenshots of billing pages, the subscription status in your Vidgo account, and any error messages.
• Correspondence with Vidgo support or with your carrier (if billed via Etisalat).

Common mistakes

Assuming cancellation is complete without confirmation

Canceling without saving or capturing confirmation can leave you exposed to unexpected renewals.

Always save a screenshot or confirmation email and watch the next billing cycle to confirm no charge occurs.

Forgetting third-party billing

If the subscription was purchased through a carrier or app store, cancelling only in the Vidgo account may not stop carrier billing.

Check all possible billing sources - Vidgo account, your mobile carrier account, and any app store subscriptions.

Comparative recap

Quick plan comparison

After cancelling

Confirmations and follow-up

Keep your cancellation confirmation and monitor your payment method for any unexpected charges.

If you see a disputed charge, contact Vidgo Support first, then your bank or carrier if needed.

Helpful official links

• Vidgo official website - account login and support entry point.

Address

Corporate address

Vidgo

1002 Hemphill Ave. NW, Atlanta, Georgia 30318, United States

Support reminder

For account-specific help, visit the Vidgo website and use the official support/contact options listed there.

If you used a local carrier for billing, also check that carrier’s support channels for subscription management and refunds.